International Quality & Productivity Center (IQPC)

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International Quality & Productivity Center (IQPC)Custom logo

The International Quality & Productivity Center (IQPC) and its Divisions (also known as Business-to-Business (B2B) Online Communities) offer the following Knowledge Management education and training opportunities:

Corporate Learning Network


  • Chief Learning Officer Exchange (CLO Exchange)*1)
  • Corporate Learning Week (CLW or CL Week)*2)

HR Exchange Network (was: Human Resources IQ Division; HRevents Division)


  • Chief Learning Officer Exchange (CLO Exchange)*1)
  • Corporate University Week (CU Week)**2)
  • Launching & Managing a Corporate University Congress/Conference**

IQPC Exchange Division


  • Chief Learning Officer Exchange (CLO Exchange)*1)

Government IQ Division


  • Information Management for the Public Sector**
    • Information Management for the Public Sector, April 26 – 27, 2006, Ottawa, ON
      Conference Theme: Achieving Superior Knowledge Sharing and Effective Decision Making Through Improved Record Management and Information Management Strategies

        Conference Tracks:
        Electronic Documents & Records Management
        Information Management Strategy

        KMedu relevant: The Evolving Role of the Information Manager

Service Management IQ Division


  • Knowledge Management for Service & Support**
    Knowledge Management for Service and Support, a two day conference with a pre-conference workshop day, will address how to accelerate the time from an employee’s initial hire to full productivity. Learn from expert practitioners how to improve internal processes by successfully implementing a knowledge management strategy. Understand how Knowledge management can help increase employee efficiency and bolster customer satisfaction.

    • Knowledge Management for Service and Support, August 17-19, 2009, Boston, MA
      Transforming Customer and Product Support Data Into Revenue
      (organized by the Shared Services & Outsourcing Network (SSON); Service Management IQ Division)

        Pre-Conference Workshops:
        Knowledge Management – The Missing Link; Turning Knowledge Management into a Profit Center- How Bombardier Turned to Case Based Reasoning to Create Value for a Maintenance Organization; Developing New Training Methods to Improve Service Performance and Profitability

        Dominant Service Design for Knowledge Management’s Transformation

        Optimizing Knowledge Tools & Processes: Merging Two Cultures to Create a Unified Customer Loyalty Strategy; Driving Incremental Revenue in Today’s Economy; Building in the Flexibility to Transform Your Service Organization from Reactive to Proactive; Creating an Employee Facing Knowledge Base: Moving From Call Deflection to Decreased Resolution Time; Keep it Simple: Leveraging Knowledge, Metrics, Communications and Focus to Optimize Results; Optimizing Knowledge Management Processes and Skill Development; Optimizing Support Operations Through Advancements in Enterprise Social Networking and Web 2.0 Applications; Utilizing the Web to Connect Your Customers to Institutional Knowledge; Implementing Knowledge Management Systems: a Business Case for Success; Tele-Immersion Project: Next-Level Training Initiatives in Complex Technical Environments; Effectively Analyzing Performance Metrics and Managing for Profit; Knowledge Transfer: Developing User Accessibility Across the Board; Improving Global Knowledge Sharing Through Implementing Remote Service; echnologies and Best Practice Networks

        Panel Sessions:
        Identifying Your Defining Metrics That Accommodate Customer Expectations; Optimizing Data Capture and Analysis to Enhance Product Support and Service Intelligence; Utilizing Web-Based Services to Increase Customer Satisfaction While Decreasing Costs; Self-Service -Translating Institutional Knowledge Into the Customer Experience

        Knowledge Management Roundtable Discussions:
        Table 1: Linking Product Knowledge And Customer Satisfaction To Profitability; Table 2: Customizing The Functionality Of Your Knowledge Management System; Table 3: Reeducating Your People On The Basic Principals Of Workforce Collaboration: Tying In Sales And Service; Table 4: Developing A Contingency Plan To Manage Headcount In Today’s Economy

    • Knowledge Management for Service and Support, 18 – 20 August, 2008, San Francisco, CA
      Conference Theme: Leveraging People, Processes, & Technology to Raise Customer Satisfaction, Achieve Greater Efficiencies, and Increase Productivity
      (organized by the Management IQ Division)

