Filed in: knowledge manager

Knowledge Manager for Customer Service Success

Weblogs | Knowledge Management education & training worldwide

Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.

Knowledge managers losing jobs right now?

Discussions, forums | Knowledge Management education & training worldwide

In the Groups.io discussion list of the Systems Integration KM Leaders Community Pavel K. asks: It is painful to observe, that in the Corona crisis a large international company has fired the whole Knowledge Management Crew. We at SKMF have seen a similar case in 2015. But within 12 months the

Knowledge Management guardian, steward or…?

Discussions, forums | Knowledge Management education & training worldwide

In the Groups.io discussion list of the Systems Integration KM Leaders Community Peter B. asks: Dear all, I’m involved in setting up KMS & culture in VoltEuropa.org. It has been proposed to call the members of the small KM core team “KM guardians”, remembering our past km4dev experience, I’d like

Changing knowledge manager role

Books, Proceedings, etc. | Knowledge Management education & training worldwide

Abstract: Chapter five looks at how the role of the knowledge manager will change to reflect wider field transformation. What new capabilities will they need to develop? What people will you need to be looking for in the future? Data scientists who can provide insights and analysis; those who can tell a story with