Abstract: Hiring the right people is only the beginning. A new KM professional needs to understand much more than their job description and where information is stored. They need to understand what knowledge matters, how it moves through the organization, who owns it, where trusted knowledge lives, how decisions are made,
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Knowledge Management Training (APQC Resource Collection)
Abstract: This collection offers guidance on training employees to participate in, leverage, and promote knowledge management. The best practices focus on four segments of the workforce: Learners who access, absorb, and use organizational knowledge Contributors who submit tips and lessons, answer questions, and otherwise share know-how