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Learning Objectives for a Government Knowledge Management Certification Course

Robert E. Neilson et al.: Learning Objectives for a Government KM Certification Course. Federal Knowledge Management Working Group wiki, Version 9, Mar 18, 2008

Related Resources:

Alex Bennet: Certification in Knowledge Management: Federal Government Learning Objectives. Federal CIO Council’s Knowledge Management Working Group Meeting, February 14, 2001, Brookings Institution, Washington DC, USA Presentation », Meeting Minutes »

Candidate Learning Objectives for a
Government Knowledge Management Certification Course

(Initial Version 10/2000; Numbered for reference purposes only)

Have knowledge of the value added by Knowledge Management to the business proposition, including the return on investment, performance measures, and the ability to develop a business case.

Have knowledge of the strategies and processes to transfer explicit and tacit knowledge across time, space and organizational boundaries, including retrieval of critical archived information. This transfer has a spiraling nature, i.e., ideas build on ideas, and old ideas may or may not be of current value.

Have knowledge of state-of-the-art and evolving technology solutions that promote Knowledge Management, including portals and collaborative and distributed learning technologies.

Have knowledge of and the ability to facilitate knowledge creation, sharing and reuse. This includes developing partnerships and alliances, designing creative knowledge spaces, and using incentive structures.

Have knowledge of learning styles and behaviors, strive for continuous improvement and be actively engaged in exploring new ideas and concepts.

Have the ability to use systems thinking in implementing solutions.

Have the ability to design, develop and sustain communities of interest and practice.

Have the ability to create, develop and sustain the flow of knowledge. This includes understanding the breakthrough skills needed to leverage virtual teamwork and the effective use of social networks.

Have the ability to perform cultural and ethnographic analyses, develop knowledge taxonomies, facilitate knowledge audits, and perform knowledge mapping and needs assessments.

Have the ability to capture, evaluate and use best-known practices, including the use of storytelling to transfer these best practices.

Have working knowledge of state-of-the-art research and implementation strategies for knowledge management, information management, document and records management and data management. This includes project management of knowledge initiatives and retrieval of critical archived information.

Have understanding of the global and economic importance of developing knowledge-based organizations to meet the challenges of the knowledge era.

Have the ability to manage change and complex knowledge initiatives and projects.

Have the ability to identify customers and stakeholders and tie organizational goals to the needs and requirements of those customers and stakeholders.