- Pre-Conference Workshops: TBC – Knowledge-Centered Support Principles (Certification)
SupportWorld Live*
knowledge-centered support
How to Conduct a Knowledge Management Strategy Workshop?
In the LinkedIn Group Knowledge Management Best Practices Rajiv S. asks: I wish to conduct KM Vision/Mission/Strategy development workshop. Does have any one have best practice / templates / formats to share? Join the discussion » Rajiv S.: Conducting workshop for developing KM Strategy. ‘Knowledge Management
Knowledge Management certification – a review
Abstract: So “knowledge management” is coming back into vogue. I have to wonder how much of its renewed popularity is due to certain tipping points in information volume, etc. What is a knowledge manager? Let’s ask a simpler question: “What kind of credentials does a knowledge manager need to have?” That
Resource Center for Customer Service Professionals (RCCSP)
The Resource Center for Customer Service Professionals (RCCSP) offers the following Knowledge Management education and training