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The American Productivity and Quality Center Conference (APQC Conference), formerly the APQC Process and Knowledge Management Conference and the seperate APQC Knowledge Management Conference (started in 1995) and APQC Process Conference (started in 2011), is a two-days conference with 3-days pre/post-conference training/workshops, since 2022 branded as Learning Lab Workshops. The conference provides an opportunity for practitioners to learn from and network with one another, discover how colleagues in different industries and functions are solving the same problems, and make connections that will help them improve processes and practices down the road.

Conference Scope:
Knowledge Management (KM), Process and Performance Management (PPM), and Human Capital Management (HCM)

The APQC Knowledge Management Conference was initially known as the APQC Knowledge Management Symposium or APQC Annual Conference and the Knowledge Imperative Symposium. Until 1999 it was organized on an irregular basis (not annually), in 2000 it was organized twice.

Associated “Knowledge Management” conferences:

• 2015: APQC MENA Knowledge Management Conference (1 day conference with pre-conference workshops day in the Middle East and North Africa region)
• 2003, 2011: APQC Knowledge Management Symposium (single-day session series)
• 2000: Knowledge Management Symposium: Applications for Government & Non-Profit Organizations

Conference History:

28th APQC 2025 Process & Knowledge Management Conference, April 7-10, 2025, Houston, TX, USA

Conference Theme: Integrate. Influence. Impact.
(Sponsors: eGain (KM), SAP Signavio (PM))

Note: Training: April 7-8; Conference: April 9-10

Conference program TBD

Themes:
Knowledge management (KM)
Process and performance management (PPM)

Pre-conference Boot Camps:
Knowledge Fundamentals

Pre-conference Learning Labs:
Applying Knowledge Practices in the Flow of Work

Pre-conference Workshops:
Essential Skills to Map Processes & Knowledge
Designing & Sustaining Communities of Practice
Governance Essentials for Process & Knowledge Management
Integrating Process & Knowledge

Conference Tracks: (Breakout Sessions)
Collaboration and Change Management
Knowledge Management Strategies, Programs, and Approaches
Organizational Improvement and Transformation
Process Management Strategies, Programs, and Approaches
Technology Enablement and Data-Driven Decisions

27th APQC’s 2024 Conference, April 29 – May 2, 2024, Houston, TX, USA

Conference Theme: Connect. Change. Grow.
(Sponsors: eGain (KM), SAP Signavio (PM))

Themes:
Knowledge management (KM); Process and performance management (PPM)

Pre-conference In-Person Training: (Apr 29-30)

Learning Labs: (full day)
Building a High-Powered Knowledge Management Strategy
Transferring Critical Knowledge
Embedding Knowledge in the Flow of Work

Workshops: (half day)
Introduction to Knowledge Management
Governance Essentials for Process & Knowledge Management
Integrating Process & Knowledge
Knowledge Elicitation
Master Class in Knowledge Management (TBC)

Conference Program: (May 1-2)

Conference Tracks: (Breakout Sessions)
Collaboration + Change Management
Knowledge Management Strategies, Programs, Approaches
Organization Improvement + Transformation
PPM Strategies, Programs, Approaches
Technology Enablement + Data Driven Decisions

Special Conference Sessions: (CANCELLED)
Reveal Your KM and/or PPM Out-of-the-Box Thinking
Share Your Organization’s KM / PPM Improvement Story

General Session: Keynotes
Flux: Growing through Change
The Poet’s Keys: A Guide to Unlocking Innovation

General Session: APQC
Knowing and Doing: A Partnership for Connecting Change and Growth
Improv Conversations
Connecting the Dots: The Evolving Knowledge & Process Partnership
Closing Experience: Putting Learnings into Action

26th APQC’s 2023 Conference, April 17-20, 2023, Houston, TX, USA

Conference Theme: People, Process, Knowledge
(Sponsors: Sinequa (KM); SAP Signavio (PM))

Note: In-Person Training: Apr 17-18; Conference: Apr 19-20. The conference was originally scheduled for April 17-21, 2023

Pre-conference In-Person Training: (Learning Labs & Workshops – Apr 17-18)

“Knowledge” LEARNING LABS: (full day)
Embedding Knowledge in the Flow of Work
Building a High-Powered KM Strategy
Transferring Critical Knowledge

“Knowledge” WORKSHOPS:(half day)
Knowledge 101
Knowledge Mapping Skills
Establishing Effective Measures & Analytics
Integrating Process and Knowledge
Adoption = (Change + Communications + Engagement) X Culture Master Class (led by APQC Member TechnipFMC)

Conference Tracks: (Presentations & Small Group Discussion)
Engaging People & Managing Change
Essential Skills for Success
Frameworks, Methods, & Tools
Knowledge & Process Partnerships
Knowledge Management Programs & Approaches
Partnering with the Business
Process Management Programs & Approaches

General Session: Keynotes
Three Ways to Rethink the Workplace in Our Ever-Changing World
Engaging People: The Often-Overlooked Factor in Process and Knowledge Management

General Session: APQC
How People, Process, Knowledge, and Technology are Changing the Way We Do Business
Big Thinkers, Big Ideas
Closing Experience: Putting Learnings into Action

Small Group Discussions:
Bridging Silos for Effective Change Across the Organization
The Future of Expertise in Process & Knowledge Management
Creating & Nurturing Partnerships Between Process & Knowledge Management to Solve Business Problems
Innovative Approaches for Capturing & Transferring Tacit Knowledge
The Intersection Between Process & Technology & How We Use It to Our Advantage

25th APQC’s 2022 Process and Knowledge Management Conference, May 9-13, 2022, Houston, TX, USA

Conference Theme: Building the Roadmap Together
(Sponsored by Sinequa)

Note: Learning Lab Workshops: May 9,10 & 13; Conference: May 11-12; The conference was originally announced as APQC Conference or APQC Knowledge Management Conference.

Pre-/Post-conference Learning Lab Workshops:
Build a High-Powered Knowledge Management Strategy
Embed Knowledge in the Flow of Everyday Work
Focus Knowledge Transfer for Business Continuity

Conference Tracks: (each w. Small Group Discussion)
Knowledge and Process Journeys
Models and Frameworks
People, Culture, & Change
Solving Business Problems
Technology in Context
Collaboration in Action

Keynotes:
Close the Gap Between Knowledge and Action
Story Thinking: To Motivate Action
The Science of Emotional Intelligence

Pre-conference Podcasts:
The Science of Emotional Intelligence

(CANCELLED)
25th APQC’s 2021 Process and Knowledge Management Conference, October 4-8, 2021, Houston, TX, USA

Conference Theme: Navigate the Now
(Sponsored by Sinequa)

Note: Learning Lab Workshops: Oct 4-5 & 8; Conference: Oct 6-7; The Knowledge Management conference was originally scheduled for April 26-30, 2021. Then is was branded as APQC Conference merging with APQC’s Process Management Conference.

