Abstract: Choosing the right leader for knowledge initiatives is a crucial first step When the concept of knowledge management was new, it was common for an advocate or two–often employees associated with information technology–to introduce it into the enterprise. But now, as ideas about knowledge energize business strategies, companies are giving
Knowledge Management roles and responsibilities
Attributes of information service professionals for information and knowledge management
Abstract: A value learned by information service professionals in ‘information studies’ is the belief that the key to empowering people is sharing expertise and information, and collaborating across organisational boundaries and functional units. This belief has become part of the information professional’s ‘culture’, part of our value system – the normal and accepted way
What makes a good Knowledge Asset Manager?
Full text from publisher » Robin Sears: Managing the Knowledge Asset
Dow Chemical’s information stewards
Abstract: Dow Chemical’s information stewards are the catalysts for sharing across business units … An 11-member executive team developed a five-year, $15 million effort to manage knowledge throughout Dow’s 23 business groups. The committee created the position of information steward–one to oversee each of the business groups. The stewards’ mission is
Law Firm Chief Knowledge Officer’s Mission and Work
Abstract: As law firms invest in knowledge management and hire Chief Knowledge Officers, they need to define what the CKO should do. This article proposes a mission for the CKO, outlines the knowledge the CKO must manage, and suggests that CKOs need to focus on far more than just technology.