Knowledge Master – a collaborative learning program for Knowledge Management

Abstract: Like every new business topic, Knowledge Management is a new learning area for employees engaged in this issue. The difference with Knowledge Management is that it is complex and multi-facetted. It requires not only knowledge about methods and tools but also a certain state of mind and creative competence. So classroom teaching, reading, or simple tool training are not ideal solutions to this problem. Approaches that are more integrated are needed for learning about Knowledge Management.
This case study illustrates the need for and benefits of a corporate learning program for Knowledge Management and its implementation. The realization of the program, called Knowledge Master, through a public-private partnership is described, as are the program design and the virtual learning platform. Participants’ experience of the program is also reviewed. The study closes with a look at critical issues in the design of successful corporate learning programs on Knowledge Management.

Christine Erlach, Irmgard Hausmann, Heinz Mandl, Uwe Trillitzsch: Knowledge Master – a collaborative learning program for Knowledge Management. in: Davenport, T. H.; Probst, G. (Eds.): Knowledge Management Casebook: Siemens Best Practices. Erlangen, Munich: Publics Corporate Publishing and John Wiley & Sons, 2nd ed., 2002: 208-227.

Copyright © John Wiley & Sons, Inc., Publics Corporate Publishing. All rights reserved.

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2 thoughts on “Knowledge Master – a collaborative learning program for Knowledge Management

  1. @ Swan: Well, this is the way to foster a topic by government. They think KM and Knowledge Management education are important topics so they subsidize them. I guess this is the same all over the world. On the other side, Siemens and the Munich University would not spend effort, time and money in something, whith which they could not make any profit afterwards. I think that’s a legitimate attitude. And if we have better educated people in KM it is hopefully paid back to public.

    The problem with projects subsidized by government are that they often fail. I don’t want to list the various reasons of why in particular such public projects are often object to fail. Just want to let you know that the above program is discontinued since 2004. An other educational program in KM subsidized by German Government, the “Executive Master of KM” (German only!), offered by the University of Chemnitz was only alive for two periods. Both good programs! Why the failed? I don’t know but maybe because the people behind these programs!?

    Anyway, an other KM topic which is currently fostered by governments in the German speaking reginon is KM controlling. Austria and Germany have the so called “Knowledge Balance Sheets” (Wissensbilanzen), some kind of Intellectual Statements they’re subsidizing. Success is not appearing yet.

    The German Government has it’s own initiative called “Fit for the Knowledge Competition” (German only!) where they only subsidize KM projects in the medium-sized business. A lot of projects!

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