Abstract: Knowledge Services is an enterprise-wide management methodology that enables companies and organizations achieve excellence, both in the performance of internal staff and in their interactions with external customers. Knowledge Services is more than knowledge management. Defined as the convergence of information management, knowledge management, and strategic (performance-centered) learning, Knowledge Services
knowledge management
Training strategies to promote the ability to learn
Abstract: Knowledge management has attracted much attention as a key strategy to organizational success and survival in today’s unpredictable and highly competitive environments. And yet, unless people in organizations possess the learning capability to use knowledge creatively, a well‐developed knowledge management system cannot be directed at sustaining profitability. Managing knowledge involves both perspectives and
Building the Dutch KM Open community of practice
Abstract: Two years ago, a number of KM practitioners based in the Netherlands decided to create a platform that would allow them to exchange ideas and experiences on an ongoing basis. Paul Louis Iske reports on the progress of the Dutch KM Open community of practice, which includes representatives from ABN Amro, Ahold, Akzo
Knowledge Management professionals in blue chip companies
Abstract: The objective of this paper was to explore the role of a Knowledge Management professional in today’s blue chip companies, to examine if and how the KM professionals differ from each other, and if Knowledge Management professionals on the whole match the earlier proposed models of an ‘ideal’ KM professional. The findings suggested
IMS Master’s specialization in Knowledge Management @ Monash University
Abstract: The value of knowledge is increasingly being recognized and more and more enterprises are attempting to explicitly manage this most valuable asset. It is nowadays widely recognized that knowledge should be managed within the context of the overall business. The focus should therefore fall on using knowledge to gain a competitive advantage.