Zavata*
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Zavata, formerly Integro, a division of Zavata, STI Knowledge, and Support Technologies, has offered the following Knowledge Management education and training opportunities:
STI Knowledge
Certification Courses
- Certified Knowledge Management™ (CKM)1)2) (2 days; 8 weeks interactive self study)
- 2001- 2006 Course outline:
Defining Knowledge Management (and Its Importance to a Knowledge Center)
Selecting Knowledge Management Tools
Evaluating and Organizing Existing Knowledge
Creating a STEM (subject, type, element, module) Approach to Categorizing and Logging Problem Reports and Solutions
Applying Best Practices for Writing Solutions
Maintaining the Knowledge Base
Evaluating Knowledge Base EffectivenessCertification exam
Knowledge Center Certifications
- STI Knowledge Certified Knowledge Center Professional (CKCP)™
- STI Knowledge Certified Knowledge Center Leader (CKCL)™
Conferences
- STI Knowledge Symposium & University
- (CANCELLED?) 2006 KnowledgeSummit
- Pre-Summit Certification Courses: (Apr 23-25)
- STI Knowledge Educational Symposium, July 28-29, 2004, Washington, D.C., USA
- Workshops:
Workshop #2: A Case Study of T-Mobile’s Knowledge Management Implementation (Best Practices) – Conquering Cultural Resistance to KM Technology (Leadership) – Knowledge Management (ITIL)Pre-Symposium Certification Courses: (Jul 25-27)
Certified Knowledge Management™ (CKM, 2 days) - 3rd Knowledge Center Symposium, July 28-30, 2003, Las Vegas, Nevada, USA
Symposium Theme: The Global Agenda for Enterprise Support: Preparing for Uncertainty- Workshops:
Enterprise Knowledge Management from an Organizational Standpoint – What Works … What Doesn’t
Open Forum – Lessons Learned from Companies Deploying Knowledge Centers
The Balanced Scorecard Approach to ReportingPre- and Post-Symposium Certification Courses: (Jul 27-28 & Jul 31-Aug 1)
Certified Knowledge Management™ (CKM, 2 days) - STI Knowledge University 2003, February 17 – 19, 2003, Atlanta, Georgia, USA
- 2nd Knowledge Center Symposium, July 29-31, 2002, Las Vegas, Nevada, USA
Symposium Theme: The 21st Century Knowledge Center: It Starts with Leadership …Then You Build It
(Co-organizer: SupportSoft)- Pre- and Post-Symposium Certification Courses: (Jul 28-29 & Aug 1-2)
Certified Knowledge Management™ (CKM, 2 days)Keynotes:
The Knowledge Center: Step Up to a Higher Level of Thinking
How To Make Your CIO Look Good in the Next 12 Months
Market Your Knowledge Center as a Business Solution
Dr. Jon’s Top 10 Knowledge Center Essentials: Critical Benchmarking for the 21st Century Knowledge CenterSTI’s Knowledge-is-Power-Breakfast
Panel Discussions:
Are Software Companies Part of the Problem?
How To Make Your CEO Really Care About Support
IP Telephony for the Knowledge Center – Russian Roulette or Sure Bet?Presentations:
The Power of the Knowledge Center
Insourcing vs Outsourcing
Raising the Bar on Employee Productivity
Designing New Strategies for Customer Satisfaction in the Knowledge CenterSeminar/Workshops:
A Must Know: Emerging Business and Technology Trends in a Knowledge Center
The Knowledge Center Professional – Your Most Valuable Investment
The Right Support Solutions For You Today! – Knowledge Base, Password Reset
Knowledge Center Service Levels That Leaders Understand - STI Knowledge University 2002, March 11-13, 2002, Atlanta, Georgia, USA
Theme: Transforming Help Desk and Call Center Agents into Universal Support Professionals for the 21st Century Knowledge Center- Pre-university certification courses: (March 10 -11)
Certified Knowledge Management - e-Support Knowledge Center Symposium, August 21-22, 2001, Las Vegas, Nevada, USA
Symposium Theme: Transform Your Help Desk & Call it a Knowledge Center
Events
STI Knowledge RoundTable Events
- Journey through Knowledge Management
- Executing a Successful Knowledge Management Strategy
- Practices and Pitfalls in Support Knowledge Management
- Knowledge Center: Tools and Technologies
- Knowledge Management
Webinars
- Knowledge bases and other technical resources
- (CANCELLED?) 2006 KnowledgeSummit