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The Community Roundtable Connect (TheCR Connect) is the annual community summit or workshop organized by the The Community Roundtable (TheCR) and its network. It is a three-day learning conference exclusively for online community practitioners – those engaged in the development, implementation, management, and measurement of community initiatives.

In conjunction with the TheCR Connect Awards (since 2016) and the Community Technology Summit (since 2019; formerly: Community Solutions Showcase or Tech Thursdays events)

Supplement 2022: TheCR Customer Community Summit
The TheCR Customer Community Summit is a one-day immersive learning experience for customer community professionals – community professionals working with external communities – including customer or partner communities focused on support, product innovation, and marketing/brand awareness. The summit is a free event for TheCR Network members.

Conference History:

10th TheCR Connect 2024, October 21-22, 2024, Boston, MA, USA

Conference Theme: —

Keynotes:
Evolving Community from a Project to a Platform (Community Conversation – Big Idea Keynote)
Collaborative Keynote

Lightning Talks:
Community Technology
– TBD
Community Operations
– The Essential Engine of Success
– Community Operations: EngineerZone
– Driving Better Engagement: PTC’s Support Express Lane
– The Essential Engine of Success
– Driving Better Engagement: PTC’s Support Express
– Community Operations: EngineerZone – Geneva Cooper
Community Super User Programs
– The Most Valuable Neighbor Program at UKG
– AECOM’s Technical Practice Network (TPN)
– Leveraging Community Skills for Digital Transformation
A& & Community
– AI Everywhere
– Building the Case for AI

Technology Demos:
Verint – A Real Time Tour Through Verint Communities
Social Edge – AI Smartchat for Community Platforms
iTalent Digital – SmartConX and ConXServices Connecting the Community Experience

Deep Dive Community Workshops
Nine Characteristics of World-Class Communities
So, You Need to Migrate? A platform migration workshop
Community x AI: The Double-Edged Sword

Panels:
Conversation with Community Leaders (interactive panel)
The State of Community Management (roundtable discussion)

Birds of a Feather Lunc:
Technology Topics
Unconference Topics

Rock Paper Scissors Posse!!

Presentation of the Community Leadership Awards

Co-located Events:
Community12 (C12) Team Leader Track – an experience for individuals leading community teams (by invitation-only)

9th TheCR Connect 2023, October 4-6, 2023, Boston, MA, USA

Conference Theme: Learning // Sharing // Collaboration

Pre-conference Workshops:
Data-Driven Community Management Workshop, Oct 4

Keynotes:
Building a Community-Led Organization at Community Food Navigator
Getting the Green Light – How to Build Messages People Say Yes to

Presentations:
How to Win Support and Influence the Enterprise
A Community Migration Story
Connecting Offline Events to Online Community
Community Total
Growing and Developing a Community Management Team
Something for Everyone Programming & Content with ESRI
Knowledge Networks at Merck – Getting Leaders to Share Value
Dead on Arrival: Resurrecting a Failing Community

Workshops:
Group Exercise: Practicing Resilience
Community Skills Assessment
Building a Community Playbook
Co-Working

Birds of a Feather Lunch
Presentation of the Community Leadership Awards

Co-located Events:
Community12 (C12) – an experience for individuals leading community teams, Oct 4-6

By invitation-only

Community Technology Summit, Oct 4
Theme: What Can We Build, Together?

Keynotes:
The Community Everywhere Era: How We Need to Adapt to Changing Member Preferences
Community and AI: What You Need to Know (Fireside-chat)

Community Case Studies:
How a Team of One Used a Migration to Decentzralize Site Ownership (Jazz Pharmaceuticals)
Untapping User-centric Engagement in a Support Community (Analog Devices)
Driving Better engagement: How PTC created an Expresss Lane for Customer Support
How AARP has Integrated their Community with Spotify

Panels:
Building an Engaged Customer Ecosystem
Secrets of a Successful Community Platform Launch (or Migration)

Demo Stage Presentations:
Bye Bye Keyword Search: An Integrated AI Solution for Your Community
Optimize Your Community Strategy: Unleash the Power of the Next-Generation Community
Create Engaging CX with Verint Community
Bi-directional Content Syndication with SmartConX

