Consortium for Service Innovation (CSI)
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The Consortium for Service Innovation (CSI) offers the following Knowledge Management education and training opportunities:
Meetings
Team Meetings (in person and online)
- Nov 2018: Customer Success Initiative
- Oct 2018: Knowledge Centered Support (KCS): Agile Knowledge Management
- Sep 2018: Knowledge Centered Support (KCS) Across the Organization (EU Team)
- Aug 2018: Leveraging Machine Learning and Artificial Intelligence for Customer Success
- Jun 2018: Intelligent Swarming
- …
The KCS Academy
Certification
- Knowledge Centered Support (KCS) Certification
- Support Manager: Knowledge Centered Support (KCS) Leadership Workshop
- Knowledge Centered Support (KCS) Coach-Development Workshop
- Knowledge Centered Support (KCS) Verified Trainers
- Executive Development Program
Workshops
- Knowledge Centered Support (KCS) Management Development Workshop
- Knowledge Centered Support (KCS) Foundations Workshop
Webinars
- Oct 2018: KCS in Action at CA Technologies (Web Session)
Web Channels
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