Abstract: MAYBE YOU FIRST HEARD ABOUT IT on the elevator, during a business lunch or on the golf course. Whatever the venue, at some point in the past few years you heard the words knowledge management (KM). And there’s a good chance your company has since come to understand the necessity of transforming information
management support
Chief Knowledge Officers and knowledge management
Abstract: Purpose – Recently, the demise of the dot.com mania, coupled with slow economic growth has caused organizations to cut costs in an attempt to improve efficiency and the bottom line. Discontinuing or suspending knowledge management efforts and disbanding the chief knowledge officers’ (CKOs) role is one common response from most organizations faced with