8th TheCR Connect 2022, October 24-26, 2022, Boston, MA, USA

Conference Theme: Together Again – Share Ideas. Connect. Get Inspired. Network. Learn. Collaborate. (or Learning //Sharing//Collaborating)

Note: Members event. Only a limited number of tickets are available for non-members. The event is part community reunion, part unconference

Formats: Community Show + Tell, Lightning Talks, Case Study Breakouts

Big Idea Keynote
Back Together! Welcome & Icebreaker

Tiny Habits: Embracing Intention Setting
Let’s Grow! Building and Managing Community Teams
Designing a Framework for a Super User Program
Metrics Deep Dive: Designing Compelling Dashboards
Culture Club: Educating Internal Stakeholders
Strengthening Ties: Getting to (Really) Know Your Members
Build to Scale: Community Operations
Let’s Move: Migrating Your Community
Content & Programs to Drive Engagement

Bird of Feather Lunch

Community Leadership Awards

Unconference & Optional Co-working, Oct 26
Wellbeing Workshop, Oct 26

Co-located Events:
Community Technology Summit, Oct 24

Keynotes:
Coming Together in Trust

Panels:
Building an Engaged Community
Communities and The Future of Work (CANCELLED)

Community Case Studies:
Piloting the Plane. The Critical Role of Community Managers in Taking Off, Course Correcting, and Landing
How We Created our First Community Advocacy Board using Common Room Intelligence
Community – More than just a forum
How Unqork Creates a Unified Customer Experience with Community
Amplifying Culture Through Community
Building Community for Rural Entrepreneurs
Building a Best-in-Class Community at Scale
Community on the Move Zapier
How Schneider Electric created customers for life with Khoros Community
How SmartConX enabled a global tech giant to connect the digital experience for millions of users

Demo Stage Presentations:
Stakeholder Engagement with Igloo Software
Your Homepage Needs an Upgrade with Social Edge Consulting
Workplace Experience: The Future of Employee Engagement with AppSpace
Verint Community for a Digital-First World
Using Community Intelligence to Surface Insights, Take Action, and Build Thriving Communities with Common Room
A Look at InSided’s Community Platform
Unlock the Power of Your Community With Hivebrite
Connecting the Digital Experience
Solving Your Community Pain Points with Higher Logic
Create Customers for Life with Khoros Community

Customer Community Summit, June 15, 2022, Boston, MA, USA

Keynotes:
The Future of Community Solutions

Panels:
Managing a Community Launch

Community Case Studies: Best Practices for Technology Implementation

Product Demos and Solution Showcase

7th TheCR Connect 2021, October 5-29, 2021, Boston, MA, USA Virtual venue

Conference Theme: —

Note: TheCR Network members only event! Exception: co-located free Tech Thursdays events; Sessions are taking place on Tuesdays, Wednesdays, and Thursdays in October 2021

Community Tracks:
Working Sessions (New in 2021! Part Roundtable, part workshop); Inspiration Sessions; Birds of Feather (interactive sessions); Connections (small group discussions, happy hours, and more); Wellness (yoga & Co.)

Keynotes:
Welcome to Connect 2021 – Kick-off and Icebreakers
We Should Get Together
Stop Swimming Against The Current: Getting Leaders On Board with Community
Temperament Fluency for Leaders

Co-located events:
Tech Thursdays events (Oct 7, 14, 21 28)

6th TheCR Connect 2020, October 1-31, 2020, Boston, MA, USA Virtual venue

Conference Theme: Changing the Way the World Works

Note: TheCR Network members only event! Exception: free Technology Track; The conference was scheduled for October 27 – 29, 2020 with non-members allowed.

