The Knowledge Management Education Hub

Conferences

• Chief Learning Officer Exchange (CLO Exchange)*¹⁾
• Corporate Learning Week (CLW or CL Week)*²⁾

Events

Customer Management Practice (CMP) > Customer Contact Week Digital (CCW Digital)

• Nov 2024: Knowledge Management & Agent Assist (online)
  Analyst Chat: An Introduction to Knowledge Management in 2024
  Knowledge Management is the Key to Unlocking an AI-First Customer Service Strategy
  Panel Discussion: The Essentials of a Knowledge Management Strategy
  Simplifying the Complex: Leveraging Generative AI to Enhance Patient Experiences
  Analyst Recap: The State of Knowledge Management in 2024

Conferences

• Chief Learning Officer Exchange (CLO Exchange)*¹⁾
• Corporate University Week (CU Week)**²⁾
• Launching & Managing a Corporate University Congress/Conference**

Conferences

• Chief Learning Officer Exchange (CLO Exchange)*¹⁾

Conferences

• Information Management for the Public Sector**
  • …
  • Information Management for the Public Sector, April 26 – 27, 2006, Ottawa, ON
    Conference Theme: Achieving Superior Knowledge Sharing and Effective Decision Making Through Improved Record Management and Information Management Strategies
    Conference Tracks:
    Electronic Documents & Records Management
    Information Management Strategy

    KMedu relevant: The Evolving Role of the Information Manager

  • …

Conferences

• Knowledge Management for Service & Support**
  Knowledge Management for Service and Support, a two day conference with a pre-conference workshop day, will address how to accelerate the time from an employee’s initial hire to full productivity. Learn from expert practitioners how to improve internal processes by successfully implementing a knowledge management strategy. Understand how Knowledge management can help increase employee efficiency and bolster customer satisfaction.
  • Knowledge Management for Service and Support, August 17-19, 2009, Boston, MA
    Transforming Customer and Product Support Data Into Revenue
    (organized by the Shared Services & Outsourcing Network (SSON); Service Management IQ Division)
    Pre-Conference Workshops:
    Knowledge Management – The Missing Link; Turning Knowledge Management into a Profit Center- How Bombardier Turned to Case Based Reasoning to Create Value for a Maintenance Organization; Developing New Training Methods to Improve Service Performance and Profitability

    Keynotes:
    Dominant Service Design for Knowledge Management’s Transformation

    Presentations:
    Optimizing Knowledge Tools & Processes: Merging Two Cultures to Create a Unified Customer Loyalty Strategy; Driving Incremental Revenue in Today’s Economy; Building in the Flexibility to Transform Your Service Organization from Reactive to Proactive; Creating an Employee Facing Knowledge Base: Moving From Call Deflection to Decreased Resolution Time; Keep it Simple: Leveraging Knowledge, Metrics, Communications and Focus to Optimize Results; Optimizing Knowledge Management Processes and Skill Development; Optimizing Support Operations Through Advancements in Enterprise Social Networking and Web 2.0 Applications; Utilizing the Web to Connect Your Customers to Institutional Knowledge; Implementing Knowledge Management Systems: a Business Case for Success; Tele-Immersion Project: Next-Level Training Initiatives in Complex Technical Environments; Effectively Analyzing Performance Metrics and Managing for Profit; Knowledge Transfer: Developing User Accessibility Across the Board; Improving Global Knowledge Sharing Through Implementing Remote Service; echnologies and Best Practice Networks

    Panel Sessions:
    Identifying Your Defining Metrics That Accommodate Customer Expectations; Optimizing Data Capture and Analysis to Enhance Product Support and Service Intelligence; Utilizing Web-Based Services to Increase Customer Satisfaction While Decreasing Costs; Self-Service -Translating Institutional Knowledge Into the Customer Experience

    Knowledge Management Roundtable Discussions:
    Table 1: Linking Product Knowledge And Customer Satisfaction To Profitability; Table 2: Customizing The Functionality Of Your Knowledge Management System; Table 3: Reeducating Your People On The Basic Principals Of Workforce Collaboration: Tying In Sales And Service; Table 4: Developing A Contingency Plan To Manage Headcount In Today’s Economy

