Abstract: In this episode of The Ticket podcast, Fred Walton, Conversation Designer at Intercom sits down to chat with Beth-Ann Sher, Senior Knowledge Manager at Intercom, about the role of a knowledge manager in an AI-driven customer service landscape. Beth shares her journey from being a product marketing manager to becoming a knowledge manager
knowledge manager
Does the Israeli Knowledge Managers Forum manage knowledge?
Abstract: Applying knowledge management has been examined and researched within organizational systems, in which Chief Knowledge Officers (CKO) lead these processes. There is a significant lack of professional literature in Israel and elsewhere regarding the application of knowledge management processes within the community of knowledge managers (CKO’s CoP). The question of whether or not
Knowledge Managers – from Knowledge Custodians to Innovation Drivers
Read more » Ekta Sachania: The Evolution of Knowledge Managers from Knowledge Custodians to Innovation Drivers.
USU Software
USU Software, formerly USU-Openshop, USU, USU Softwarehaus Unternehmensberatung, and Udo Strehl Unternehmensberatung (USU), offers the following Knowledge Management education and training
Indepth Research Institute (IRES)
The Indepth Research Institute (IRES), formerly Indepth Research Services (IRES) and …, offers the following Knowledge Management education and training