Abstract: In the last years,Knowledge Management(KM)studies have focused on the foundations of this “new managerial discipline”. Today, there is an increasing need to transform the theoretical speculations into managerial tools, and to find solutions to practical questions concerning daily KM activity. A key issue that still requires investigation regards the management of human resources
Journal Articles
Journal, magazine, and newsletter articles relevant to Knowledge Management education and the Knowledge Management career profile
Customer Knowledge Management Competencies
Abstract: The purpose of this research is to understand the way a CRM project implementation may contribute to the success of the project. The approach of Knowledge Management Strategic Alignment was used as a theoretical framework and a case study was realised for this end. The case study allowed exploring the role of customer
Knowledge management governance to drive strategy
Abstract: This paper investigates how Knowledge management (KM) governance drives the effective implementation of KM strategy in organizations. To this end, we analysed the survey evidence from 218 organizations from the perspective of KM governance, selection of techniques in the development and implementation of knowledge strategy and its alignment with business strategy. Based on
Grundsätze des Masters Informations- und Wissensmanagement der FH Hannover
Zusammenfassung: Immer mehr Unternehmen und Organisationen erkennen den Wert von Information und Wissen für ihren Unternehmenserfolg. Um Informations- und Wissensmanagement zu nutzen, implementieren sie entsprechende Funktionen bzw. Einzelaspekte in den Unternehmensablauf. Dadurch verändern sich die Aufgaben von Mitarbeitern, die häufig ohne zusätzliche Qualifikation in die Rolle von Informations- und Wissensmanagern hineinwachsen.
Benefits gained by firms when driven by the Knowledge Manager
Abstract: This paper investigates the benefits gained by firms when driven by the Knowledge Manager (KM). In particular, several research hypotheses investigate the influence of roles and tasks carried out by the KM on firm success and economic performance. The recent literature misses any empirical study testing whether they are confirmed in practice. The