Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.
customer relations management
Southwest Airlines (USA): Customer Relations Knowledge Management (Communications & Multimedia related) Intern – Summer 2016
Company: Southwest Airlines Location: Dallas, US Knowledge of communications, Adult Learning, e-learning, and Instructional design theory preferred. We are committed to provide our Employees a stable work… More