SupportWorld Live, formerly the Help Desk Institute Conference and Expo (HDI Conference & Expo or HDI Annual), successor of the Customer Relationship Management/Support Services Conference and Expo (CRM/SSCE) and the Support Services Conference & Expo (SSCE), is the technical support industry’s most comprehensive event for the USA. Whether you’re a frontline technician, new manager, seasoned
support management
Help Desk Institute (HDI)
The Help Desk Institute (HDI), from 1999-2007 also known as ThinkService, part of the Tech Division of Informa,1) offers the following Knowledge Management education and training