Oil & Gas IQ Division


  • Data & Knowledge Management for Oil, Gas and Petrochemicals (DKM Middle East)**
      2nd Data and Information Management in Oil and Gas, 6-9 September 2015, Abu Dhabi, United Arab Emirates

      1st Data and Information Management in Oil and Gas, 22-23 September 2014, Abu Dhabi, United Arab Emirates

      6th Annual Big Data conference, 9th October 2013, Abu Dhabi

      5th Data & Knowledge Management for Oil, Gas and Petrochemicals, January 30 – February 2, 2011, Kuwait
      Conference Theme: Outlining successful data & information management strategies to improve quality, accessibility, security and retaining knowledge within the organization

      4th Data and Document Management in Oil & Gas, March 21–24, 2009, Dubai, UAE

      3rd Data & Document Management in Oil & Gas, March 30 – April 2, 2008, Abu Dhabi, UAE
      Conference Theme: Optimizing Data, Information & Document Extraction & Governance Through Innovative Management Strategies

      2nd Data & Knowledge Management, Oil & Gas, April 29 – May 2, 2007, Doha, Qatar
      Conference Theme: Empowering Business Performance By Extracting Maximum Value From Your Data And Knowledge Management Systems

      Exploration & Production (E&P) Data and Knowledge Management in the Middle East, May 28-31, 2006, Bahrain, Kingdom of Bahrain
      Conference Theme: Boosting business performance by extracting maximum value from E&P data and knowledge

  • 1st Exploration & Production (E&P) Data and Knowledge Management Conference, January 2006, London, United Kingdom
  • Knowledge and Information Management for Oil and Gas (KIM Europe & USA)**
    • Knowledge & Information Management for Oil & Gas, April 12-13, 2011, Aberdeen, United Kingdom
      Conference Theme: Capture, protect and enhance your company’s most valuable asset: knowledge

        A two-day conference

    • Knowledge & Information Management for Oil & Gas USA, December 8-9, 2010, Houston, Texas, USA
      Conference Theme: Drive growth, manage risk and maximize production through effective knowledge management

        Realizing knowledge, information and data as a critical corporate asset: Defining and measuring value
        Promoting “Knowledge Harvesting” to minimize business disruption and maximize competency development in the years ahead
        Analyzing Networks Through a Fresh Lens at Nexen Inc.
        Maturing your Information Management programme: Shell’s journey toward improving organisational agility
        Riding the wave of Knowledge and Information Management maturity
        What SLB have learned after over a decade of Knowledge Management: Defining, implementing and sustaining knowledge management standards
        Integrating knowledge management into the enterprise: Making knowledge flow through knowledge connections Creating purposeful collaborative networks to realise the full
        potential of social media tools
        Managing Knowledge & Information Management for business value: Practical strategies for business managers
        Creating deep business integration with knowledge sharing systems
        Create effective synergy between technology, people and processes: Critical considerations for an effective (and sustained) cultural transformation
        BEasing the pain of ‘The Great Crew Change’: Enabling knowledge transfer to solve tomorrow’s challenges today
        Improving data management and reducing costs with Data Exchange Standards: Removing barriers to adoption to speed up results
        Minimizing risk, maximizing compliance: Information governance on a global scale

        Post-conference Masterclasses (Dec 10):
        Measure, monitor and manage your Knowledge & Information Management system: Use metrics to assess usability and improve organizational agility

    • Knowledge and Information Management for Oil and Gas, April 28-29, 2010, Aberdeen, United Kingdom
      Conference Theme: Capturing, retaining, and transferring your company’s most valuable asset

        A two-day conference with workshop

    • Knowledge and Information Management for Oil and Gas, July 1-2, 2009, Aberdeen, United Kingdom
      Conference Theme: Capturing, Maintaining and Leveraging Knowledge