  • Knowledge Management for Service and Support, 18 – 20 August, 2008, San Francisco, CA
    Conference Theme: Leveraging People, Processes, & Technology to Raise Customer Satisfaction, Achieve Greater Efficiencies, and Increase Productivity
    (organized by the Management IQ Division)

Conferences

• Data & Knowledge Management for Oil, Gas and Petrochemicals (DKM Middle East)**
  2nd Data and Information Management in Oil and Gas, 6-9 September 2015, Abu Dhabi, United Arab Emirates

  1st Data and Information Management in Oil and Gas, 22-23 September 2014, Abu Dhabi, United Arab Emirates

  6th Annual Big Data conference, 9th October 2013, Abu Dhabi

  5th Data & Knowledge Management for Oil, Gas and Petrochemicals, January 30 – February 2, 2011, Kuwait
  Conference Theme: Outlining successful data & information management strategies to improve quality, accessibility, security and retaining knowledge within the organization

  4th Data and Document Management in Oil & Gas, March 21–24, 2009, Dubai, UAE

  3rd Data & Document Management in Oil & Gas, March 30 – April 2, 2008, Abu Dhabi, UAE
  Conference Theme: Optimizing Data, Information & Document Extraction & Governance Through Innovative Management Strategies

  2nd Data & Knowledge Management, Oil & Gas, April 29 – May 2, 2007, Doha, Qatar
  Conference Theme: Empowering Business Performance By Extracting Maximum Value From Your Data And Knowledge Management Systems

  Exploration & Production (E&P) Data and Knowledge Management in the Middle East, May 28-31, 2006, Bahrain, Kingdom of Bahrain
  Conference Theme: Boosting business performance by extracting maximum value from E&P data and knowledge

• 1st Exploration & Production (E&P) Data and Knowledge Management Conference, January 2006, London, United Kingdom
• Knowledge and Information Management for Oil and Gas (KIM Europe & USA)**
  • Knowledge & Information Management for Oil & Gas, April 12-13, 2011, Aberdeen, United Kingdom
    Conference Theme: Capture, protect and enhance your company’s most valuable asset: knowledge
    A two-day conference

  • Knowledge & Information Management for Oil & Gas USA, December 8-9, 2010, Houston, Texas, USA
    Conference Theme: Drive growth, manage risk and maximize production through effective knowledge management
    Presentations:
    Realizing knowledge, information and data as a critical corporate asset: Defining and measuring value
    Promoting “Knowledge Harvesting” to minimize business disruption and maximize competency development in the years ahead
    Analyzing Networks Through a Fresh Lens at Nexen Inc.
    Maturing your Information Management programme: Shell’s journey toward improving organisational agility
    Riding the wave of Knowledge and Information Management maturity
    What SLB have learned after over a decade of Knowledge Management: Defining, implementing and sustaining knowledge management standards
    Integrating knowledge management into the enterprise: Making knowledge flow through knowledge connections Creating purposeful collaborative networks to realise the full
    potential of social media tools
    Managing Knowledge & Information Management for business value: Practical strategies for business managers
    Creating deep business integration with knowledge sharing systems
    Create effective synergy between technology, people and processes: Critical considerations for an effective (and sustained) cultural transformation
    BEasing the pain of ‘The Great Crew Change’: Enabling knowledge transfer to solve tomorrow’s challenges today
    Improving data management and reducing costs with Data Exchange Standards: Removing barriers to adoption to speed up results
    Minimizing risk, maximizing compliance: Information governance on a global scale

    Post-conference Masterclasses (Dec 10):
    Measure, monitor and manage your Knowledge & Information Management system: Use metrics to assess usability and improve organizational agility

  • Knowledge and Information Management for Oil and Gas, April 28-29, 2010, Aberdeen, United Kingdom
    Conference Theme: Capturing, retaining, and transferring your company’s most valuable asset
    A two-day conference with workshop

