Abstract: Everyone wants engagement, but few know how to define it, which makes it challenging to pursue, measure, prompt, and reward. At KMWorld 2019, Elisabeth Brackman, associate manager, knowledge & training, Accenture Federal Services, reviewed what KM champions are, why you need them, how to identify and develop them, their role in KM efforts,
Abstract: CONSISTENT MESSAGES ABOUT VALUE AND KNOWLEDGE FACILITATION AT CILIP’S 2015 CONFERENCE John Riddell and I attended Day 1 of CILIP’s 2015 conference in Liverpool to lead a master class on how to add value to your organisation as a ‘knowledge facilitator’. It turned out that not only was the concept of value
Abstract: Knowledge translation encompasses all of the activities that aim to close the gap between research and implementation. What knowledge, skills and attitudes (ie., competencies) are required to do knowledge translation? What do researchers need to know? How about those who are using evidence in their practice? As
Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.
Abstract: There are many factors that can affect the success of individual organizations and whole industries. There are widespread economic booms and busts, global trade issues, competitive situations, changes in consumer confidence levels—the list goes on. But there are steps that all knowledge management experts can take to better position themselves and their organizations