engage Knowledge Management Conference*
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The engage Knowledge Management Conference will take a deep dive into how organisations are having to handle more information every day than ever before, as nearly 2.5 quintillion bytes of data are generated daily. This sheer amount of data can quickly become unwieldy on both a company and at employee level – by joining this event, you’ll learn how to manage data to improve your organisational offering.
Conference History:
engage Knowledge Management Conference, 13 October 2022, London, United Kingdom
Conference Theme: The technological evolution of customer contact in a rapidly changing consumer environment
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Topic streams:
Increasing Engagement Across Different Channels
Enhancing Knowledge Within the Organisation
The Importance of Customer Relationships
Fireside Chats with…
Alex Pierre-Traves, Head of CRM at Fidelity International
– The Importance of Customer Relationship Management in Knowledge Management
Pete Evia-Rhodes, Head of Customer Engagement at Simplyhealth
– TBD
Victoria Duxbury, Knowledge Management Director at BCLP Law
– Internal and External Benefits of Knowledge Management
Cat Harris, Head of Learning & Development at Mediabrands UK
– Creating a Successful L&D Strategy to Enhance Knowledge
Scott Hague, Learning & Insights Manager at Hertsfordshire Constabulary
– How We Turned Digital Data Into Customer Knowledge
(CANCELLED) Gianfranco Cuzziol, Group CRM and Personalisation Lead at Natura & Co.
– How Customer Knowledge Leads to Personalised Experiences
Case Studies:
E.ON: Using Knowledge Management to Drive a Customer Success Culture
Treatwell: Revamping our CRM to Improve the Customer Journey
Charlotte Tilbury Beauty: People Centred: Leadership & Culture
AutoTrader: Personalising the customer journey with Data and Insight (CANCELLED)
Panel Discussions:
Engaging Colleagues and Customers through Knowledge Across Different Channels
Roundtables:
Knowledge Hubs | Turbocharge your CX and AX with KX (Knowledge-Guided Experience)
Bring Knowledge to Bear and Stop it from Walking Out the Door
Presentations:
Knowledge Hub: The Missing Ingredient in Digital CX and EX Transformation
Retain and Deliver Knowledge across the Enterprise despite the Great Resignation
The Age of Knowledge: How you can lay the Foundation of the Future of Work and Customer Engagement with Knowledge Automation
Latest trends in knowledge management for customer contact
engage Knowledge Management Conference, 23 September 2021, London, United Kingdom Virtual
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Fireside Chats with…
Kate Jones, Head of Knowledge Management at The Royal Mail
– Knowledge Management at The Royal Mail Group
Pete Poul-Graf, VP, Global Service Desk, Service Now Dev-Ops, Transformation and Workspace, Customer Care at DHL
– Common Mistakes in Implementing Knowledge Management Initiatives
Barbara Bitondo, Lead Designer, Knowledge Solutions at The World Bank Group
– Does knowledge management still matter in a digitised world?
Brendan Thompson, Knowledge Management Lead at Facebook Inc
– The Main Risks of Not Adopting a KM Strategy
Presentations:
AstraZeneca Case Study: Knowledge Management and Lifelong Learning in a Complex Digital World
How Southern Water, Utilities Warehouse and United Utilities transformed agent, customer and employee experience
PWC Case Study: Applying Knowledge Management to projects – learning before, during and after
How to Cultivate a Knowledge Sharing Culture in a Hybrid Workforce
Shopify Case Study: Thriving in an ever-changing world: aligning knowledge management and organizational culture for effective performance
Stop Juggling: How to Take Control of all Your Enterprise Knowledge
World Vision International Case Study: KM and Learning Pathways for (NGO) Field Facing Staff
Discussions:
Building a Modern Knowledge Management Strategy (roundtable discussion)
How are knowledge management initiatives revolutionising the human experience? (panel discussion)
Meet the Experts Lunch