Abstract: Knowledge Services is an enterprise-wide management methodology that enables companies and organizations achieve excellence, both in the performance of internal staff and in their interactions with external customers. Knowledge Services is more than knowledge management. Defined as the convergence of information management, knowledge management, and strategic (performance-centered) learning, Knowledge Services
Training strategies to promote the ability to learn
Abstract: Knowledge management has attracted much attention as a key strategy to organizational success and survival in today’s unpredictable and highly competitive environments. And yet, unless people in organizations possess the learning capability to use knowledge creatively, a well‐developed knowledge management system cannot be directed at sustaining profitability. Managing knowledge involves both perspectives and
Librarians or Knowledge Managers? Difference?
Abstract: While there has been a trend in recent years for libraries to change their names to be called information or knowledge centres, and librarians have begun to be called by other names, such as knowledge managers, there is a tendency for these new titles and functions to be very poorly defined and the
Line managers as knowledge sharing facilitators
Abstract: As human resource management (HRM) and knowledge management are still new areas of research, if we assume the co‐existence of strategic integration, and devolution of HRM responsibilities to line managers, then we can see that an organisation’s strategic intent could be to maximise the contribution of employee’s knowledge and skills, through creating competitive
Personal Knowledge Management Roles
Abstract: In last month’s article we looked at some fairly simple things you can do with your team to make yourselves more effective in managing knowledge – without the aid of professional knowledge managers or consultants. In fact, you’ll be able to make better use of these professionals for bigger things, once you’ve sorted