Filed in: knowledge manager

Knowledge Manager for Customer Service Success

Weblogs | Knowledge Management education & training worldwide

Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.

Knowledge managers losing jobs right now?

Discussions, forums | Knowledge Management education & training worldwide

In the Groups.io discussion list of the Systems Integration KM Leaders Community Pavel K. asks: It is painful to observe, that in the Corona crisis a large international company has fired the whole Knowledge Management Crew. We at SKMF have seen a similar case in 2015. But within 12 months the

Knowledge Management guardian, steward or…?

Discussions, forums | Knowledge Management education & training worldwide

In the Groups.io discussion list of the Systems Integration KM Leaders Community Peter B. asks: Dear all, I’m involved in setting up KMS & culture in VoltEuropa.org. It has been proposed to call the members of the small KM core team “KM guardians”, remembering our past km4dev experience, I’d like