Consortium for Service Innovation (CSI)

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The Consortium for Service Innovation (CSI) offers the following Knowledge Management education and training opportunities:


Team Meetings (in person and online)

  • Nov 2018: Customer Success Initiative
  • Oct 2018: Knowledge Centered Support (KCS): Agile Knowledge Management
  • Sep 2018: Knowledge Centered Support (KCS) Across the Organization (EU Team)
  • Aug 2018: Leveraging Machine Learning and Artificial Intelligence for Customer Success
  • Jun 2018: Intelligent Swarming

The KCS Academy


  • Knowledge Centered Support (KCS) Certification
  • Support Manager: Knowledge Centered Support (KCS) Leadership Workshop
  • Knowledge Centered Support (KCS) Coach-Development Workshop
  • Knowledge Centered Support (KCS) Verified Trainers
  • Executive Development Program


  • Knowledge Centered Support (KCS) Management Development Workshop
  • Knowledge Centered Support (KCS) Foundations Workshop


  • Oct 2018: KCS in Action at CA Technologies (Web Session)

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