- Tracks (TBC): Knowledge Management (User Group)
customer service management
USU Software
USU Software, formerly USU-Openshop, USU, USU Softwarehaus Unternehmensberatung, and Udo Strehl Unternehmensberatung (USU), offers the following Knowledge Management education and training
eGain Corporation
eGain Corporation, formerly eGain Communications Corporation, offers the following Knowledge Management education and training
eGain Solve*
eGain Solve, formerly eGain Experience 360, eGain Digital+AI Day, eGain World, and the eGain Customer Summit / User Conference, is an annual conference organized by the eGain Corporation. It aims to to gather, brainstorm, solve and get ideas for your generative AI, customer engagement, and knowledge management initiatives. “eGain Solve” is




