Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.
Blog Articles
Blog articles relevant to Knowledge Management education and the Knowledge Management career profile
Hiring a Chief Knowledge Officer (CKO)
Abstract: I think any organization looking for a KM Head or a CKO (for the first time) needs to ask itself a few important questions before it spends time and energy on hunting for, interviewing and negotiating with potential candidates. Even if the answer to one of these questions is a ‘No’ or ‘Not
Assess Your Knowledge Translation Competencies
Abstract: Knowledge translation encompasses all of the activities that aim to close the gap between research and implementation. What knowledge, skills and attitudes (ie., competencies) are required to do knowledge translation? What do researchers need to know? How about those who are using evidence in their practice? As
Becoming a Knowledge Management Specialist
Abstract: As we previously discussed in an article about the top 5 knowledge management challenges, managing knowledge translates to converting raw data into comprehensible information, which all members of your team can access, anytime. We also talked about some of the best practices you need to follow to make sure that
Top 3 Successful Knowledge Manager Skills
Abstract: The specific tasks of an organization’s Knowledge Manager will depend on the size, needs, and capabilities of that organization. For example, some Knowledge Managers will manage large teams while others will be a one-person department. Generally speaking, Knowledge Managers work cross-functionally with departments and teams to establish company knowledge, improve its functionality, establish