        Conference Day (Jul 2)
        Encourage Your Personnel To Utilise The Knowledge Access Schemes By Creating A Knowledge Sharing Vision
        Improving Critical Information And ‘Corporate Memory’ Access, Security And Availability With A Knowledge Management System Based On A Document Management And Collaboration System Platform
        Tailor A Knowledge Management System To Your Organisations Requirements By Assessing The Merits Of The Different Systems Available
        Sponsor Presentation: Logica The Knowledge Gap – Essential Strategies For Meeting The Challenge Of An Aging Workforce
        Improve Knowledge Management And Avoid Information Overload And By Correct Pruning Of Information
        Sponsor Presentation: IHS Increase The Return On Your Investment In Data By Using Integrated Web Services
        Social Network Analysis And KM: Revealing And Visualising The Emergent Network Of Knowledge Sharing Within The Company
        “Could You Resend That Document Please?” How Total E&P; UK Are Transforming Their Information Management Processes And Tools
        Make Significant Improvements In Your Working Practices With The Compilation Of Available Knowledge And Information
        Maximise Your Database’s Efficiency By Taking A Practical Approach To Information Quality And Business Improvement

        Pre-Conference Workshops (Jul 1):
        Recognising, measuring and achieving value from data management (all-day master class); Users and Usability: Implementing Change (evening workshop)

    • Information, Knowledge & Process Management for Upstream Oil & Gas, February 27 – March 1, 2007, London, UK
      Conference Theme: Getting the right data to the right people in the right format at the right time
  • Knowledge Management in Oil & Gas Conference**
      Advanced Knowledge Management in Oil & Gas, 20-21 May 2003, London, United Kingdom

      Knowledge Management in Oil & Gas, 23-24 January 2003, Houston, Texas, USA

      Advanced Knowledge Management in Oil & Gas, 23-24 May 2002, London, United Kingdom


      Knowledge Management in Oil & Gas, 12-13 February 1997, London, United Kingdom

Pharma IQ Division


  • Electronic Lab Notebooks (ELNs), Data Analytics and Knowledge Management Summit (EDKM Europe)**
    • 15th Laboratory Informatics Summit 2016, 21 – 22 September 2016, Brussels, Belgium
    • 14th Laboratory Informatics Summit 2015, 29 September – 1 October 2015, Brussels, Belgium
    • 13th EDKM Europe Summit 2014, 29 September – 1 October 2014, Brussels, Belgium
        EDKM – ELNs, Data Analytics and Knowledge Management
        Analyzing The Future Trends in The Evolving Lab Informatics Market

        Overview of Rollout of ELNs in Different Area Laboratories: Chemistry, Biologics, Processing, Fermentation, Formulation and Pathology Labs
        Beyond ELNs: Developing a Successful LIMS and Data Capturing Systems for your Organisation
        Enabling Configuration for Development and Migration: Integrating the Functionality so it Flows with End Users ‘Normal’ Daily Routine
        How Dead Data is Killing Laboratory Productivity
        Information Exchange: How do we Share Findings with Other Companies
        Using Big Data Analysis Techniques to Increase the Functionality of your Data
        Initiatives in Big Data Analytics in ELNs and How This is Changing the Way Data is Leveraged
        Case study: ACD2012 – Titanic Efforts to Ship Data to the US
        Retaining Knowledge to Ensure Value of KM in ELNs is Maintained
        Managing and Exploiting the Corporate Knowledge from Laboratory Data
        Biology & Chemistry eLNs: Differences @NIBR
        The Platform Integration Challenge for “Going Paperless”
        Are ELNs Evolving to a New Generation of Service Lab Systems?
        Paperless Lab to Support Quality by Design (QbD) Initiatives
        Moving from paper to electronic documentation: an academic perspective

        Roundtable Discussions:
        To Cloud or Not to Cloud?
        Data Management Including Databases and SAP Systems
        Retaining Knowledge to Ensure Value of KM in ELNs is Maintained
        Building Collaborative Working Relationships – Interaction Between Companies

        Pre-Conferene Focus Day (Creating an Electronic Lab Environment) and Workshop (Advanced Electronic Compliance Training)

        Co-located Events:
        Big Data in Pharma: Turning Data Into Value and Innovation

    • 12th European ELNs Forum, 24-26 September, 2013, Berlin, Germany
      Conference Theme: Big Data. Big Integration. Big Discussion. Increase Productivity and Data Functionality through ELNs Integration, Knowledge Management and Data Analytics Methods

