Jason O’Donnell: A
Abstract: Effective knowledge management is a crucial capability that encompasses a variety of roles, each demanding a specific set of skills and responsibilities. These roles can be broadly categorized into three stages of career progression: early stage, growth stage, and summit stage. Each stage necessitates a different expertise, experience, and leadership ability within knowledge
Abstract: APQC is launching its first-ever Certified Knowledge Manager course, aiming to impart practical insights, best practices, methods, and approaches to attendees for enabling knowledge capture, transfer, and reuse during this three-day course. The inaugural session will be held September 26-28, 2023, in Houston, Texas. Upon completion, participants will be armed
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.