Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Abstract: Organizations across all sectors are increasingly undergoing deep transformation and restructuring towards data-driven operations. The central role of data highlights the need for reliable and clean data. Unreliable, erroneous, and incomplete data lead to critical bottlenecks in processing pipelines and, ultimately, service failures, which are disastrous for the competitive performance of the organization.
Careers in Knowledge Management (KM)
Abstract: The field of KM offers several choices for careers, and the practice of KM applies to any career. Few blessings in this world compare with the joy of spending your days working at a career you enjoy. As a public space for self-expression, nothing beats your career. What you choose to work at
Association of Certified Knowledge Management Professionals (ACKMP)
Association of Certified Knowledge Management Professionals (ACKMP) offers the following Knowledge Management education and training
The Education of the Knowledge Professions. An Interview with Bo Newman
Abstract: In an upcoming insightful article by Brian (Bo) Newman, The Education of the Knowledge Professions, Bo addresses the confusion existing in the KM training marketplace. He also addresses how to define the various stakeholders in the Knowledge Professions. The KMPro Learning Center is presently wrestling with these key issues for