        ELNs and Beyond…
        Sponsor Spotlight
        From Data Collection to Data Analysis: Using Big Data Techniques
        Exploring Knowledge Management – The Next Step in Constructing A More Sophisticated Database
        Exclusive Focus Morning
        Exploring Sucessful Implementation, User Culture, and Building a Searchable, Functionable Database

        Interactive Sessions:
        What is the Future of ELNs? (Panel Discussion)
        Defining the Industry Need for Data Standards for ELNs (Panel Discussion)
        The Connected Lab – Integrating your Software (Roundtable Discussion)
        Data Warehousing (Roundtable Discussion)
        Mobile Devices within the Lab (Roundtable Discussion)
        Interactive Speaker Clinic

        Pre-Conferene Focus Day (Building a Smart Laboratory) and Workshop (Analysing Pfizer’s Data Management System)

    • 11th ELNs & Advanced Laboratory Solutions, 25 – 27 September 2012, Milan, Italy
    • 10th ELNs & Advanced Laboratory Solutions, 27 – 28 September, 2011, Barcelona, Spain
    • 9th ELNs & Advanced Laboratory Solutions, 27 – 29 September 2010, Amsterdam, The Netherlands
    • 8th ELNs & Advanced Laboratory Solutions, 28 – 30 September 2009, Brussels, Belgium
  • Electronic Lab Notebooks (ELNs), Data Analytics and Knowledge Management Summit (EDKM USA)**
    • 2nd EDKM USA Summit, June 17 – 18, 2014, Boston, USA
      Conference Theme: The world of lab data and informatics systems is evolving…

        Creating an Electronic Laboratory Environment
        Integrating the Functionality of Current and New Systems
        Exploring the Value of Knowledge Management in ELNs From Data Collection to Data Analysis: Using Big Data Techniques

        Roundtable Discussions:
        To Cloud or Not to Cloud?
        Data Management – Best practices on Collecting and Comparing Data
        Retaining Knowledge to Ensure Value of Knowledge Management in ELNs is Maintained
        Building Cooperative Working Relationships – Interaction Between Lab Management Staff and IT Staff

        Pre-Conferene Focus Day (Data Analysis – Turning Data into Value and Innovation) and Workshop (The Management of Advanced Technologies in the Laboratory)

    • 1st EDKM USA Summit, June 25 – 27, 2013 Boston, USA
      Conference Theme: …to drive productivity and decision making based on improved data analysis

        A two-day conference with pre-conference focus day

Technology IQ Division


  • Knowledge Management and Intranets Conference**
    • 4th Knowledge Management and Intranets Conference 2008, October 13 – 16, 2008, Johannesburg, South Africa
      Conference Theme: Improving Your Intranet Communication and Utilising It To Develop Overall Business Productivity

        An Overview Of The South African Industry In The Field Of Knowledge Management
        Encouraging the Use of Document Management Systems (DMS) to Maximise Intranet Storage Capacity
        Protecting Your Corporate Information Through Maintaining Quality and Control of Your KM and Intranet Functions
        Examining Knowledge Management Initiatives of the Human Science Research Council Using the Intranet Technology
        Utilising Intranets as a Strategic Business Tool which Delivers Tangible and Visible Benefits for the Organisation as a Whole
        Understanding the True Value of Outsourcing Your Intranet Function
        Merging Existing Intranets Vs. Creating A Single Culture
        Assessing Affordable And User Friendly Strategies Of Creating Intranet Search Engines For Employees Convenience
        Building An Intranet Community Within Your Organisation To Ensure Sufficient Use By Organisation Staff
        Analysing Your Existing Information Management System To Better Manage All Your Organisation’s Information Data
        Assessing Different Intranet Portals Utilised By Industries Across The Board
        Analysing The Efficacy Of Intranets In Small Organisations And Strategies Available To Expand On Existing Frameworks
        Assessing Tensions In The Application Of The Knowledge Management Success Paradigm In South Africa
        Evaluating Current Intranets And Knowledge Management Problems Encountered By The Department Of Defence

        Executive Exchange: Exclusive one-on-one Networking Session
        Speaker Round Table
        Open Floor Discussion: Re-Cap On The Past Two Days And Share Your Experiences And Most Pressing Questions