Pre-/Post-conference Learning Lab Workshops:
Breakthrough Improvement from Team-Based Engagement
Apply Process Frameworks to Achieve Higher Performance
Build a High-Powered Knowledge Management Strategy
Embed Knowledge in the Flow of Everyday Work
Leverage Process Management Best Practices
Focus Knowledge Transfer for Business Continuity

Conference Tracks:
Engaging & Empowering People; Innovation & Agility; Knowledge & Process Journeys; Tools for Success

Keynotes TBA

Pre-conference Podcasts:
Frameworks Jumpstart Process & Knowledge Success
Emotional Intelligence The Science and Its Benefits
Lance Weiler on Using Storytelling to Navigate the Now
Dan Kraemer on Innovative Ways to Apply Design Thinking

KMedu-relevant Sessions:
Scaling Up and Out: Leveraging “Satellite” Knowledge Managers to Increase Impact Without Breaking the Bank

(CANCELLED)
25th APQC’s 2020 KM Conference, April 27 – May 1, 2020, Huston, TX, USA

Conference Theme: From Disruption to Innovation
(Sponsored by Sinequa)

Instead of the conference there will be a series of “Knowledge Management (KM) Conversations” webinars (themed weeks) starting at the end of April 2020. They are open to members only.

Pre-conference Webinars:
Get to Know Our Speakers Talking About… Embedding Knowledge Management (Feb 20); … Adapting Knowledge Management to Digital (Feb 26); … Accelerating Knowledge Management (Mar 2); … Fostering a Knowledge Management Culture (Mar 6); … Building Knowledge Management Skills (Mar 9)

Pre-conference Workshops (Apr 27-29):
Knowledge Management Essentials; Introduction to Communities of Practice; Setting Up a Knowledge Management Program; Developing and Launching a Community of Practice; Activities to Business Outcomes Knowledge Mapping; Making the Case for Knowledge Management; Strategic Planning for Knowledge Management; Strategies for Measuring Knowledge Management; Evolving Your Knowledge Management Program; Breaking Down the Barriers to Knowledge Management; Technology Trends and Knowledge Management; Aligning Knowledge Management Activities to Business Outcomes; Putting Knowledge in the Flow of Everyday Work; Techniques for Communicating Knowledge Management; Using Knowledge Management to Impact the Customer Experience; Transferring Critical Knowledge

Conference Sessions (Apr 30-May 1):

Breakout Sessions:

Embed Knowledge Management in Roles, Skillsets, and Processes:
Developing Personal Knowledge Management Skills
Road to Discovery
Leveling Up NASA’s IT Workforce
Improving Process Execution & Lowering Rick Through Knowledge Management

Adapt Knowledge Management to the Digital Enterprise:
Becoming an Information-Driven Organization
Embedding Intelligence in Knowledge Management
Reframing Digital: From Project to Competency
The Mercer Brain: The Brain Behind Content Findability

Accelerate Your Knowledge Management Journey:
Building an Enterprise-Wide Knowledge Management Program at Prudential
Leveraging Knowledge for the Future
0 to 100 in 18 Months: Planning and Launching an Enterprise Knowledge Management
Stuck in Knowledge Management Theory? Make the Shift to Business Results

Foster a Knowledge Management Culture:
How Toyota Ensures Business Continuity During Transition & Transformation
Managing Knowledge Management Change Amidst Failure and Chaos
Expanding Knowledge Management Awareness and Engagement Through Branding and Marketing
Use Culture Accelerators to Super Charge Communities

Interactive Learning:
Storytelling Skills Every Knowledge Management Practitioner Should Know
Knowledge Management for a Virtual Workforce: Tips & Ideas
Building and Expanding Knowledge Management Capabilities in Your Organization
Life After Love: What Happens After Communities of Practices Fail?
Using Human-Centric Design To Find Answers to Knowledge Questions

General Session:

Getting Ready for What’s Next: Lessons from Leading Knowledge Management Programs (Networking Lunch and Chairman Chat)
Fixing Digital from the Middle
LIVE! with APQC and Knowledge Management Innovators

Keynotes:
Story Thinking: How Narrative Can Transfer Knowledge and Shift Culture
The Expanding Role of Knowledge Management
Disrupt the (Knowledge Management) Status Quo with Design Thinking

Think Tanks Sessions:
5 Sessions n.a.

24th APQC’s 2019 KM Conference, April 29 – May 3, 2019, Huston, TX, USA

Conference Theme: Knowledge Management: Bridging High-Touch and High-Tech
(Sponsored by Iknow, LLC)

Pre-conference Workshops (Apr 20 – May 1):
Knowledge Mapping; Design, Launch, and Sustain Your Communities of Practice; Breaking Down the Barriers to Knowledge Sharing; Knowledge Management Engagement Practices That Work; Call to Action: Defining A Business Value Proposition for Your Knowledge Management; SMILE: You’re a Community Manager; Plan and Align Your Communities of Practice Strategy; Evolve and Sustain Your Knowledge Management Program; Is Your Organization Ready for Knowledge Management? Strategies for Measuring Knowledge Management; Keeping Your Communities Program on TARGET (Communities of Practice with Stan Garfield); Creating a Value Path for Your Knowledge Management Approach; Using APQC’s Knowledge Management Framework; Transferring Critical Knowledge; Creating Trust in Teams; Developing a Knowledge Management Roadmap (CANCELLED); The Executive Leaders Role in Knowledge Management; Strategic Planning for Knowledge Management; Process Essentials for Knowledge Management; Techniques for Communicating Knowledge Management

Conference Sessions (May 2-3):

Breakout Sessions:

Tracks: High-Tech Solutions to Knowledge Problems; High-Touch User & Community Engagement; Putting Knowledge Management in the Flow of Work; How Knowledge Management Programs Evolve & Drive Change

Presentations:
Using Online Collaboration Platforms and Communities to Learn at Dubai Electricity and Water Authority
Smarter Content Delivery for the Digital Workplace with Iknow
Developing a Digital Workspace Through an Agile-Based Approach at Grant Thornton LLP
Knowledge Management Reinvention: Faster, Tougher, Smarter – TechnipFMC’s Recipe
Powering Knowledge Discovery and Knowledge Flow with Artificial Intelligence at the Society for Petroleum Engineers
Promoting Knowledge Management and Making It Stick in Your Organization
Using Design Thinking to Strengthen Communities of Practice Leadership and Measurement at Catholic Relief Services
The Language of Engagement: Changing Culture and Driving Engagement with the Community Roundtable
Setting up a Community of Practice for Data Scientists: People-Driven Communities of Practice at BBVA
Integrating Enterprise Social Tools and Communities of Practice: How Schlumberger Took Communities of Practice to the Next Level
Evolving Your Strategy So That Knowledge Management Remains a Priority: How Keolis Embedded Knowledge Sharing into Their Strategic Vison
Leveraging SMEs as Knowledge Management Practitioners in a Humanitarian INGO: Engaging Experts in Knowledge Management at Samaritan’s Purse
10 Reasons Why You Need a Super User Network A-SAP: How Corporación Multi Inversiones (CMI) Leverages Super Users for Knowledge Transfer
The People Factor – Developing Competitive Advantage Through Sharing: Leveraging Expert Leaders to Enable People-Focused Knowledge Management at Arup
Using a Two-Tier Knowledge Management Structure: How Mayer Brown LLP Benefits from a Federated Knowledge Management Structure
Curating Internal Knowledge Resources Using the Liquid Network and Crowd: Connecting People to Internal Knowledge at Medtronic

General Session:

Keynotes:
Three Ways to Fix Your Organizational Culture
How to Improve Company Culture Without a Budget or Permission
Putting Knowledge into Action: Five Enduring Principles for Knowledge Management in 2019 and Beyond

Think Tank Sessions:
Keeping an Established Knowledge Management Program Relevent
Capturing the Knowledge That Really Matters
Sharing and Curating Knowledge in the Flow of Work
Moving Your Knowledge Management Toolkit to Office 365
Combatting Knowledge Hoarding
Selling Knowledge Management to Employees
Securing and Sustaining Support for Your Knowledge Management Program
Knowledge Management’s Role in Digital Transformation

Accelerated Knowledge Sessions:
Transforming Knowledge Management at Shopify
Embracing Broken Roads in the Knowledge Management Journey

Question-and-answer Sessions:
Top Questions Answered at APQC’s 2019 Knowledge Management Conference

Interactive session:
Building and Expanding Knowledge Management Capabilities in Your Organization (Using APQC’s KM Capability Assessment Tool)

APQC’s Award for Excellence in Knowledge Management

23rd APQC’s 2018 KM Conference, April 16 – 20, 2018, Huston, TX, USA

Conference Theme: Making Knowledge Management Smart, Digital, and Engaging
(Sponsored by Iknow, LLC)

Pre-conference Workshops (Apr 16-18):
Design, Launch, and Sustain Your Communities of Practice; Knowledge Mapping; Plan and Align Your Communities of Practice Strategy; Process Essentials for Knowledge Management; Transferring Critical Knowledge; Breaking Down the Barriers to Knowledge Management; Knowledge Management Engagement Practices That Work; Techniques for Communicating Knowledge Management; Building a Business Case for Knowledge Management; Creating the Value Path for Your Knowledge Management Approach; Strategies for Measuring Knowledge Management; Develop a Knowledge Management Strategy; Evolve and Sustain Your Knowledge Management Program; The Executive Leader’s Role in Knowledge Management; Organizational Readiness for Knowledge Managers; Strategic Planning for Knowledge Management

Conference Sessions (Apr 19-20):

Breakout Sessions:

Communities & Collaboration:
The Building Blocks of Engaging Communities
Global Collaboration Drives Innovative Sparks
Is Collaboration Without Chaos Possible?
Assessing the Health of a Communities of Practice Program
When to Grow Your Communities of Practice Beyond Its Company Borders

Knowledge Management Strategy & User Engagement:
Changing Behaviors and Normalizing Knowledge Management Across Your Organization
Creating the User Experience Clients Want but Can’t Describe
Keeping Up with the Joneses
Applying a ‘For Colleagues, By Colleagues’ Strategy
Do’s and Don’t’s When Implementing a People-to-People Tool

Expertise & Knowledge Transfer:
Using Knowledge Mapping to Extract a Decade of Technical Expertise
Getting More Value Out of Content with Auto-classification
Building Learning and Continuous Improvement into Everyday Work
Developing a Corporate Wiki Using SharePoint
Experiments in Tacit Knowledge Transfer

Disruptive Knowledge Technologies:
Advanced Technologies and Knowledge Management: A Practitioner’s Panel
Anticipatory Knowledge Delivery
The Role of Bots and AI in the Knowledge Ecosystem
Mapping Your Expectations of the Future: The RIFF Model

General Session:

Live! with APQC Experts & Friends

Keynotes:
How to Future-Proof Knowledge Management
Developing and Capturing Deep Smarts
The Human Cloud: Increasing Community in the Face of the Digital Age

Think Tank Sessions:
Engaging Leadership and Getting Buy-In
Can Knowledge Management Roles be Advantageous to Career Growth?
Applying Emerging Technologies in Knowledge Management

Accelerated Knowledege Sessions:
We Don’t Dare Forget How to ‘Stick a Landing’
What Life Teaches Us About Knowledge Management

22nd APQC’s 2017 KM Conference, April 24 – 28, 2017, Houston, TX, USA

Conference Theme: Empowering Tomorrow’s Knowledge Worker
(Sponsored by Iknow, LLC)

Pre-conference Workshops (Apr 24-26):
Benchmarking Skills for Knowledge Management; Building a Business Case for Knowledge Management; Communities of Practice I: Align to Strategy and Plan Communities of Practice Approach; Communities of Practice II: Design, Launch, and Sustain Your Communities of Practice; ExperienceChange: A Year of Experience in One Day; Knowledge Management Strategy I: Creating a Call to Action and Developing a Knowledge Management Strategy; Knowledge Management Strategy II: Design and Implement Knowledge Management Capabilities and Evolve and Sustain Your Knowledge Management Strategy; Knowledge Management Master Class; Knowledge Mapping; Measuring the Impact of Knowledge Management; Process Essentials for Knowledge Management; Transferring Critical Knowledge

Conference Sessions (Apr 27-28):

Breakout Sessions:

Tracks: …

Presentations:
Leveraging Experts and Employees to Build, Grow & Sustain an Enterprise Wiki-Encyclopedia at Schneider Electric
Change Management Impact on the Success of Knowledge Management at Consolidated Contractors Co.
Analyzing the Knowledge Management Achievement Gap: Are We Getting the Most Out of Our Knowledge Management Programs?
Doing a Lot with a Little: Launching an International Knowledge Management Initiative with Limited Resources at the Peace Corps
Measuring the Results of and Forecasting Benefits from Knowledge Management at Access Sciences Corp.
Simplicity as Design Principle for a Knowledge Management Program at Bristow Group
Blogging to Deliver More Than Hits at MITRE
Making Collaboration and Knowledge-Sharing Work Without a Formal Knowledge Management Program at BAE Systems
Using Storytelling and Microlearning to Capture and Convey Knowledge at Nalco Water
Sharing Knowledge to Improve Project Management and Outcomes
The Revolution Starts Here: Using AI to Transform Knowledge Management at Accenture
Deep Work for Knowledge Management: How to Succeed in a Distracted World at Cal Newport
Global Environmental Facility Knowledge Days
How to Build a Knowledge Management Program in a Culture Uncomfortable with Sharing at Intel
Knowledge Managed: Reverse Engineering a Successful Knowledge Management Strategy at Shopify
Making It Sticky: 20+ Engagement Strategies That Actually Work at TechnipFMC
Strategies for Recording, Disseminating, and Reusing Knowledge in a Decentralized Company at Odebrecht
Next Generation Knowledge Management: The Role of Knowledge Architecture in Machine Learning and Artificial Intelligence Applications
Reimagine: Looking Beyond a Place to Store Content at Liberty Mutual
Fueling High Value Content Curation and Delivery (APQC and the 2016–2017 Knowledge Management Advanced Working Group)
A People-Focused Vision of Knowledge Management at Cisco

General Session:

Keynotes:
Knowledge Management in the Age of Digital Transformation
IBM’s Cognitive Revolution: The 4th Wave of Collaboration

Accelerated Knowledge Sessions:
ConocoPhillips Rides the Storm of Change in Knowledge Management
Fail Fest: Getting Comfortable with the Other “F Word” at World Vision International

21st APQC’s 2016 KM Conference, April 25 – 29, 2016, Houston, TX, USA

Conference Theme:
(Sponsored by Iknow, LLC)

Pre-conference Workshops (Apr 25-27):
Communities of Practice Fundamentals; Communities of Practice Advanced; ExperienceChange: A Year of Experience in One Day; ExperienceInnovation; Knowledge Management Influence Skills – The Soft Stuff is the Hard Stuff; Knowledge Management Strategy Fundamentals; Knowledge Management Strategy Advanced; Knowledge Mapping; Measuring the Impact of Knowledge Management

Conference Sessions (Apr 28-29):

Breakout Sessions:

Tracks: …

Presentations:
Design Thinking Applied to Findability for Operations at Williams
Using Agile Techniques to Enable the Flow of Knowledge at Rockwell Collins
Deriving Knowledge Insights through Machine Learning at Deloitte
How Keolis Uses Knowledge Management to Improve Commercial and Operational Efficiency
Information Overload: Disseminating the Right Information at the Right Time at Novartis
Leveraging SharePoint for Engaging and Cost Effective Knowledge Management Tools at Pfizer
Mentoring as a Catalyst for Knowledge Transfer and Network Building: Research from APQC
Increasing Your Influence to Deliver Results at IBM
Keep Calm and Ignore the Rules: A Path to Community Awesomeness at ADP
Knowledge Management as a Force for Transformative Organizational Change at Pact
Capturing and Applying Lessons Learned Within the Organization at Nexen
Finding People: Locating Expertise at Medtronic
World Bank KNOWbel Awards: Building a Knowledge-Driven Culture
Designing a Knowledge Management Program With Strong Adoption, Leadership Alignment and Metrics at Hewlett Packard Enterprise
Transforming Cognitive Interview Learnings into Global Competency Development at ExxonMobil
How AT&T Managed Knowledge Through the DirecTV and AT&T Merger
Innovative and Emerging Knowledge Management Technologies
Breaking Barriers and Influencing Behaviors: Steps Toward a Knowledge Sharing Culture
Knowledge Explosion: Multi-Generational Fueled at the Goodyear Tire & Rubber Company
Mapping Lessons Learned at NASA: Use of Knowledge Mapping to Enhance Learning and Create Value
Getting Technical Within Communities of Practice: How to Build a Technical Community of Practice at Caterpillar

General Session:

Keynotes:
Cognitive Computing: Carla O’Dell on the Next Disruptive Force in Knowledge Management
– Knowledge Management’s Best Practices: Trends and Trajectory
– Say Hello to Your New Digital Sidekick: Is Cognitive Computing Knowledge Management’s Next Big Thing?

Accelerated Knowledge Sessions:
Getting the Knowledge Management Message Right at Nalco Water
Using Knowledge Management to Accelerate Learning at FMC Technologies

1st APQC’s 2015 MENA KM Conference, November 18-19, 2015, Dubai, United Arab Emirates

Conference Theme: Managing Knowledge: A Timeless Asset in Challenging and Changing Times
(co-organizer: Projacs International)

APQC’s first Knowledge Management Conference in the Middle East and North Africa region. During the one day conference, participants will discover the strategies and best practices being used to harness the power of knowledge management within their organizations. Hear first-hand the approaches being used inside leading organizations around the world to forge new connections, enhance the flow of knowledge, and improve the feedback loops that enable continuous improvement.

Pre-conference Workshops (Nov 18):
Communities of Practice; Knowledge Management Strategy

Presentations:
Best Parctices in Knowledge management
NASA Knowledge Management: Effective Management of Mission Knowledge
The power of Knowledge Management in Oil and Gas
Augmenting Employee Engagement and Business Value Through Global Communities
How Microsoft’s Knowledge Collaboration Culture Drives Productivity and Innovation

Panel Discussions:
Lessons Learned in Managing Konwledge Across Borders

20th APQC’s 2015 KM Conference, April 27 – May 1, 2015, Houston, TX, USA

Conference Theme: Transforming the Knowledge-Driven Enterprise
(Sponsored by Coveo)

Pre-conference Workshops (Apr 27-29):
Communities of Practice; Knowledge Mapping; Design Thinker: Experience Innovation; Knowledge Management Strategy; Measuring the Impact of Knowledge Management; Knowledge Management Influence Skills

Conference Sessions (Apr 20-May 1):

Breakout Sessions:

Building Knowledge Management Programs and Toolkits:
Results and Success Stories of Knowledge Management at Ecopetrol
Taking Flight: Evolution of Knowledge Systems at Bristow Group
Lessons From the Trenches: Building a Knowledge Management Program From the Ground Up at Liberty Mutual Insurance
Designing and Implementing Knowledge Management for Boeing Flight Test at Boeing
Knowledge Management in Merck Manufacturing: Enabling World Class Supply

Fostering Communities and Social Collaboration:
The Tech Zone Phenomenon: Revolutionizing Knowledge Management for Enterprise Customer Support at Cisco Systems
Embrace and Cultivate Diversity for Empowered Communities at ConocoPhillips
Connecting People and Knowledge – A Two-Pronged Approach at MWH Global
Intersection of Content Delivery, Expertise Location, and Social Collaboration
The Role of Knowledge Management in Improving an Organization’s Performance at Wipro

Managing and Delivering Content:
How “Upskilling” Employees and Customers via Enterprise Search Drives the Bottom Line at Tokyo Electron America and Deltek
Taking Knowledge Management Mobile at Nalco, an Ecolab Company
Sensing Developments and Seizing Opportunities: Harnessing the Power of Semantic at Deloitte Services LP
Enabling Capture and Transfer Through Video on Demand and Ask an Expert Programs at Praxair
How NextEra Energy’s Operational Model System Improved Content Management at FPL Group

Transferring Knowledge and Expertise:
Using SME Network Maps to Identify and Share At-Risk Knowledge at AECOM
Developing Experts via Internal and External Knowledge Collaboration Programs at Fluor Corporation
I Don’t Know How I Know, I Just Know: Developing and Sharing Deep Expertise at Schlumberger
Improving Customer Project Margin Through Knowledge Transfer at Schneider Electric
Making Sense of Organizational Knowledge Assets Through Knowledge Mapping at PETRONAS

General Session:

Keynotes:
The Need for Speed: Learning and Knowledge Management
Don’t Be Surprised by the Future!
Knowledge Management: Lessons from History
Social Physics: How Good Ideas Spread – Lessons from a New Science

Collaborative Café (round-robin conversations):
Building Knowledge Management Programs and Toolkits
Fostering Communities and Social Collaboration
Managing and Delivering Content
Transferring Knowledge and Expertise

19th APQC’s 2014 KM Conference, April 7 – 11, 2014, Houston, TX, USA

Conference Theme: Improving Business Results Through Engagement & Collaboration
(Sponsored by Coveo)

Pre-conference Workshops (Apr 7-9):
Communities of Practice; Knowledge Management Strategy; Knowledge Mapping; Knowledge Elicitation; Measuring the Impact of Knowledge Management

Conference Sessions (Apr 10-11):

Breakout Sessions:

Access to Content & Experts:
Making Experts Diligently Discoverable at Deloitte
Don’t Wait for Content: Using a Targeted Knowledge Collection Approach at Ernst & Young
Curating Content: Engaging Wiki Users at Scale at Opower
Getting Taxonomy Right the First Time at Accenture
An “Out of the Box” Approach to Finding Colleagues at Pfizer

Engagement Through Social:
Leveraging the Long Tail of Collective Knowledge
Employing Social Tools for Sharing Across Boundaries & Generations at Anadarko Petroleum
Harnessing the Collective IQ & Fostering Innovation at Cisco Systems
Leveraging Consumer Social Media Best Practices for Business-Based Knowledge Management at Prophet
Unwritten Rules That Will Make or Break Your Knowledge Management Program at Bush Brothers & Company

Knowledge & Learning Approaches:
Using Communities of Practices for Targeted Collaboration at FMC Technologies
Augmenting Employee Engagement and Business Value Through Global Communities at Schneider Electric
Using Communities of Practices to Complete the Virtuous Cycle of Improvement at PETRONAS Carigali
Applying a Structured Process for Technical Talent Management at Lockheed Martin
Knowledge Continuity at Israel Aerospace Industries

Knowledge Management Strategies & Programs:
Repurposing Existing Processes for Creative Knowledge Management Approaches at Chevron
Knowledge Management at Microsoft Services: Strategy, Execution & Culture
A Practical Approach to Managing Knowledge at Merck
Driving Knowledge Management Through the Employee Survey at John Deere
Knowledge Management Lessons from 12 Years of War at U.S. Army

