eGain Solve*
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eGain Solve, formerly eGain Experience 360, eGain Digital+AI Day, eGain World, and the eGain Customer Summit / User Conference, is an annual conference organized by the eGain Corporation. It aims to to gather, brainstorm, solve and get ideas for your generative AI, customer engagement, and knowledge management initiatives.
“eGain Solve” is the name of the customer engagement software suite developed by eGain. In the past the conference was irregularly held twice a year in North America (USA) and Europe (UK).
Conference History
eGain Solve 24, October 29-30, 2024, Chicago, IL, USA
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Post-conference Training Day: (Oct 30)
Gen AI at Your Service Masterclass
Knowledge Author Best Practices
Knowledge Manager Best Practices
Presentations:
AI and Knowledge Management Trends (Analytical Perspective)
Trusted Knowledge: The Foundational Imperative for Customer Service in the Gen AI Era (Keynote)
The Road to 75: From Contact Centers to Knowledge Hubs
The eGain Knowledge Method Behind the Value Marvel
How to Use Gen AI at Scale in Your Knowledge Hub: Use Cases and Pitfalls
Bringing Policies and Procedures to Life with AI
Breakout Sessions:
Knowledge Innovation in 30-Days: Yes, You Can!
Connected Experiences Made Easy with BYOx
Knowledge Personalization Made Easy
AI Guided Process Idea Book
Chatbots Everywhere (CANCELLED)
Knowledge Analytics Made Easy (CANCELLED)
Customer Success Stories:
Specialized Bicycle Components
Amazon One Medical
Cathay Pacific
Rogue Credit Union
RPM Living
Demo Lounge
eGain Solve 23, September 25, 2023, London, United Kingdom
How can you increase your odds of success in Customer Enagagement?
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Post-conference Training:
Generative AI at Your Service Masterclass
Presentations:
From Transformers to Transformation (Keynote)
Breakout Sessions:
Chatbots Everywhere: Q&A with boohoo
Modern Knowledge Management for the Contact Center
Knowledge Analytics Made Easy
How We Hub
Knowledge Personalisation Made Easy
Connected Experiences Made Easy with BYOx
AI Guided Process Recipes
Connected Experience
Customer Success Stories:
Tryg – Digital CX, Knowledge Management, and AI at Tryg with eGain
ALD Automotive – Our Knowledge Journey
First Central – Redefining Customer Experience and Operational Performance with AI and Knowledge
RSA – Digital CX Transformation at RSA with eGain
British Telecom – EE and Omnichannel Knowledge with eGain
Customer-Partner Success Stories:
Knowledge Management Solution @ Cathay Pacific (Deloitte)
Solutions Showcase:
From Solve to Guide and Coach: The Next Frontier of Knowledge + AI
Demo Lounge
eGain Solve 22, October 11-12, 2022, Las Vegas, NV, USA
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Post-conference Training:
Chatbot Factory: A workshop to create your own chatbot app in 1 hour
Presentstions:
Customer Obsession: The What, the Why, and the How (Analyst View)
The Future of Contact Centers: Super Agents, A Knowledge Hub, and AI Automation (Keynote)
7 Habits of Successful Knowledge Management
Knowledge Hub: Interesting Use Cases
Birds-of-a-Feather Sessions’ Tracks:
Conversation Hub
Knowledge Hub
Analytics Hub
Innovation Showcases:
L.L. Bean, Liberty Mutual, Deloitte, Navy Federal, alight, TECO, a-dec, WEX, NCAA
Demo Lounge
eGain Experience 360, October 15, 2019, Chicago, IL, USA
AX + BX + CX = DX™
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Post-conference Training:
Chatbot Factory: A workshop to create your own chatbot app in 2 hour
Desktop Workshop: Experience what the advisor desktop can do for your customer and agent experience
Presentations:
Contact Center 2025 (Analyst View)
Easy Experiences, Invisible Technology (Keynote)
AI to Boost the Topline in Financial Services
Run, Change, Transform Experiences
Breakout Sessions: Designing and Delivering Easy
Think Adoption
Advisor Desktop
Messaging
Analytics
Knowledge
Chatbots
Client Innovation Showcases:
Comcast
Lands’ End
Northern Trust
Innovation Showcase
Product Conversations
Demo Lounge
…
eGain Customer Summit 2006, November 6-7, 2006, San Diego, CA, USA
Service 2.0
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Conference program n.a.
eGain Customer Summit 2005, September 12-13, 2005, Las Vegas, NV, USA
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Presentations:
Customer Interaction Hubs: Key to Customer Intimacy (Keynote)
Benefits of upgrading to 7.6
Packaged solutions from eGain Professional Services
eGain best practice assessment study: What and why?
Business track:
Customer experience management
Multichannel interaction management
Process automation
dvanced knowledge management
Advanced web collaboration
Operations management
ustomer Experience Management
Technical track:
Unified Agent console
Workflows configurations and examples
Knowledge and content authoring
Monitors, reports, searches
Data adaptor configurations and examples
Self-service interface design
Unified Agent Console
Customer Innovation Showcases:
Charles Schwab
Thomson Education
General Electric
Manager Panel:
Hot priorities and issues in contact centers and customer service operations and what’s being done about them
Demos:
eGain-powered Customer Interaction Hub in Action
1 on 1 meetings with eGain staff
eGain (North America) User Conference 2004, October 4-5, 2004, Las Vegas, NV, USA
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Conference program n.a.
eGain (North America) User Conference 2003, May 5-6, 2003, Las Vegas, NV, USA
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Conference program …
…?