Kent State Case Study in Knowledge Management Education

Abstract: In 2001 Kent State University established a graduate level program that granted a Master of Science degree in Information Architecture and Knowledge Management. The Knowledge Management concentration was a cornerstone of that degree program. The Knowledge Management concentration has sustained and thrived over the past ten years, though the path has not always been easy or clear. This case study describes the challenges encountered and the solutions developed over the past ten years. The case study discusses nineteen challenges and their solutions, in hopes that other institutions may benefit from Kent State University’s lessons learned and successes. The case study highlights issues that arise as an academic program matures, including: curriculum development and design, administrative support and alignment, faculty credentials and credibility, and research support.

Keywords: knowledge management education, knowledge management curriculum, course design, experiential learning, student learning models, knowledge management faculty credentials

Denise A. D. Bedford: A Case Study in Knowledge Management Education ‑ Historical Challenges and Future Opportunities Electronic Journal of Knowledge Management, Volume 11 Issue 3, ICICKM 2012 / Jul 2013, pp199‑213

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  • Original conference paper: Denise A. D. Bedford: Challenges and Opportunities: Designing and Delivering a 21st Century Knowledge Management Education Program. in: Fernando Chaparro (Ed.): Proceedings of the 9th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning, Bogotá, Colombia, 18-19 October 2012. Reading, UK: Academic Publishing International Limited, 2012: 33 – 42 Full text »

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