Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.
Simpósio Gestão do Conhecimento e Inteligência Competitiva
- Parte do 8º Congresso Internacional em Tecnologia e Organização da Informação (TOI)
Make Your Knowledge Management Career Recession-Proof
Abstract: There are many factors that can affect the success of individual organizations and whole industries. There are widespread economic booms and busts, global trade issues, competitive situations, changes in consumer confidence levels—the list goes on. But there are steps that all knowledge management experts can take to better position themselves and their organizations
Asia Conference on Knowledge and Innovation Management (ACKIM)**
- ACKIM, a workshop of the Asia Conference on Machine Learning and Computing (ACMLC)
Online Course Content for Newbie Knowledge Management Professionals?
In the Groups.io discussion list of the Systems Integration KM Leaders Community Cindy Y. asks: Hello! I am creating an online KM course for beginning professionals on their KM journeys.I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge