Abstract: As a knowledge manager, I often struggle to convey the importance of my role to those outside of the KM community. For most, you can be a content writer or a technical writer, but if you explain that you manage all this knowledge and make it accessible to everyone in the organization, they
Blog Articles
Blog articles relevant to Knowledge Management education and the Knowledge Management career profile
Librarian vs. Knowledge Manager!
Abstract: Are you curious about the contrasting roles of librarians and knowledge managers? You’re certainly not the only one! Despite sharing a focus on information management, these professions have unique responsibilities and duties. This article aims to delve into the distinctions between librarians and knowledge managers, providing insights to help you determine which career
Knowledge Management Team Roles in Customer Service
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
ChatGPT, what makes a good Knowledge Manager?
Abstract: I’ve been experimenting with ChatGPT (an artificial intelligence chatbot developed by OpenAI). The following is the result of my question in the title of this post, namely “What makes a good knowledge manager?”. I thought it was a pretty good response, though I would have liked to have seen some mention of innovation.
Knowledge Management training for all employees
Abstract: Employees are exposed to all kinds of training, be that related to soft skills or those related to technical skills. However one of the training that they should undergo and which most companies ignore is knowledge management training. Let us check why employees should undergo knowledge management training. The essence of