- Pre-Conference Training (TBC): Knowledge-Centered Service Principles (Certification)
SupportWorld Live*
customer relationship management
Role of the Chief Knowledge Officer in organisations
Abstract: As knowledge management is permeating many organisations, the Chief Knowledge Officer’s position is evolving and is playing a critical role in transforming the organisation into a “learning organisation”. Building a knowledge sharing culture is an important part towards the realisation of knowledge management in the organisation. This paper takes a comprehensive look at
Process Renewal Group (PRG)*
The Process Renewal Group (PRG) has offered the following Knowledge Management education and training
Oracle Knowledge (InQuira)*
Oracle Knowledge (InQuira), formerly InQuira,1) has offered the following Knowledge Management education and training
Consortium for Service Innovation (CSI)
The Consortium for Service Innovation (CSI), formerly the Customer Support Consortium (CSC),1) offers the following Knowledge Management education and training