  • Knowledge and Information Management for Oil and Gas, July 1-2, 2009, Aberdeen, United Kingdom
    Conference Theme: Capturing, Maintaining and Leveraging Knowledge
    Conference Day (Jul 2)
    Encourage Your Personnel To Utilise The Knowledge Access Schemes By Creating A Knowledge Sharing Vision
    Improving Critical Information And ‘Corporate Memory’ Access, Security And Availability With A Knowledge Management System Based On A Document Management And Collaboration System Platform
    Tailor A Knowledge Management System To Your Organisations Requirements By Assessing The Merits Of The Different Systems Available
    Sponsor Presentation: Logica The Knowledge Gap – Essential Strategies For Meeting The Challenge Of An Aging Workforce
    Improve Knowledge Management And Avoid Information Overload And By Correct Pruning Of Information
    Sponsor Presentation: IHS Increase The Return On Your Investment In Data By Using Integrated Web Services
    Social Network Analysis And KM: Revealing And Visualising The Emergent Network Of Knowledge Sharing Within The Company
    “Could You Resend That Document Please?” How Total E&P; UK Are Transforming Their Information Management Processes And Tools
    Make Significant Improvements In Your Working Practices With The Compilation Of Available Knowledge And Information
    Maximise Your Database’s Efficiency By Taking A Practical Approach To Information Quality And Business Improvement

    Pre-Conference Workshops (Jul 1):
    Recognising, measuring and achieving value from data management (all-day master class); Users and Usability: Implementing Change (evening workshop)

  • Information, Knowledge & Process Management for Upstream Oil & Gas, February 27 – March 1, 2007, London, UK
    Conference Theme: Getting the right data to the right people in the right format at the right time
• Knowledge Management in Oil & Gas Conference**
  Advanced Knowledge Management in Oil & Gas, 20-21 May 2003, London, United Kingdom

  Knowledge Management in Oil & Gas, 23-24 January 2003, Houston, Texas, USA

  Advanced Knowledge Management in Oil & Gas, 23-24 May 2002, London, United Kingdom

  …?…

  Knowledge Management in Oil & Gas, 12-13 February 1997, London, United Kingdom

Conferences

• Electronic Lab Notebooks (ELNs), Data Analytics and Knowledge Management Summit (EDKM Europe)**
  • 15th Laboratory Informatics Summit 2016, 21 – 22 September 2016, Brussels, Belgium
  • 14th Laboratory Informatics Summit 2015, 29 September – 1 October 2015, Brussels, Belgium
  • 13th EDKM Europe Summit 2014, 29 September – 1 October 2014, Brussels, Belgium
    Keynotes:
    EDKM – ELNs, Data Analytics and Knowledge Management
    Analyzing The Future Trends in The Evolving Lab Informatics Market

    Overview of Rollout of ELNs in Different Area Laboratories: Chemistry, Biologics, Processing, Fermentation, Formulation and Pathology Labs
    Beyond ELNs: Developing a Successful LIMS and Data Capturing Systems for your Organisation
    Enabling Configuration for Development and Migration: Integrating the Functionality so it Flows with End Users ‘Normal’ Daily Routine
    How Dead Data is Killing Laboratory Productivity
    Information Exchange: How do we Share Findings with Other Companies
    Using Big Data Analysis Techniques to Increase the Functionality of your Data
    Initiatives in Big Data Analytics in ELNs and How This is Changing the Way Data is Leveraged
    Case study: ACD2012 – Titanic Efforts to Ship Data to the US
    Retaining Knowledge to Ensure Value of KM in ELNs is Maintained
    Managing and Exploiting the Corporate Knowledge from Laboratory Data
    Biology & Chemistry eLNs: Differences @NIBR
    The Platform Integration Challenge for “Going Paperless”
    Are ELNs Evolving to a New Generation of Service Lab Systems?
    Paperless Lab to Support Quality by Design (QbD) Initiatives
    Moving from paper to electronic documentation: an academic perspective

    Roundtable Discussions:
    To Cloud or Not to Cloud?
    Data Management Including Databases and SAP Systems
    Retaining Knowledge to Ensure Value of KM in ELNs is Maintained
    Building Collaborative Working Relationships – Interaction Between Companies

    Pre-Conferene Focus Day (Creating an Electronic Lab Environment) and Workshop (Advanced Electronic Compliance Training)

    Co-located Events:
    Big Data in Pharma: Turning Data Into Value and Innovation

  • 12th European ELNs Forum, 24-26 September, 2013, Berlin, Germany
    Conference Theme: Big Data. Big Integration. Big Discussion. Increase Productivity and Data Functionality through ELNs Integration, Knowledge Management and Data Analytics Methods
    Tracks:
    ELNs and Beyond…
    Sponsor Spotlight
    From Data Collection to Data Analysis: Using Big Data Techniques
    Exploring Knowledge Management – The Next Step in Constructing A More Sophisticated Database
    Exclusive Focus Morning
    Exploring Sucessful Implementation, User Culture, and Building a Searchable, Functionable Database

