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TFPL 1) offers the following Knowledge Management education and training opportunities:

In-house Training

  • Advanced Knowledge Transfer
  • KnowHow Planning for Project Managers
  • Knowledge Management – Developing a KnowHow Strategy
  • Knowledge Management Foundation
  • Knowledge Management Strategy
  • Knowledge Sharing Communities
  • In-house and customised learning (on-demand courses)**
    – Creating a learning organisation (Level 3)

Public Training** 2)

Level 1 Public Access Courses (Foundation)
For delegates with little or no experience in the subject.

  • Knowledge Management Foundation (was: (Introduction to) Knowledge management: foundation programme)
  • Introduction to Digital Knowledge Management
  • A web presence for your library: HTML, Website Design and Wikis – creating and keeping a site online
  • Effective blogging (was: Basic Business Blogging)
  • Web 2.0 for information professionals
  • Introduction to Taxonomies and Metadata (was: Introduction to taxonomies)
  • Introduction to SharePoint

Level 2 Public Access Courses (Intermediate)
For practitioners or managers wishing to broaden or enhance their skill levels.

  • Essential Information and Knowledge Auditing (was: Information and knowledge auditing; Information audit – to enable knowledge transfer; Information audit: identifying your organization’s information and knowledge assets)
  • Web 2.0 tools for facilitating knowledge management
  • Knowledge Transfer – Making Knowledge Sharing Real
  • Information and knowledge auditing (coaching)
  • Social media: exploiting knowledge in networks
  • First practical steps in competitive intelligence for information professionals
  • Copyright In the Web 2.0 World
  • Folksonomies and tagging
  • Faceted taxonomies
  • Folksonomies
  • Integrating document, knowledge, records and content technologies (was: Understanding how records, document, knowledge and content technologies fit and work together)
  • Extending Taxonomies with Related Metadata
  • Collaboration in Sharepoint

Level 3 Public Access Courses (Advanced/strategic management)
For senior managers or subject experts.

  • Embedding and sustaining knowledge management
  • Creating a learning organisation
  • Communication & consulting skills for professionals
  • Breakthrough thinking and Communications in knowledge and information strategy
  • Building successful communities of practice
  • Knowledge Harvesting – capturing and transferring knowledge from those who have it, to those who need it (was: Knowledge Harvesting: Gathering Tacit Knowledge)
  • Chris Collison Masterclass: embedding and sustaining Knowledge Management
  • Launching Sustaining and Measuring Communities and Virtual Networks
  • Advanced uses of SharePoint: Tools and Techniques for Information Professionals

Other Public Access Courses (level not explicitly specified)

  • Advanced Knowledge Transfer / 2017
  • Engaging the Social Web for Personal Knowledge Management / 2017
  • Knowledge Management Strategy / 2017
  • Knowledge Sharing Communities / 2017
  • Creating and Designing Taxonomies and Metadata / 2017
  • Knowledge Management – Developing a Know-How Strategy / 2016-17
  • Know-How Planning for Project Managers (was: Knowledge Management (Know-How) for Project Managers) / 2016-17
  • Professional support: lawyers and knowledge management / 2006 (was: Law firm knowledge management /2003-4)
  • Social network analysis – identifying applications for assessing and intervening to create effective collaborative networks / 2004
  • Communities of Practice / 2004
  • Knowledge Management: lessons from leaders / 2003-2005
  • Knowledge Management without a budget: Knowledge management in a downturn / 2003
  • The visibility of knowledge: managing information pr / 2003
  • Academic institutions: using knowledge to achieve key objectives /2003
  • Towards a knowledge management standard / 2001
  • Developing strategic information services for knowledge environments
  • Knowledge management: state of the art
  • Masterclass: know your value – value what you know: developing a knowledge profile
  • Building teams and communities to support knowledge working
  • Effective document management: unlocking content for corporate knowledge
  • Making your skills work for you: the application of information management skills in knowledge environments / 2001
  • Experiencing Knowledge Management / 1999
  • Skills for the Knowledge Economy / 1999

Knowledge strategy masterclasses** 3)

  • Talking to leaders: gaining support for knowledge strategies
  • Using knowledge strategies to create competitive advantage
  • Crafting a knowledge management strategy
  • Communities of practice
  • Managing the intranet

Free training Courses

  • Knowledge Management in Action: the After Action Review Approach


  • Certified Knowledge Manager (CKM)
    (Delivered by the Knowledge Management Institute, USA)


  • Chief Knowledge Officer (CKO) Summit**
    Conference history
    The CKO Summit is a unique, practical, events where CKOs from organisations spend two days together sharing experiences, debating key knowledge management issues and working together to formulate new knowledge strategies.

    • CKO Summit for the Private Sector, 21-23 October 2007, Taplow, UK
    • CKO Summit for the Public Sector, 23-25th April 2006, Bath Priory, Bath, UK
      Connecting for value: knowledge and information based public services
    • CKO Summit for the Private Sector, October 2005, Cliveden House, Taplow, UK
      The agenda for growth
    • CKO Summit for the Public Sector, 24-26 April 2005, Bath Priory, Bath, UK
      Towards a common framework: delivering joined up services though better knowledge and information management
    • CKO Summit for the Private Sector, 3-5 October 2004, Luttrellstown Castle, Dublin,
      ‘Sticky’ knowledge strategies
    • CKO Summit for the Public Sector, 25-27 April 2004, Bath Priory, Bath, UK
      Joined-up knowledge strategies
    • CKO Summit for the Private Sector, 5-7 October 2003, Luttrellstown Castle, Dublin
      The knowledge proposition
    • CKO Summit for the Public Sector, April 2003, Bath Priory, Bath, UK
      Knowledge strategies for the public sector
    • International CKO Summit, October 2002, Dublin, Ireland
      New directions for knowledge strategies
    • CKO Summit for the Public Sector, April 2002, Bath Priory, Bath, UK
      Knowledge management in the public sector
    • International CKO Summit, October 2001, Dublin, Ireland
      Knowledge strategies – corporate strategies
    • International CKO Summit, October 2000, Dublin, Ireland
      Knowledge strategies in action
    • International CKO Summit, March 14-16 1999, Dublin, Ireland
      Knowledge management in practice: 50 years of experience
    • CKO Summit, October 1997, London, UK
  • Leadership Challenge 1999
  • SharePoint Summit** (2008-)


  • TFPL Connect (2008-2014)
  • TFPL’s Bath Club – KM in the public sector (2002-2007)
  • TFPL’s Knowledge Leaders in Law (2003-2007)
  • Collaboration, Communities, and Networks in the Public Sector (CCN) Learning Consortium (-2006)

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