Abstract: As knowledge management is permeating many organisations, the Chief Knowledge Officer’s position is evolving and is playing a critical role in transforming the organisation into a “learning organisation”. Building a knowledge sharing culture is an important part towards the realisation of knowledge management in the organisation. This paper takes a comprehensive look at
customer relationship management
Process Renewal Group (PRG)*
The Process Renewal Group (PRG) has offered the following Knowledge Management education and training
Oracle Knowledge (InQuira)*
Oracle Knowledge (InQuira), formerly InQuira,1) has offered the following Knowledge Management education and training
Consortium for Service Innovation (CSI)
The Consortium for Service Innovation (CSI), formerly the Customer Support Consortium (CSC),1) offers the following Knowledge Management education and training
Customer Knowledge Management Competencies
Abstract: The purpose of this research is to understand the way a CRM project implementation may contribute to the success of the project. The approach of Knowledge Management Strategic Alignment was used as a theoretical framework and a case study was realised for this end. The case study allowed exploring the role of customer