General Session:

Keynotes:
Growing Experts in Scientific, Technical, and Engineering Settings: The New Edge in Knowledge Management
NASA Knowledge Management: Effective Management of Mission Knowledge
Being Decisive
Knowledge Analytics and the Management of Analytical Knowledge

18th APQC’s 2013 KM Conference & Training, April 29 – May 3, 2013, Houston, TX, USA

Conference Theme: Using knowledge Management to Boost Creativity, Innovation, & Competitiveness

Pre-conference Workshops (Apr 29 – May 1):
Knowledge Management Strategy; Knowledge Elicitation: An Approach to Retain Valuable Knowledge; Communities of Practice: Knowledge Management’s Killer App; Measuring the Impact of Knowledge Management; Knowledge Mapping; Change Marketing: A Different Way to View Change

Conference Sessions (May 2-3):

Breakout Sessions:

Tracks: n.a. (4 Blocks)

Presentations:
Changing the Game: Driving Adoption Through Gamification at Accenture
Change Management Matters: Practical Tools to Strengthen Your Knowledge Management Initiative at Aspen Technology
Transferring Critical Knowledge to Maintain Competitiveness at Kraft Foods Group
Social Network Analysis Applied to Communities of Practice at Marathon Oil
Integrated Knowledge at Transpetro: Creating a Knowledge Management Program for a Petrobras Organizational Unit at Petrobras SA
Linking Knowledge Management Activities with Strategy and Enabling Project Prioritization Using Hoshin Kanri Concepts at Pfizer Global Supply
Best Practices in Socially-Enabling a Global Workforce at Unisys
Crowdsourcing Business Innovation with IdeaJam at Ernst & Young
Value Case Community of Practice – an ExxonMobil Example
I Have a Knowledge Management Tool, Now What: How to improve participation for EDP Renewables’s collaborative environment
Tapping into the Collective Mind with Jams, Visioning Sessions, and Wikithons at ConocoPhillips
Improving Findability at Deloitte Touche
Ramping the Knowledge Transfer at Nalco, an Ecolab Company
Applying the Perfect Mix of Process, Technology, and People Solutions at Northrop Grumman

General Session:

Knowledge Management Advanced Working Group (KM AWG )
Using Knowledge Management to Influence New Ideas and Open Innovation

Keynotes:
Reinventing Knowledge Management
What We Know and Don’t Know, and How Not to Forget It
The Power of Habit
Open Innovation and Knowledge Management

Side Events:
(informal) SIKM Leaders Community Dinner, May 2

17th APQC’s 2012 KM Conference & Training, April 23 – 27, 2012, Houston, TX, USA

Conference Theme: Beyond Knowledge Management: The Road to Knowledge-driven Excellence

Pre-conference Training (Apr 23-25):
Applying Process Management in Your Organization; Communities of Practice: Knowledge Management’s Killer App; Knowledge Elicitation: An Approach to Retain Valuable Knowledge; Knowledge Management Strategy; Knowledge Mapping; Measuring the Impact of Knowledge Management; Positioning Knowledge Management for the Future: An Advanced Practitioners Workshop; Process Frameworks and End-to-End Processes

Pre-conference Sessions (Apr 25):
Revitalizing U.S. Manufacturing with the Help of Knowledge Capture and Transfer (co-organizer: Association of Manufacturing Excellence)

Conference Sessions (Apr 26-27):

Breakout Sessions:

Tracks: n.a. (4 Blocks)

Best Practices from a Global MAKE Winner – Wipro Technologies
Combining Social Computing and Organizational Development Efforts into a Virtual Technical Network at Merck
Enabling the SPARK of Knowledge: A Sustainable Solution for Standard Processes and Related Knowledge at Chevron
Knowledge War: Using Knowledge Management to Gain Strategic Advantage in Defense Intelligence at Defense Intelligence Agency
Daily Applications in Knowledge Management (Aerospace)
Improving the Flow of Knowledge in Product Development at Toro
Improving the Thinking Side of Knowledge Management: A multi-year research project and examples from the U.S. Army Natick Soldier Research, Development and Engineering Center
Creating a Global Virtual Hallway Using Yammer at Deloitte
Driving K-based Change: A Hybrid of Western/Eastern Approaches at The World Bank
Knowledge Management at Ecopetrol: A Real Case of Implementation
The Merging of Knowledge Management Minds: How We Integrated Knowledge Management between Schlumberger and Smith International
Product Schools: Experience-based Knowledge Transfer That Drives Results at General Mills
Transforming the Boundaries of Collaboration Across Financial Regulatory Enterprises at Federal Reserve Bank of Cleveland
Unleashing Potential through the Power of Stories at ManpowerGroup

General Session:

Designing the Next Big Thing – A Knowledge Management App

Keynotes:
Knowledge Management and Beyond
PEAK: How Great Companies Get Their Mojo from Maslow
Participatory Problem Solving: How the Democratization of Technology Makes Us Smarter
The Road to Knowledge Driven Excellence is Paved with Conversation

Panel Discussions:
Revolutionizing Knowledge Management: Seamless Collaboration and Knowledge Analytics^SM

The Intersection of Knowledge Management, Content Management, Information Management and Records Management
“Just Getting Started in Knowledge Management?” Ask the Knowledge Management Experts
The State of New Media in Military and Government Settings (interactive session)
Open Space Sessions

Side Events:
SIKM Leaders Community Dinner, Apr 26

Knowledge Management Symposium, September 23, 2011, San Antonio, CA, USA

(The San Antonio Human Resource Management Association (SAHRMA) with CPS Energy, the San Antonio Association for Organizational Development (SAAOD), and APQC)

16th APQC’s 2011 KM Conference & Training, May 9 – 13, 2011, Houston, TX, USA

Conference Theme: (Learn how knowledge management is changing the way we do business)

Pre-conference Training and Workshops (May 9-11):
Knowledge Mapping; Measuring the Impact of Knowledge Management; Applying Benchmarking Skills in Your Organization; Building and Sustaining Communities of Practice; Knowledge Management Strategies and Tactics for Business Results; Knowledge Management in a Day; Benchmarking Community of Practice Working Session

Conference Sessions (May 12–13):

Breakout Sessions:

Alcoa World Alumina–Evolving Practices for Communities of Practice
A.T. Kearney–Driving Organizational Value Using Knowledge Management at an International Consultancy
El Paso Exploration & Production–You Have 30 Days to Launch a Knowledge Management Effort
U.S. Army TRADOC–Transforming the U.S. Army’s Learning Model to Better Engage the Learner
CEMEX–Creating a More Agile Organization by Enabling Collaboration with Social Networks
Rockwell Collins, Inc.–Shifting Individual Knowledge Management Practices to Communication, Education, and Coaching
Tata Chemicals Limited–A Journey of Knowledge Management: Insight to Intelligence to Innovation
U.S. Navy Carrier Team One–Using Best of Class Knowledge Management to Mentor High Potentials
APQC–Knowledge Management Maturity: A Panel Presentation and Discussion
Marathon Oil–Building Knowledge Connections in Upstream Oil and Gas
MWH–Measure Your Organization’s Knowledge Network and Identify Ways to Stretch Your Budget
Singapore Armed Forces–A Knowledge Organization Ready and Equipped to Meet Future Security Challenges
Deloitte Touche Tohmatsu Limited–Building Expertise in Knowledge Management
Fluor Corporation–The Future of Knowledge Management: A Vision for 2020
Pfizer –Demystifying Knowledge Mapping-An Approach to Understanding Community Knowledge
Shell Exploration & Production–Passing the Knowledge Baton

