Abstract: CONSISTENT MESSAGES ABOUT VALUE AND KNOWLEDGE FACILITATION AT CILIP’S 2015 CONFERENCE John Riddell and I attended Day 1 of CILIP’s 2015 conference in Liverpool to lead a master class on how to add value to your organisation as a ‘knowledge facilitator’. It turned out that not only was the concept of value
Publications
Books, articles, and press releases relevant to Knowledge Management education and the KM career path
Knowledge Organization Education in Iran
Abstract: In this paper, we discussed the educational practices of the Knowledge Organization in Iran. This paper is a historical review. In order to analyze the educational practices of Knowledge Organization related researches are reviewed. Also, curriculums of The Iranian Ministry of Science, Research and Technology (MSRT) are analyzed to identify courses related to
Knowledge Manager for Customer Service Success
Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.
Make Your Knowledge Management Career Recession-Proof
Abstract: There are many factors that can affect the success of individual organizations and whole industries. There are widespread economic booms and busts, global trade issues, competitive situations, changes in consumer confidence levels—the list goes on. But there are steps that all knowledge management experts can take to better position themselves and their organizations
Investigating the Data Analytics and Knowledge Management Job Market
Abstract: Purpose: This paper aims to investigate emerging trends in data analytics and knowledge management (KM) job market by using the knowledge, skills and abilities (KSA) framework. The findings from the study provide insights into curriculum development and academic program design. Design/methodology/approach: This study traced and retrieved job ads on LinkedIn