Robert E. Neilson et al.: Learning Objectives for a Government KM Certification Course. Federal Knowledge Management Working Group wiki, Version 9, Mar 18, 2008
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- Alex Bennet: Certification in Knowledge Management: Federal Government Learning Objectives. Federal CIO Council’s Knowledge Management Working Group Meeting, February 14, 2001, Brookings Institution, Washington DC, USA Presentation », Meeting Minutes »
Candidate Learning Objectives for a
Government Knowledge Management Certification Course
(Initial Version 10/2000; Numbered for reference purposes only)
- Have knowledge of the value added by Knowledge Management to the business proposition, including the return on investment, performance measures, and the ability to develop a business case.
- Have knowledge of the strategies and processes to transfer explicit and tacit knowledge across time, space and organizational boundaries, including retrieval of critical archived information. This transfer has a spiraling nature, i.e., ideas build on ideas, and old ideas may or may not be of current value.
- Have knowledge of state-of-the-art and evolving technology solutions that promote Knowledge Management, including portals and collaborative and distributed learning technologies.
- Have knowledge of and the ability to facilitate knowledge creation, sharing and reuse. This includes developing partnerships and alliances, designing creative knowledge spaces, and using incentive structures.
- Have knowledge of learning styles and behaviors, strive for continuous improvement and be actively engaged in exploring new ideas and concepts.
- Have the ability to use systems thinking in implementing solutions.
- Have the ability to design, develop and sustain communities of interest and practice.
- Have the ability to create, develop and sustain the flow of knowledge. This includes understanding the breakthrough skills needed to leverage virtual teamwork and the effective use of social networks.
- Have the ability to perform cultural and ethnographic analyses, develop knowledge taxonomies, facilitate knowledge audits, and perform knowledge mapping and needs assessments.
- Have the ability to capture, evaluate and use best-known practices, including the use of storytelling to transfer these best practices.
- Have working knowledge of state-of-the-art research and implementation strategies for knowledge management, information management, document and records management and data management. This includes project management of knowledge initiatives and retrieval of critical archived information.
- Have understanding of the global and economic importance of developing knowledge-based organizations to meet the challenges of the knowledge era.
- Have the ability to manage change and complex knowledge initiatives and projects.
- Have the ability to identify customers and stakeholders and tie organizational goals to the needs and requirements of those customers and stakeholders.