Abstract: Many knowledge management initiatives start out strong but lose effectiveness over time. We have found in our customer base that there are natural Knowledge Champions that emerge organically, and they have been instrumental in keeping up the momentum of the knowledge programs at their companies. It is important to identify them based on
customer relationship management
engage Knowledge Management Conference**
The engage Knowledge Management Conference will take a deep dive into how organisations are having to handle more information every day than ever before, as nearly 2.5 quintillion bytes of data are generated daily. This sheer amount of data can quickly become unwieldy on both a company and at employee level – by joining this
Service Innovation Summit*
The Service Innovation Summit, formerly the Consortium for Service Innovation Member Summit (CSI Member Summit; officially: Consortium Member Summit) and the Customer Support Consortium Members Conference and Customer Support Conference (CS), is a gathering where the CSI delves into the work of the previous year and explore what’s coming next on such topics like customer
Digital Knowledge Manager skills in Marketing
Abstract: DKMs use all the data a company has to determine what data it needs to solve problems and drive strategy. The advent of today’s new intelligent services (Google Assistant/Home, Cortana, Siri and others) has created an accelerated curve. Google, Bing, Apple, Yahoo, Amazon and other increasingly intelligent services are driving
HDI Service & Support World*
The HDI Service & Support World Conference, produced by Informa, successor of SupportWorld Live and Service Management World, unites IT Service Management, Customer Support, and Technical Support professionals under one roof to explore the latest trends, frameworks, and solutions shaping the industry. Connect with peers, learn from experts, and gain the insights you need to