Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Publications
Books, articles, and press releases relevant to Knowledge Management education and the KM career path
Knowledge building in the International Association for Knowledge Management (IAKM)
Abstract: Knowledge building is a social process that is driven by the willingness of people to share their expertise and create new knowledge. Scientific Communities of Practice (CoPs) are communities of professors and researchers whose aim is to foster scientific knowledge generation. In the KM literature, research concerning this kind of CoPs has been
Knowledge Management Education in iSchools
Abstract: The emergence of Knowledge Management (KM) has raised an on-going debate on how it may relate to pre-existing fields and schools of thoughts. The main dispute focuses on whether Library and Information Science (LIS) and KM are distinct fields of specialisation. Whilst one school claims that KM is merely a new name for
Knowledge Manager’s Many Lives
Abstract: A few years ago at a KMGN event, I had a wonderful conversation with a Knowledge practitioner who had found KM late in his career. He lamented not finding the discipline sooner but also said he had been acting as a knowledge manager for years but just did not know what it was
ChatGPT, what makes a good Knowledge Manager?
Abstract: I’ve been experimenting with ChatGPT (an artificial intelligence chatbot developed by OpenAI). The following is the result of my question in the title of this post, namely “What makes a good knowledge manager?”. I thought it was a pretty good response, though I would have liked to have seen some mention of innovation.