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TFPL*Custom logo

TFPL, formerly part of the i-documentsystems group and IDOX, resp., (2004-2013) and since 2013 part of the ILX Group and Progility, resp.,offers the following Knowledge Management education and training opportunities:


  • Certified Knowledge Manager (CKM)** 1)


In-house Training

  • Advanced Knowledge Transfer
  • KnowHow Planning for Project Managers
  • Knowledge Management – Developing a KnowHow Strategy
  • Knowledge Management Foundation
  • Knowledge Management Strategy
  • Knowledge Sharing Communities
  • In-house and customised learning (on-demand courses)**
  • Creating a learning organisation (Level 3)

Public Training** 2)

  • Level 1 Public Access Courses (Foundation)
    For delegates with little or no experience in the subject.

    • Knowledge Management Foundation (was: (Introduction to) Knowledge management: foundation programme)
    • Introduction to Digital Knowledge Management
    • A web presence for your library: HTML, Website Design and Wikis – creating and keeping a site online
    • Effective blogging (was: Basic Business Blogging)
    • Web 2.0 for information professionals
    • Introduction to Taxonomies and Metadata (was: Introduction to taxonomies)
    • Introduction to SharePoint
  • Level 2 Public Access Courses (Intermediate)
    For practitioners or managers wishing to broaden or enhance their skill levels.

    • Essential Information and Knowledge Auditing (was: Information and knowledge auditing; Information audit – to enable knowledge transfer; Information audit: identifying your organization’s information and knowledge assets)
    • Web 2.0 tools for facilitating knowledge management
    • Knowledge Transfer – Making Knowledge Sharing Real
    • Information and knowledge auditing (coaching)
    • Social media: exploiting knowledge in networks
    • First practical steps in competitive intelligence for information professionals
    • Copyright In the Web 2.0 World
    • Folksonomies and tagging
    • Faceted taxonomies
    • Folksonomies
    • Integrating document, knowledge, records and content technologies (was: Understanding how records, document, knowledge and content technologies fit and work together)
    • Extending Taxonomies with Related Metadata
    • Collaboration in Sharepoint
  • Level 3 Public Access Courses (Advanced/strategic management)
    For senior managers or subject experts.

    • Embedding and sustaining knowledge management
    • Creating a learning organisation
    • Communication & consulting skills for professionals
    • Breakthrough thinking and Communications in knowledge and information strategy
    • Building successful communities of practice
    • Knowledge Harvesting – capturing and transferring knowledge from those who have it, to those who need it (was: Knowledge Harvesting: Gathering Tacit Knowledge)
    • Chris Collison Masterclass: embedding and sustaining Knowledge Management
    • Launching Sustaining and Measuring Communities and Virtual Networks
    • Advanced uses of SharePoint: Tools and Techniques for Information Professionals
  • Other Public Access Courses (level not explicitly specified)
    • Advanced Knowledge Transfer / 2017
    • Engaging the Social Web for Personal Knowledge Management / 2017
    • Knowledge Management Strategy / 2017
    • Knowledge Sharing Communities / 2017
    • Creating and Designing Taxonomies and Metadata / 2017
    • Knowledge Management – Developing a Know-How Strategy / 2016-17
    • Know-How Planning for Project Managers (was: Knowledge Management (Know-How) for Project Managers) / 2016-17
    • Professional support: lawyers and knowledge management / 2006 (was: Law firm knowledge management /2003-4)
    • Social network analysis – identifying applications for assessing and intervening to create effective collaborative networks / 2004
    • Communities of Practice / 2004
    • Knowledge Management: lessons from leaders / 2001-2005
    • Knowledge Management without a budget: Knowledge management in a downturn / 2003
    • The visibility of knowledge: managing information pr / 2003
    • Academic institutions: using knowledge to achieve key objectives /2003
    • Towards a knowledge management standard / 2001
    • Developing strategic information services for knowledge environments
    • Knowledge management: state of the art
    • Masterclass: know your value – value what you know: developing a knowledge profile
    • Building teams and communities to support knowledge working
    • Effective document management: unlocking content for corporate knowledge
    • Making your skills work for you: the application of information management skills in knowledge environments / 2001
    • Experiencing Knowledge Management / 1999
    • Skills for the Knowledge Economy / 1999
  • Knowledge strategy masterclasses** 3)
    • Talking to leaders: gaining support for knowledge strategies
    • Using knowledge strategies to create competitive advantage
    • Crafting a knowledge management strategy
    • Communities of practice
    • Managing the intranet
  • Facilitated Workshops (2003-2006)
    • Breakthrough thinking in knowledge and information strategy
    • Scenario planning for information and knowledge teams
    • Knowledge management briefing sessions for senior executives
  • Free training Courses
    • Knowledge Management in Action: the After Action Review Approach


  • Chief Knowledge Officer (CKO) Summit**
    Conference history
    The CKO Summit is a unique, practical, event where Chief Knowledge Officers from organisations spend two days together sharing experiences, debating key knowledge management issues and working together to formulate new knowledge strategies. Since 1997 the summit is held annually for all kind of Chief Knowledge Officers, since 2002 bi-annually for public sector and private sector Chief Knowledge Officers. The public sector summit is sponsored by Thomson Dialog (2002-2005) and Thomson Sweet & Maxwell (2006)

    • 9th CKO Summit for the Private Sector, 21-23 October 2007, Taplow, UK
    • 5th CKO Summit for the Public Sector, 23-25 April 2006, Bath Priory, Bath, UK
      Conference Theme: Connecting for value: knowledge and information based public services
    • 8th CKO Summit for the Private Sector, October 2005, Taplow, UK
      Conference Theme: The agenda for growth
    • 4th CKO Summit for the Public Sector, 24-26 April 2005, Bath, UK
      Conference Theme: Towards a common framework: delivering joined up services though better knowledge and information management
    • 7th CKO Summit for the Private Sector, 3-5 October 2004, Dublin,
      Conference Theme: ‘Sticky’ knowledge strategies
    • 3rd CKO Summit for the Public Sector, 25-27 April 2004, Bath, UK
      Conference Theme: Joined-up knowledge strategies
    • 6th CKO Summit for the Private Sector, 5-7 October 2003, Dublin
      Conference Theme: The knowledge proposition
    • 2nd CKO Summit for the Public Sector, April 2003, Bath, UK
      Conference Theme: Knowledge strategies for the public sector
    • 5th International CKO Summit, October 2002, Dublin, Ireland
      Conference Theme: New directions for knowledge strategies
    • 1st CKO Summit for the Public Sector, 21-23 April 2002, Bath, UK
      Conference Theme: Knowledge management in the public sector
    • 4th International CKO Summit, October 2001, Dublin, Ireland
      Conference Theme: Knowledge strategies – corporate strategies
    • 3rd International CKO Summit, 8-10 October 2000, Dublin, Ireland
      Conference Theme: Knowledge strategies in action
    • 2nd International CKO Summit, 14-16 March 1999, Dublin, Ireland
      Conference Theme: Knowledge management in practice: 50 years of experience
    • 1st CKO Summit, 12-15 October 1997, London, UK
  • Leadership Challenge 1999
  • SharePoint Summit** (2008-2011)


  • TFPL Connect (2008-2014)
  • TFPL’s Bath Club – KM in the public sector (2002-2007)
  • TFPL’s Knowledge Leaders in Law forum (2003-2007)
  • Collaboration, Communities, and Networks in the Public Sector (CCN) Learning Consortium (2007)
  • Maximising Value from Communities (MVC) Learning Consortium (2006)

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