The Knowledge Management Team

Abstract: This chapter provides an overview of the professionals who form part of the KM team. The key skill sets required to carry out KM responsibilities are described using a variety of frameworks. The new role of CKO (Chief Knowledge Officer) and CLO (Chief Learning Officer) are introduced, and their evolution from the more traditional CIO (Chief Information Officer) is discussed. The different types of KM jobs that exist and the potential KM employers are outlined, and the chapter concludes with a discussion of the emerging KM profession and some of the ethical issues involved in its practice.

Learning Objectives

  1. List the key KM skills required to carry out KM professional work and justify the need for each one.
  2. Describe the different roles that are required for a KM team and list the key responsibilities of each.
  3. Understand how a CIO role can evolve into a CKO role or even a CLO
  4. Identify the different types of potential KM employers.
  5. Relate the critical cognitive and attitudinal attributes that an ideal KM professional should possess.
  6. Critically evaluate ethical issues in KM situations in order to make recommendations on how to successfully prevent and correct any morally challenging hurdles to KM implementations. Outline the key tenets that should be included in a KM code of ethics and justify your recommendations.

Dalkir, K.: The KM Team. in: Dalkir, K.: Knowledge Management in Theory and Practice. Cambridge, MA: MIT Press, 2011: 297-421.

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Preview from Google books (1st Ed., 2005)

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