The Consortium for Service Innovation Member Summit (CSI Member Summit), officially: Consortium Member Summit, formerly the Customer Support Consortium Members Conference and Customer Support Conference (CS), is a gathering where the CSI delves into the work of the previous year and explore what’s coming next on such topics like customer service, success and engagement (Knowledge-Centered
customer relationship management
Digital Knowledge Manager skills in Marketing
Abstract: DKMs use all the data a company has to determine what data it needs to solve problems and drive strategy. The advent of today’s new intelligent services (Google Assistant/Home, Cortana, Siri and others) has created an accelerated curve. Google, Bing, Apple, Yahoo, Amazon and other increasingly intelligent services are driving
Role of the Chief Knowledge Officer in organisations
Abstract: As knowledge management is permeating many organisations, the Chief Knowledge Officer’s position is evolving and is playing a critical role in transforming the organisation into a “learning organisation”. Building a knowledge sharing culture is an important part towards the realisation of knowledge management in the organisation. This paper takes a comprehensive look at
Process Renewal Group (PRG)*
The Process Renewal Group (PRG) has offered the following Knowledge Management education and training