- 2023 dates: Sydney, 26 July | Brisbane, 2 July | Melbourne, 1 August | Adelaide, 3 August | Perth, 8 August
Livepro Customer Experience Knowledge Management Forums (Livepro Forums)*
customer service
livepro
The livepro (Livepro and livepro Australia), formerly livepro Australia and livepro, a registered trademark of Web Systems Integration (founded by IMC Communications), offers the following Knowledge Management education and training
Knowledge Management Team Roles in Customer Service
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Knowledge Manager for Customer Service Success
Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.
Records & Information Management East Africa (RIMEA)*
Records & Information Management East Africa (RIMEA)1) offers the following Knowledge Management education and training