Community Tracks:
Inspiration; Connections; Executive Sessions; Wellness; Community Fundamentals; Advanced Topics; Internal Communities; External Communities

Open Tracks:
Technology Track (instead of Community Solutions Showcase)

Keynotes:
Accountability and Connectedness
…

5th TheCR Connect 2020 Awards (CANCELLED, not part of TheCR Connect)

Pre-conference Events:
(CANCELLED) Community Solutions Showcase, Oct 27

5th TheCR Connect 2019, September 23-25, 2019, Boston, MA, USA

Conference Theme: Community Leaders Ascend

Note: Public event

Conference Sessions:
Birds of a Feather; Lightnig Talks: (1) Communities Transform Organizations, (2) Community Engagement for Growth; Case Studies: Architecting Success: Planning for a Growing Community; Demos; Show & Tell; Breakout Roundtables; Panel Discussion; Keynotes

Conference Workshops:
Show + Tell – Executive Dashboards (interactive session); Breakout Roundtables: Cultivating Community Leadership (Tables: Thinking Strategically About Community Careers; Wrestling with Internal Advocacy & Change Management; Locating and Activating External Advocates; Pitching Executives on Community Value)

Panel Discussions:
Bringing Connect Home – Strategies & Tactics to Move the Conversation Online

Keynotes:
Welcome to Connect and Ice Breaker
The State of Community Management + the SOCM Working Group
The Power of Effective Pitching (Big Idea Keynote)
Building a Community-focused Organization (Community in Action Keynote)

4th TheCR Connect 2019 Awards

Pre-conference Events:
Community Solutions Showcase, Sep 23
Panels: Employee Community Solutions, Customer community Solutions; Planning a Successful Migration
Roundtable: The Future of Community
Solutions Spotlight: Community Case Studies

4th TheCR Connect 2018, September 30 – October 2, 2018, Boston, MA, USA

Conference Theme: Community Accelerates Organizational Transformation

Note: Public event

Conference Sessions:
Birds of a Feather; Lightning Talks: (1) Community Origin Stories: Why Community?, (2) Community Management Tactics That Transform; Breakout Case Studies: (1) Culture & Community, (2) Measuring Community; Interactive Roundtables; Panel Discussion; Keynotes

Conference Workshops:
Interactive Roundtables (Surviving and Thriving During a Migration; Building Cross-Functional Relationships: The Secret Sauce to Your Community’s Success; Empowering Community Leaders with an Sdvocacy Program); Workshop: Fast Tracking Community Driven Transformation (CANCELLED); Collaboration Breakouts (Emergent Topics)

Panel Discussions:
Transforming Community Careers & Teams

Keynotes:
Welcome and Icebreakers
The State of Community Management
Using Research to Power Transformation
The Future of Work (Big Idea Keynote)

3rd TheCR Connect 2018 Awards

3rd TheCR Connect 2017, October 1-3, 2017, Boston, MA, USA

Conference Theme: Telling Your Community Story

Note: TheCR Network members only event! Non-members can request an invite.

Conference Sessions:
Cohort Groups Session; Lightning Talks; Fireside Chats, Roundtables; Workshops; Keynotes

Conference Workshops:
Cohort Group Sessions; Roundtables: (1) Cultivating Community Advocates, (2) Defining Community Value; Workshops: (1) Selling Community Success, (2) Establiahing Credibility for Your Community Program, (3) Developing Leadership, (4) Defending Community Investments

Keynotes:
Welcome and Icebreakers
The State of Community Management
Talking about Trust (Fireside Chat)
TBD (Fireside Chat)
The Future of Community

2nd TheCR Connect 2017 Awards

2nd TheCR Connect 2016, October 26-27, Wellesley, MA, USA

Sub-title: A Workshop for Community Professionals
Workshop Theme: Community Takes Center Stage

Note: TheCR Network members only event!

Conference Sessions:
Expert Case Studies; Workshops; Lightning Talks; Unconference sessions; Working Group Session, Tactical Roundtables

Conference Workshops:
The Road to a Success Story: Developing a Strategy for Sharing the Power of Community; Using Community to Accelerate Support & Self-Service; More than Activity: Getting to Metrics that Demonstrate Value – for Members and the Community; n.a.

1st TheCR Connect 2016 Awards

1st TheCR Connect 2015, October 1, 2015, Cambridge, MA, USA

Sub-title: A Workshop for Community Professionals

Note: TheCR Network members only event! Non-members can request an invite.

Conference Sessions:
Keynote; Community Case Studies; Interactive Roundtables; Workshops; ‘Ask Me Anything’ with Community Experts; Office Hours w/ Community Superheroes

Conference Workshops:
Creating a Culture of Yes: Improvisation for Community Management
Interactive Roundtables

Keynotes:
Community Inspiration