General Session:

Keynotes:
(7 Keynotes)
Two Big Ideas… And A Few Myths
How To Make Your Knowledge Management Program Really Matter
Driving Business Excellence with Knowledge Sharing
…

15th APQC’s 2010 KM Conference & Training, April 26 – 30, 2010, Houston, TX, USA

Conference Theme: Driving Business Performance: The New Face of Collaboration

Pre-conference Training (Apr 26-28):
Applying Benchmarking Skills in Your Organization; Building and Sustaining Communities of Practice; Complimentary Benchmarking Community of Practice Working Session; Knowledge Mapping; Measuring the Impact of Knowledge Management; Knowledge Management Strategies and Tactics for Business Results

Conference Sessions (Apr 29-30):

Breakout Sessions:

Improving Business Performance in the Global Enterprise—Successes, Failures, Lessons Learned – 3M
Cultivating a Culture of Collaboration and Knowledge Sharing – Accenture
The Lost Knowledge Management Measures: Cracking the Code
Putting Web 2.0 to Work for You: An APQC Case Study
Business Under Pressure—Knowledge Management Helps Companies Meet With Economic Challenges and Reorganization – Baker Hughes
Enabling Cisco’s Advanced Service Deliverables Through Knowledge – Cisco Systems
Relentlessly Obsess About Your Story – ConocoPhillips
Knowledge Management in R&D at Corning – Corning Incorporated
How ExxonMobil Teaches People to Think Like Experts – ExxonMobil
Lessons Learned in Developing Knowledge Retention and Transfer Systems at John Deere – John Deere
Integrating Knowledge Management into Change and Improvement – MetLife
Design Events—A Collaborative Approach to Product Design – Michelin Americas Research
Petrobras 2020—Knowledge Management Challenge: Support Business Sustainable Growth – Petrobras
Knowledge Management as Catalyst—Imploding Paradigms to Enable Knowledge Warriors – U.S. Army Training and Doctrine Command (TRADOC) and BAE Systems
Carrier Team One (CT1): Using Knowledge Management Increases Navy’s Bang for Taxpayers’ Buck – U.S. Navy

General Session:

Keynotes:
The New Face(book) of Collaboration
Thriving in the Era of the Empowered
Knowledge in Judgment
Knowledge Management for the Enterprise
The Search for Insights in an Avalanche of Information
Taking Knowledge Management from a Cost Center to a Value Center

14th APQC’s 2009 KM Conference & Training, May 11 – 15, 2009, Houston, TX, USA

Conference Theme: The Knowledge Transfer Revolution: New Paradigms, New Payoffs

Pre-conference Training (May 11-13):
Enterprise and Web 2.0 Tools for Knowledge Management Workshop; Knowledge Mapping Workshop; Building and Sustaining Communities of Practice; Applying Benchmarking Skills in Your Organization; Knowledge Management : Strategies and Tactics for Business Results; Measuring the Impact of Knowledge Management

Conference Sessions (May 14-15):

Breakout Sessions:

Creating the Ah-ha Moment: Engaging Leadership to Drive Cultural Change at PricewaterhouseCoopers (PwC)
Transferring Knowledge and Wisdom Across Generations at the Natick Soldier Research and Development Engineering Center (U.S. Army)
To the Moon and Beyond: Capturing 50 Years of Human Spaceflight Knowledge at NASA
…

General Session:

Keynotes:
(6 Keynotes)
Knowledge Transfer Revolution
The Future of Business
Taking Knowledge Management to the Strategic Level: Opening Up the Strategic Knowledge Management (SKM) Option
Leading in a Connected World
…

13th APQC’s 2008 KM Conference & Training, April 28 – May 2, 2008, Chicago, IL, USA

Conference Theme: The New Edge in Knowledge Management
(Sponsored by Sigma Flow and InQuira)

Pre-conference Training (Apr 28-30):
Applying Benchmarking Skills; Building and Sustaining Communities of Practice; Knowledge Management: Strategies and Tactics for Business Results; Knowledge Mapping; Measuring the Impact of Knowledge Management

Conference Sessions (May 1-2):

Breakout Sessions:

Learning and Knowledge Meets Web 2.0 at IBM
Making It Happen: Knowledge Management at the Working Level (and Up) at U.S. Department of State
RELAY Structured Mentoring/Knowledge Transfer Process at Baker Hughes
Using the Baldrige Framework to Understand Your Knowledge Management Needs at University of Texas M. D. Anderson Cancer Center
Driving Process Enhancement Through Knowledge Management at Ernst & Young
Integrating Knowledge Management into Business Strategy at MetLife
Knowledge Transfer: What’s Tired and Typical, What’s Wired and New, What’s Superwired and Next? at Lockheed Martin Aeronautics
Three ‘Ba’ Based Japanese Knowledge Management Approaches: How Successful Japanese Knowledge Management Companies Share Context to Create Their Unique Value
Multi-Generational Knowledge Sharing at NASA: Courses, Wikis, Gaming, and Virtual Words — Oh My!
Initiating Communities of Practice: A Case Study of Contagious Enthusiasm at Wyeth Biotech
A New Way to Work
The Effectiveness of Communities of Practice; From Anecdotes to Evidence at State Farm Insurance
Driving Business Excellence with Formal Global Networks at ConocoPhillips
Developing a Shadow Organization to ‘Make the Market’ for Knowledge at Vodafone
How Do You Measure the Value of Knowledge Management? Accenture’s Story

General Session:

Launch of the KM Edge Web site

Keynotes:
The New Edge in Knowledge Management
The Future of Knowledge
From OJT to DVD: Knowledge Management and the Emerging Generations
Unlocking Cool
The Secret Language of Leadership: How Leaders Inspire Action through Narrative

Panel Discussions:
Knowledge Management Maturity Model

12th APQC’s 2007 KM Conference & Training, May 7 – May 11, 2007, Houston, TX, USA

Conference Theme: Knowledge Management and Innovation

Pre-conference Training (May 7-9):
…; Knowledge Management: Strategies and Tactics for Business Results;… Measuring the Impact of Knowledge Management

Conference Sessions (May 10-11):

Breakout Sessions:
Communities: Hotbeds of Innovation at IBM
…

11th APQC’s 2006 KM Conference, May 1 – 5, 2006, Las Vegas, NV, USA

Conference Theme: Knowledge Management in a Global Economy

Pre-conference Training (May 1-3):
…

Conference Sessions (May 4-5):
…

10th APQC’s 2005 KM Conference, May 2 – 6, 2005, St. Louis, MO, USA

Conference Theme: The Expanding Presence of Knowledge Management

Pre-conference Training (May 2-4):
…

Conference Sessions (May 5-6):
…

9th APQC’s 2004 KM Conference, May 3 – 7, 2004, Grapevine, TX, USA

Conference Theme: Getting Results from Knowledge Management: Real-world Best Practices

Pre-conference Training (May 3-5):
Applying Benchmarking Skills in Your Organization; Building and Sustaining Communities of Practice; Knowledge Management Strategies and Tactics for Business Results; Knowledge Mapping; Managing Content and Knowledge; Measuring the Impact of Knowledge Management; Process Mapping

Conference Sessions (May 5-7):

