Abstract: I just completed the certified knowledge management (CKM) program offered through Zavata (STI Knowledge). Going into the class, I wasn’t sure what to expect, but after completing the course it was clear that this wasn’t the KM certification for me. For someone developing a help desk knowledge base, this class and certification is
help desk
Zavata*
Zavata, formerly Integro, a division of Zavata, STI Knowledge, and Support Technologies, has offered the following Knowledge Management education and training
Knowledge Advisors at Hewlett-Packard
Abstract: Since KM became an explicit part of the business scene in the mid 1990s, HP has looked for ways to support its local, often informal sharing tradition with programs that would allow for a broader reach. HP’s Knowledge Advisor Program is one of those efforts — designed to provide a human interface for