    Interactive Sessions:
    What is the Future of ELNs? (Panel Discussion)
    Defining the Industry Need for Data Standards for ELNs (Panel Discussion)
    The Connected Lab – Integrating your Software (Roundtable Discussion)
    Data Warehousing (Roundtable Discussion)
    Mobile Devices within the Lab (Roundtable Discussion)
    Interactive Speaker Clinic

    Pre-Conferene Focus Day (Building a Smart Laboratory) and Workshop (Analysing Pfizer’s Data Management System)

  • 11th ELNs & Advanced Laboratory Solutions, 25 – 27 September 2012, Milan, Italy
  • 10th ELNs & Advanced Laboratory Solutions, 27 – 28 September, 2011, Barcelona, Spain
  • 9th ELNs & Advanced Laboratory Solutions, 27 – 29 September 2010, Amsterdam, The Netherlands
  • 8th ELNs & Advanced Laboratory Solutions, 28 – 30 September 2009, Brussels, Belgium
  • …
• Electronic Lab Notebooks (ELNs), Data Analytics and Knowledge Management Summit (EDKM USA)**
  • 2nd EDKM USA Summit, June 17 – 18, 2014, Boston, USA
    Conference Theme: The world of lab data and informatics systems is evolving…
    Tracks:
    Creating an Electronic Laboratory Environment
    Integrating the Functionality of Current and New Systems
    Exploring the Value of Knowledge Management in ELNs From Data Collection to Data Analysis: Using Big Data Techniques

    Roundtable Discussions:
    To Cloud or Not to Cloud?
    Data Management – Best practices on Collecting and Comparing Data
    Retaining Knowledge to Ensure Value of Knowledge Management in ELNs is Maintained
    Building Cooperative Working Relationships – Interaction Between Lab Management Staff and IT Staff

    Pre-Conferene Focus Day (Data Analysis – Turning Data into Value and Innovation) and Workshop (The Management of Advanced Technologies in the Laboratory)

  • 1st EDKM USA Summit, June 25 – 27, 2013 Boston, USA
    Conference Theme: …to drive productivity and decision making based on improved data analysis
    A two-day conference with pre-conference focus day

Conferences

• Knowledge Management and Intranets Conference**
  • 4th Knowledge Management and Intranets Conference 2008, October 13 – 16, 2008, Johannesburg, South Africa
    Conference Theme: Improving Your Intranet Communication and Utilising It To Develop Overall Business Productivity
    An Overview Of The South African Industry In The Field Of Knowledge Management
    Encouraging the Use of Document Management Systems (DMS) to Maximise Intranet Storage Capacity
    Protecting Your Corporate Information Through Maintaining Quality and Control of Your KM and Intranet Functions
    Examining Knowledge Management Initiatives of the Human Science Research Council Using the Intranet Technology
    Utilising Intranets as a Strategic Business Tool which Delivers Tangible and Visible Benefits for the Organisation as a Whole
    Understanding the True Value of Outsourcing Your Intranet Function
    Merging Existing Intranets Vs. Creating A Single Culture
    Assessing Affordable And User Friendly Strategies Of Creating Intranet Search Engines For Employees Convenience
    Building An Intranet Community Within Your Organisation To Ensure Sufficient Use By Organisation Staff
    Analysing Your Existing Information Management System To Better Manage All Your Organisation’s Information Data
    Assessing Different Intranet Portals Utilised By Industries Across The Board
    Analysing The Efficacy Of Intranets In Small Organisations And Strategies Available To Expand On Existing Frameworks
    Assessing Tensions In The Application Of The Knowledge Management Success Paradigm In South Africa
    Evaluating Current Intranets And Knowledge Management Problems Encountered By The Department Of Defence

    Executive Exchange: Exclusive one-on-one Networking Session
    Speaker Round Table
    Open Floor Discussion: Re-Cap On The Past Two Days And Share Your Experiences And Most Pressing Questions

    Pre-/Post-Conference Workshops (Oct 13/16):
    The A To Z In Gaining Great Value From Intranet
    Making Knowledge Management Work For You: Comparing Knowledge Sharing Technologies

