Abstract: I just completed the certified knowledge management (CKM) program offered through Zavata (STI Knowledge). Going into the class, I wasn’t sure what to expect, but after completing the course it was clear that this wasn’t the KM certification for me. For someone developing a help desk knowledge base, this class and certification is
help desk
Zavata*
Zavata, formerly Integro, a division of Zavata, STI Knowledge, and Support Technologies, has offered the following Knowledge Management education and training