engage Knowledge Management Conference*

engage Knowledge Management Conference*

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The engage Knowledge Management Conference will take a deep dive into how organisations are having to handle more information every day than ever before, as nearly 2.5 quintillion bytes of data are generated daily. This sheer amount of data can quickly become unwieldy on both a company and at employee level – by joining this event, you’ll learn how to manage data to improve your organisational offering.

Conference History:

engage Knowledge Management Conference, 13 October 2022, London, United Kingdom

Conference Theme: The technological evolution of customer contact in a rapidly changing consumer environment

    Topic streams:
    Increasing Engagement Across Different Channels
    Enhancing Knowledge Within the Organisation
    The Importance of Customer Relationships

    Fireside Chats:
    The Importance of Customer Relationship Management in Knowledge Management: A Fireside Chat with Alex Pierre-Traves, Head of CRM at Fidelity International
    …: A Fireside Chat with Pete Evia-Rhodes, Head of Customer Engagement at Simplyhealth
    Internal and External Benefits of Knowledge Management: Fireside Chat with Victoria Duxbury, Knowledge Management Director at BCLP Law
    Creating a Successful L&D Strategy to Enhance Knowledge: A Fireside Chat with Cat Harris, Head of Learning & Development at Mediabrands UK
    How We Turned Digital Data Into Customer Knowledge: A Fireside Chat with Scott Hague, Learning & Insights Manager at Hertsfordshire Constabulary
    (CANCELLED) How Customer Knowledge Leads to Personalised Experiences: A Fireside Chat with Gianfranco Cuzziol, Group CRM and Personalisation Lead at Natura & Co.

    Case Studies:
    E.ON: Using Knowledge Management to Drive a Customer Success Culture
    Treatwell: Revamping our CRM to Improve the Customer Journey
    Charlotte Tilbury Beauty: People Centred: Leadership & Culture
    AutoTrader: Personalising the customer journey with Data and Insight (CANCELLED)

    Panel Discussions:
    Engaging Colleagues and Customers through Knowledge Across Different Channels

    Roundtables:
    Knowledge Hubs | Turbocharge your CX and AX with KX (Knowledge-Guided Experience)
    Bring Knowledge to Bear and Stop it from Walking Out the Door

    Presentations:
    Knowledge Hub: The Missing Ingredient in Digital CX and EX Transformation
    Retain and Deliver Knowledge across the Enterprise despite the Great Resignation
    The Age of Knowledge: How you can lay the Foundation of the Future of Work and Customer Engagement with Knowledge Automation
    Latest trends in knowledge management for customer contact

engage Knowledge Management Conference, 23 September 2021, London, United Kingdom Virtual

    Fireside Chats with…
    Kate Jones, Head of Knowledge Management at The Royal Mail
    Pete Poul-Graf, VP, Global Service Desk, Service Now Dev-Ops, Transformation and Workspace, Customer Care at DHL
    Barbara Bitondo, Lead Designer, Knowledge Solutions at The World Bank Group
    Brendan Thompson, Knowledge Management Lead at Facebook Inc

    Presentations:
    AstraZeneca Case Study: Knowledge Management and Lifelong Learning in a Complex Digital World
    How Southern Water, Utilities Warehouse and United Utilities transformed agent, customer and employee experience
    PWC Case Study: Applying Knowledge Management to projects – learning before, during and after
    How to Cultivate a Knowledge Sharing Culture in a Hybrid Workforce
    Shopify Case Study: Thriving in an ever-changing world: aligning knowledge management and organizational culture for effective performance
    Stop Juggling: How to Take Control of all Your Enterprise Knowledge
    World Vision International Case Study: KM and Learning Pathways for (NGO) Field Facing Staff

    Discussions:
    Building a Modern Knowledge Management Strategy (roundtable discussion)
    How are knowledge management initiatives revolutionising the human experience? (panel discussion)

    Meet the Experts Lunch

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