  • 3rd Intranets Conference 2007, November 26 – 29, 2007, Johannesburg, South Africa
    Conference Theme: Make your Intranet part of your business strategy and create collaboration, usability and real business value
  • 2nd Intranets Conference 2006, November 6 – 9, 2006, Johannesburg, South Africa
    Conference Theme: Innovative technologies and solutions for improved internal communication
  • …

Conferences

• Knowledge Management in R&D Conference Series:
  • Creating Value from Knowledge in R&D, May 21-22, 2002, London, UK
  • 2001: ?
  • 2nd International Forum on Knowledge Management in R&D, 27-29 March 2000, London, UK
  • Knowledge Management in R&D, 13-14 April 1999, London, UK
    Conference Theme: Emerging Trends in Innovation Management
    Conference program n.a.

    Topics:
    Distilling Knowledge Worldwide
    Pharmaceutical R&D; Portfolio Management
    Providing the Optimal Company Culture for Innovative Research
    Building a Knowledge Market Place
    Value Creation from Intellectual Asset and Intellectual Capital Management
    Transfer of Tacit Knowledge in Professional Communities
    Measuring and Valuing Knowledge: Faith or Science?

• Best Practices in Knowledge Management, May 28-29, 2003, Toronto, Ontario, Canada
• Strategic Planning for Knowledge Management, May 28-29, 2002, Toronto, Canada
• Kowledge Retention & Management, August 13-15, 2001, Chicago, IL, USA
• Designing, Implementing & Managing the Knowledge Value Chain, May 11-13, 1999, Chicago, IL, USA
• Designing and Measuring the Value of Knowledge Management, 17-19 March 1999, New Orleans, LA, USA
  Conference Theme: Performance Measurements for Knowledge Management
  The business impact of knowledge management: roi, balanced scorecards, and other measurement techniques
  Reducing account management costs with an on-line knowledge base
  Using knowledge management to contirbute to the bottom line
  Assessing the benefits of Ford’s best practice replication process
  Measuring the impact of knowledge management on customer loyalty
  Making connexions at Hewlett-Packard
  Using metrics to design a successful on-line help site
  Measuring the impact of intranet knowledge management operations
  Measuring the true impact of knowledge management
  Knowledge management and product development: how to improve product design and cut time to market
  Managing learning and knowledge and measuring results
  Measuring the return on knowledge investment
  Cost justifying knowledge management investments to key stakeholders

  Pre-/Post-conference Workshops (Mar 17/19):
  How to develop systems for measuring and valuing knowledge management process
  Measuring the return on investment in knowledge management
  Knowledge management metrics: know how to measure it, before trying to manage it

• Winning Strategies for Knowledge Management, August 10-12, 1998, Chicago, IL, USA
  Conference Theme: Maximizing Corporate Information to Improve Productivity and Profitability
  Aligning corporate strategy with knowledge management
  Knowledge management – the Booz Allen case study
  Collaboration: the heart of knowledge management
  Linking knowledge strategies to employees attention capacity
  Collaboration and knowledge management: Theory and practice
  Collaborative strategy
  Developing the right architecture and environment for knowledge management
  Information mapping
  Case study: communities of practice
  Implementing a knowledge management solution
  Organizational intelligence: A framework for understanding knowledge management
  Creating a successful knowledge management program
  Beyond the information zone: Ramping up to an enterprise learning management system
  Nuts and bolts of a knowledge strategy
  Collaborative knowledge management: Capitalizing on intellectual assets

  Post-Conference Workshops (Aug 12):
  Effective applications for knowledge management
  Creating and developing knowledge cultures
  Linking change management and knowledge management
  Integrating knowledge management into the organization

Conferences

• From Knowledge to Action: Intelligente Strategien zur Wissensbewahrung, 3.-5. November 2004, Stuttgart
  Zweitägiger Kongress mit interaktivem Workshoptag
• IQPC Knowledge Task, 24.-26. September 2003, Berlin, Deutschland
  Konferenz-Thema: Effizienzsteigerung, Prozessoptimierung und Kostenreduktion durch Knowledge Management
  Kongresstage:
  n.v.

  Workshoptag:
  Geschäftsprozessorientiertes Wissensmanagement
  Intranet und Wissensmanagement – Konzeption und Aufbau
  Mitarbeiterportale planen und einführen
  Building Knowledge Networks