        Pre-/Post-Conference Workshops (Oct 13/16):
        The A To Z In Gaining Great Value From Intranet
        Making Knowledge Management Work For You: Comparing Knowledge Sharing Technologies

    • 3rd Intranets Conference 2007, November 26 – 29, 2007, Johannesburg, South Africa
      Conference Theme: Make your Intranet part of your business strategy and create collaboration, usability and real business value
    • 2nd Intranets Conference 2006, November 6 – 9, 2006, Johannesburg, South Africa
      Conference Theme: Innovative technologies and solutions for improved internal communication

Business Strategy & Management


  • Knowledge Management in R&D Conference Series:
    • Creating Value from Knowledge in R&D, May 21-22, 2002, London, UK
    • 2001: ?
    • 2nd International Forum on Knowledge Management in R&D, 27-29 March 2000, London, UK
    • Knowledge Management in R&D, 13-14 April 1999, London, UK
      Conference Theme: Emerging Trends in Innovation Management
  • Best Practices in Knowledge Management, May 28-29, 2003, Toronto, Ontario, Canada
  • Strategic Planning for Knowledge Management, May 28-29, 2002, Toronto, Canada
  • Kowledge Retention & Management, August 13-15, 2001, Chicago, IL, USA
  • Designing, Implementing & Managing the Knowledge Value Chain, May 11-13, 1999, Chicago, IL, USA
  • Designing and Measuring the Value of Knowledge Management, 17-19 March 1999, New Orleans, LA, USA
    Conference Theme: Performance Measurements for Knowledge Management

      The business impact of knowledge management: roi, balanced scorecards, and other measurement techniques
      Reducing account management costs with an on-line knowledge base
      Using knowledge management to contirbute to the bottom line
      Assessing the benefits of Ford’s best practice replication process
      Measuring the impact of knowledge management on customer loyalty
      Making connexions at Hewlett-Packard
      Using metrics to design a successful on-line help site
      Measuring the impact of intranet knowledge management operations
      Measuring the true impact of knowledge management
      Knowledge management and product development: how to improve product design and cut time to market
      Managing learning and knowledge and measuring results
      Measuring the return on knowledge investment
      Cost justifying knowledge management investments to key stakeholders

      Pre-/Post-conference Workshops (Mar 17/19):
      How to develop systems for measuring and valuing knowledge management process
      Measuring the return on investment in knowledge management
      Knowledge management metrics: know how to measure it, before trying to manage it

  • Winning Strategies for Knowledge Management, August 10-12, 1998, Chicago, IL, USA
    Conference Theme: Maximizing Corporate Information to Improve Productivity and Profitability

      Aligning corporate strategy with knowledge management
      Knowledge management – the Booz Allen case study
      Collaboration: the heart of knowledge management
      Linking knowledge strategies to employees attention capacity
      Collaboration and knowledge management: Theory and practice
      Collaborative strategy
      Developing the right architecture and environment for knowledge management
      Information mapping
      Case study: communities of practice
      Implementing a knowledge management solution
      Organizational intelligence: A framework for understanding knowledge management
      Creating a successful knowledge management program
      Beyond the information zone: Ramping up to an enterprise learning management system
      Nuts and bolts of a knowledge strategy
      Collaborative knowledge management: Capitalizing on intellectual assets

      Post-Conference Workshops (Aug 12):
      Effective applications for knowledge management
      Creating and developing knowledge cultures
      Linking change management and knowledge management
      Integrating knowledge management into the organization

IQPC Gesellschaft für Management Konferenzen


  • From Knowledge to Action: Intelligente Strategien zur Wissensbewahrung, 3.-5. November 2004, Stuttgart
      Zweitägiger Kongress mit interaktivem Workshoptag
  • IQPC Knowledge Task, 24.-26. September 2003, Berlin, Deutschland
    Konferenz-Thema: Effizienzsteigerung, Prozessoptimierung und Kostenreduktion durch Knowledge Management


      Geschäftsprozessorientiertes Wissensmanagement
      Intranet und Wissensmanagement – Konzeption und Aufbau
      Mitarbeiterportale planen und einführen
      Building Knowledge Networks

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