Abstract: Jennifer Faist, Director of Knowledge Management at Knowledge Architecture, talks with Christopher Parsons, Founder and CEO of Knowledge Architecture, about the 7 things she wish she would have known before becoming a Knowledge Manager. Jennifer Faist is the Director of Knowledge Management at Knowledge Architecture, where she develops the community,
In the Groups.io discussion list of the Systems Integration KM Leaders Community Patrick L. asks: Dear Colleagues ISKO Singapore is a network of Knowledge Management and Knowledge Organisation practitioners in Singapore. We meet monthly to discuss different topics in KM and KO of interest to our members. Since
Since 2015 Sue Hill Recruitment (SHR) and TFPL have published four Knowledge and Information Management salary surveys for the entire UK library, archive, knowledge, information and records management industry. The 2017 salary survey was published in association with the Information and Records Management Society (IRMS), the 2019 salary survey in association with IRMS and the
Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.