Breakout Sessions:
Leveraging Social Networks to Foster Communities of Practice
Knowledge Management in Support of Global Business at ChevronTexaco
Knowledge Leadership at State: Lessons Out of the Starting Gate
Strategies for Getting at What Your Organization REALLY Knows
The Growth of a Grassroots Knowledge Management Effort into an Enterprise Knowledge Management Effort
Increasing the Productivity of Facilitated Lessons Learned Workshops
Leveraging Knowledge for Competitive Advantage
Surviving in a Sea of Gray
Five Years of Locating Experts
Knowledge Management as the Engine of Business Process Improvement
Real Knowledge Integration in Mergers and Acquisitions
Best Practices in Virtual Collaboration
Culture Insight—The Key to Knowledge Management Success
The Three Phases of Knowledge Management at Arup
Building a Highly Skilled Work Force By Using a Knowledge Management Approach
Expertise Locator Systems: Finding the Answers
What’s Next for Knowledge Management? Evolution and Revolution
What’s My Bottom Line? An Executive’s Lament To Knowledge Management Advocates
Using Knowledge Management to Improve Business Performance
PricewaterhouseCoopers’ Next Generation Knowledge Management Program

General Session:

Keynotes:
Measuring the Impact of Knowledge Management
Building a Winning Team
Managing Personal Information and Knowledge
Why Knowledge management Hasen’t Been Working – And How to Change That
Designing Knowledge-based Conversations

Panel Discussions:
Knowledge Management goes to Mars

Knowledge Fair

Sharing Best Practices in Knowledge Management – A Symposium

– October 8, 2003, Houston, TX, USA
– October 1, 2003, Phoenix, AZ, USA
– September 24, 2003, Washington, D.C., USA
– September 17, 2003, Minneapolis, MN, USA

Introductions and Stage Setting
Achieving Results Through the Use of Knowledge Management Best Practices and Lessons Learned
The Business Case for Sharing Knowledge
Tactical Tools: Knowledge Mapping
Designing a Knowledge Management Approach

8th APQC’s 2003 KM Conference, April 28 – May 2, 2003, Huston, TX, USA

Conference Theme: Knowledge Management in Action: Real-World Best Practices

Pre-conference Training (Apr 28-30):
KM 101: A Knowledge Management Overview; Building and Sustaining Communities of Practice; Applying Benchmarking Skills in Your Organization; The Quest for Performance Excellence; Knowledge Management Strategies and Tactics for Business Results; Process Mapping; Knowledge Mapping; Establishing Performance Measures; Managing Content and Knowledge

Conference Sessions (May 1-2):

Breakout Sessions:
The Make or Break Factors for Knowledge Management in a Knowledge-Intensive Pharmaceutical Company
Coloring Knowledge at GE
Using a Global Platform to Manage Content and Knowledge
Effective Integration of Knowledge Management Into Business
Knowledge Management Value Measurement—An Example Approach
The Raytheon Cut at Knowledge Management: Lessons Learned from the Front
CH2M HILL Knowledge Management: Turning Strategy into Action
Halliburton Sees Value of Communities
Using Effective Approaches to Engage an Organization in Knowledge Management Initiatives
The Role of Communities in a Post-Merger Environment
Replicating Six Sigma Success with Knowledge Networks
The Paradox—or—What High-Tech Companies Could Learn from Low-Tech Companies About Knowledge Management
Taxonomies and Metadata—The Process

General Session:

Keynotes:
Keeping Knowledge Management Relevant and Meaningful
Organizational Citizenship and the Democracy of Knowledge
The Power of Leadership in Knowledge Management: The World Bank Story
How Halliburton Gets Value from Knowledge Management … And Proves It

Panel Discussions:
Who Ya Gonna Call?”—Locating Experts

Facilitated Practitioner Sessions:
Mergers and Acquisitions: Retaining and Leveraging Knowledge
Making Virtual Communities Thrive
Knowledge Management and Innovation
Information Overload Management

Knowledge Fair

Sharing Best Practices in Knowledge Management – A Symposium, February 26, 2003, Thompson University, New York City, USA

Achieving Results Through the Use of Knowledge Management Best Practices and Lessons Learned
The Business Case for Sharing Knowledge
Tactical Tools: Knowledge Mapping
Case Study: Marsh – a network of knowledge managers to access critical business knowledge in a risk and insurance services firm
Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Work Force
Knowledge-Enabled Innovation

Share Best Practices in Knowledge Management: An Oil & Gas Symposium, October 23, 2002, APQC, Huston, TX, USA

Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Work Force
Where Are You Now? APQC’s Road Map to Knowledge Management Results: Stages of Implementation™
Finding the Value Proposition: What is Your Business Rationale for Sharing Knowledge?
Knowledge Mapping
Case Study: BP’s Global “Knowledge Community” – efforts to energize the sharing of know-how

Share Best Practices in Knowledge Management: A Government Symposium, October 4, 2002, World Bank, Washington, DC, USA

Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Work Force
Where Are You Now? APQC’s Road Map to Knowledge Management Results: Stages of Implementation™
Finding the Value Proposition: What is Your Business Rationale for Sharing Knowledge?
Knowledge Mapping
Case Study: The Army Medical Division’s (AMEDD’s) Deputy Commanders of Administration (DCAs)

7th APQC’s 2002 KM Conference, April 29 – May 3, 2002, Washington, DC, USA

Conference Theme: Navigating the Future of Knowledge Management

Pre-conference Training (Apr 29-May 1):
Knowledge Management: Strategies and Tactics for Business Results; Building and Sustaining Communities of Practice (CoPs); Applying Benchmarking Skills in Your Organization; Establishing Performance Measures; Knowledge Mapping; Managing Content and Knowledge

Conference Sessions (May 2-3):

Breakout Sessions:

Knowledge Management Strategies:
IM KNected: Delivering Value by Sharing Our Knowledge
Developing and Implementing a Knowledge and Knowledge Management Strategy While Avoiding Common Pitfalls
A Case Study of a Customer Service
Best Buy Corporation’s Strategy for Expanding Knowledge Management
Creating the Knowledge Management Business Case and Securing Sponsorship

Knowledge Management Tools and Approaches:
Good Communities of Practices/Bad Communities of Practices
Connecting Engineering Professionals Around the World
Enterprise Information Management
Managing Content and Knowledge: Experience and Results from the 2001 APQC Study
Using Knowledge Management to Improve Disaster Response
Effective Knowledge-Sharing Intranets

Knowledge Management Measurement:
Taking the Measure of Know-How
Knowledge Management Scorecard
Knowledge-Sharing Leadership: What Works and Doesn’t Work
Articulating Success in Knowledge Management Efforts

Retaining Valuable Knowledge:
Knowledge Management Activities at NASA Goddard Space Flight Center
Leveraging Knowledge Across Projects in a Global Organization
Capturing Tacit Knowledge: World Bank’sExperience with De-briefing
Retaining Valuable Knowledge: Proactive Strategies to Deal with a Shifting Work Force
Changing a Large Aerospace Company -Lessons from the Front

General Session:

Keynotes:
5 keynote speakers

Panel Discussions:
The National Crisis: The Role of Knowledge Management

Side Events:
KIMPS Meeting

6th APQC’s 2001 KM Conference, September 10 – 14, 2001, Huston, TX, USA

Conference Theme: Next-Generation Knowledge Management: Enabling Business Processes
(Co-sponsored by Knowledge Management Review)

Post-conference Training (Sep 12-14):
Building and Sustaining Effective Communities of Practice; KM 101: A Knowledge Management Overview; Knowledge Management: Strategies and Tactics for Business Results

Conference Sessions (Sep 10-11):

