Abstract: APQC is launching its first-ever Certified Knowledge Manager course, aiming to impart practical insights, best practices, methods, and approaches to attendees for enabling knowledge capture, transfer, and reuse during this three-day course. The inaugural session will be held September 26-28, 2023, in Houston, Texas. Upon completion, participants will be armed
knowledge manager
Librarian vs. Knowledge Manager!
Abstract: Are you curious about the contrasting roles of librarians and knowledge managers? You’re certainly not the only one! Despite sharing a focus on information management, these professions have unique responsibilities and duties. This article aims to delve into the distinctions between librarians and knowledge managers, providing insights to help you determine which career
Knowledge Management Team Roles in Customer Service
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
KMS Lighthouse
KMS Lighthouse, part of the Aman Group, formerly BluePhoenix KMS, part of BluePhoenix Solutions, DSKnowledge (DSK) and Internative Solutions, both part of the Danshir Systems Group (1998), and Internative Solutions, offers the following Knowledge Management education and training
Knowledge Manager’s Many Lives
Abstract: A few years ago at a KMGN event, I had a wonderful conversation with a Knowledge practitioner who had found KM late in his career. He lamented not finding the discipline sooner but also said he had been acting as a knowledge manager for years but just did not know what it was