engage Knowledge Management Conference*
No warranty for correctness & completeness!
This site will be updated with no ads and linked to its KMedu opportunities
as soon as the provider subscribes to this service!
(sample pages: training, university, community, conference)
The engage Knowledge Management Conference will take a deep dive into how organisations are having to handle more information every day than ever before, as nearly 2.5 quintillion bytes of data are generated daily. This sheer amount of data can quickly become unwieldy on both a company and at employee level – by joining this event, you’ll learn how to manage data to improve your organisational offering.
Conference History:
engage Knowledge Management Conference, 13 October 2022, London, United Kingdom
Conference Theme: The technological evolution of customer contact in a rapidly changing consumer environment
-
Agenda TBD
Topic streams:
How Knowledge Management can improve customer experience
Exploring user intent by looking at customer moments
Transforming digital customer data into knowledge about customers
Internal & external knowledge management benefits
Engaging customers across different channels
Personalising customer journeys
What will knowledge management look like in the future
Satisfying customer demand for excellent service
engage Knowledge Management Conference, 23 September 2021, London, United Kingdom Virtual
-
Fireside Chats with…
Kate Jones, Head of Knowledge Management at The Royal Mail
Pete Poul-Graf, VP, Global Service Desk, Service Now Dev-Ops, Transformation and Workspace, Customer Care at DHL
Barbara Bitondo, Lead Designer, Knowledge Solutions at The World Bank Group
Brendan Thompson, Knowledge Management Lead at Facebook Inc
Presentations:
AstraZeneca Case Study: Knowledge Management and Lifelong Learning in a Complex Digital World
How Southern Water, Utilities Warehouse and United Utilities transformed agent, customer and employee experience
PWC Case Study: Applying Knowledge Management to projects – learning before, during and after
How to Cultivate a Knowledge Sharing Culture in a Hybrid Workforce
Shopify Case Study: Thriving in an ever-changing world: aligning knowledge management and organizational culture for effective performance
Stop Juggling: How to Take Control of all Your Enterprise Knowledge
World Vision International Case Study: KM and Learning Pathways for (NGO) Field Facing Staff
Discussions:
Building a Modern Knowledge Management Strategy (roundtable discussion)
How are knowledge management initiatives revolutionising the human experience? (panel discussion)
Meet the Experts Lunch