Breakout Sessions:

Knowledge Management Strategies:
Connecting the Dots with Knowledge Brokering
Developing an Integrated Enterprisewide Knowledge Architecture
Crafting a Marketing Plan: Your Communications Strategy
Strategic Management of the Knowledge Enterprise
K Revolution: In Quest of Knowledge Dynamics-How Japan’s Leading Knowledge Management Companies Learn in the Knowledge Community

Knowledge Management Tools and Approaches:
A Road Map for Building and Sustaining Communities
Knowledge Management in Defense: Information Superiority
New Ways of Working in Shell
InTouch: Delivering Results Through People-Focused Knowledge Management
Navigating the Knowledge Management Dimension

Knowledge Management Measurement:
Show Me the Money: A Practical Framework for Knowledge Management Metrics
How to Measure the Value of Knowledge Management
Community HealthChecks-Measuring Maturity
Ford Measures Up
Assessing the Impact of Knowledge Management in an R&D Environment-Qualitative and Quantitative Measures

Knowledge Management and Business Processes:
Integrating Knowledge Management and Lean Sigma in the Pharmaceutical Industry
Fresh Off the Press: Results from APQC’s Managing Content and Knowledge Study
E&P; Life Cycle B2B, How Knowledge Management Enables e-Transformation
Communities of Practices at Best Buy: Expanding Through the Enterprise
Deploying Knowledge Management into a Process Enterprise Framework

General Session:

Keynotes:
Knowledge Management: What’s Now and What’s Next?
Knowledge and Corporate Culture; The Curious Success of Knowledge Management
The Role of Intellectual Capital in Economic Success
Why Knowledge Management is Critical to a Knowledge-Intensive Company
Synthesizing Capability: The Key to Create a New Reality

Panel Discussions:
Strategic Issues in Knowledge Management (Keynote Panel)

5th APQC’s 2000 KM Conference, December 4 – 8, 2000, Las Vegas, NV, USA

Conference Theme: Taking Knowledge and Best Practices to the Bottom Line

Pre-conference Training (Dec 4-6):
…

Conference Sessions (Dec 7-8)
….

Knowledge Management Symposium: Applications for Government & Non-Profit Organizations, October 2-3, 2000, World Bank, Washington, D.C., USA

General Session Keynotes:
2 Keynotes TBD
Where is Knowledge Management Heading?
Storytelling: The Business Case for Paying Homage to the God of Orality

General Session:
Enlisting Management Support for Knowledge Management
Knowledge Sharing in Education

Breakout Sessions:
Getting a Quick Start in Knowledge Management
Communities of Practice
Topic TBD
Identifying Best Practices
AIA Knowledge Center: A Design Process
You Gotta Make a Match; Where the Rubber Hits the Road
A Case Study of the HFMA Knowledge Network

4th APQC’s 2000 KM Conference, 22 – 26 May, 2000, San Antonio, TX, USA

Conference Theme: Showcasing Successful Knowledge Management Implementation

Pre-conference Training (May 22-24):
…

Conference Sessions (May 25-26):
APQC’s Road Map to Knowledge Management Results: Stages of Implementation
Capitalizing on Customer Knowledge
Chevron Experience with Corporate Portals
Communities of Practice: A Framework for Delivering Value with Knowledge Management
Competitive Intelligence and Knowledge Management Convergence at Shell Services International, Inc
Corporate Knowledge Management: The Organization for Knowledge Management and Business Transformation in a Large Enterprise
Corporate Portal Taxonomy: A Key Driver for Successful Knowledge Management Implementation
Creating a Culture of Community: Making Sticky Knowledge Leaky
Developing Global Communities of Practice
Embedding Knowledge Management into Everyday Life
Finding and Transferring Internal Best Practices and Knowledge
Getting a Quick Start in Knowledge Management
Knowledge Mapping Quick Start
Knowledge Sharing
Leveraging Learning for Nortel Networks’ Time to Market Initiative
Making New Mistakes
Managing Customer Knowledge: New Demands Need New Approaches
Successful Knowledge Management Practices Are Comprehensive
Using Indigenous Knowledge to Adapt Global Best Practices to Local Conditions: The World Bank Experience
Where the Rubber Hits the Road Customer-Facing Knowledge Exchange at the Federal Highway Administration
You Gotta Make a Match

3rd APQC Knowledge Management Symposium (APQC Annual Conference), October 19 – 23, 1998, Williamsburg, VA, USA

Conference Theme: Knowledge Management: Lessons from The Leading Edge

Pre-conference Education and Training (Oct 19-21):
…

Conference Sessions (Oct 22-23):

Focus Areas:
Knowledge management strategies and projects
Knowledge management for strategic planners
Transfer of best practices and internal benchmarking
Customer-focused knowledge management
Networks and communities of practice
Using information services to support knowledge management
Knowledge management in government
Knowledge Management Assessment Tool (KMAT) exercise
Chief Knowledge Officer (CKO) panel
…

APQC’s 1996 Annual Conference, October 21 – 25, 1996, San Diego, CA, USA

Conference Theme: Knowledge Management and the Transfer of Best Practices

Pre-conference Training and Workshops (Oct 21-23):
Training: Transformation in the Workplace: the Power of the Individual;
Applying Benchmarking Skills in Your Organization; Process Mapping; Knowledge Management for Competitive Advantage; Internal Benchmarking and the Transfer of Best Practices
Workshops: Designing and Conducting a Successful Survey; Contact & Screening: Turn “No” Into “Yes”!; How to Prepare, Conduct, and Summarize a Site Visit; Benchmarking on the Internet

Conference Sessions (Oct 24-25):

Breakout Sessions:
Making Knowledge Management Happen
Feedback: Not Just Another Noise
Building Organizational Capabilities to Take Information to Insight
Knowledge and Values, a Foundation for Collaborative Teaming
Pulling it All Together
Chevron and Pacific Enterprises Discuss Their Knowledge Management IT Solutions
Visualizing, Measuring, and Managing for Value, Intellectual Assets
Moving Your Organization Toward Knowledge Management Practices…How to Start
One Team, One Mission
Customer Knowledge
Knowledge Sharing at Texas Instruments
The Scandia Navigator
Two Knowledge Management Case Studies at Philip Morris
European Knowledge Management Initiatives

General Sessions:
Best Practices are Everywhere
Turning Knowledge Into Value
Best Practice Transfer: The Hard Skills and the Very Hard Skills
Knowledge Junkyards and Knowledge Gardens: Thinking Through Knowledge Management Technologies
Knowledge Management Enablers

Panel Discussions:
Solutions for Information Technology and Knowledge Management

Special Events (Oct 23):
Common Interest Group (CIG) Forum
– Creating Knowledge Through the New Product Development Process
– Corporate Performance Measures
Information Technology & Knowledge Management Consortium Session
Aerospace & Defense Industry Forum

Knowledge Imperative Symposium 1995, September 11 – 13, 1995, Huston TX, USA

Conference Theme: Using Knowledge to Compete
(Co-sponsored by Arthur Andersen)

Perspectives on Knowledge management and Learning
Doing Battle in the knowledge Revolution
The Knowledge Management Model
Waking the Sleeping Giant: Tapping into Your Organization’s Knowledge
…
The Knowledge Management Assessment Tool (KMAT) Prototype
Managing Knowledge in a Decentralized Learning Environment: The Chevron Way
The Learning-Knowledge-Value Spiral and Tracking the Velocity of Knowledge to Value
Building Knowledge Infrastructure: Creating Change Capabilities
…