Abstract: Effectively collecting, sharing and cultivating experience-based knowledge in work organisations is demanding. As the challenges are getting more intensive, there is a need for dedicated personnel who are able to steer, enable and support knowledge sharing activities. In the knowledge management literature, these types of individuals may be characterised as knowledge intermediaries.
technical support
HDI Service & Support World*
The HDI Service & Support World Conference, produced by Informa, successor of SupportWorld Live and Service Management World, unites IT Service Management, Customer Support, and Technical Support professionals under one roof to explore the latest trends, frameworks, and solutions shaping the industry. Connect with peers, learn from experts, and gain the insights you need to
Chief Knowledge Officer (CKO) – Evangelist, juggler, facilitator
Abstract: Evangelist, juggler, facilitator–the chief knowledge officer is becoming indispensable. Once a company embraces the concept of knowledge management, its top executives must decide how to implement their KM program and how to convince employees that KM is not simply about adding profits but can strengthen the company and help everyone