Filed in: knowledge manager

Things to Know Before Becoming a Knowledge Manager

Videos | Knowledge Management education & training worldwide

Abstract: Jennifer Faist, Director of Knowledge Management at Knowledge Architecture, talks with Christopher Parsons, Founder and CEO of Knowledge Architecture, about the 7 things she wish she would have known before becoming a Knowledge Manager. Jennifer Faist is the Director of Knowledge Management at Knowledge Architecture, where she develops the community,

Knowledge Manager for Customer Service Success

Weblogs | Knowledge Management education & training worldwide

Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.