The livepro (Livepro and livepro Australia), formerly livepro Australia and livepro, a registered trademark of Web Systems Integration (founded by IMC Communications), offers the following Knowledge Management education and training
customer service
eGain Corporation
eGain Corporation, formerly eGain Communications Corporation, offers the following Knowledge Management education and training
Knowledge Management Team Roles in Customer Service
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
eGain Solve*
eGain Solve, formerly eGain Experience 360, eGain Digital+AI Day, eGain World, and the eGain Customer Summit / User Conference, is an annual conference organized by the eGain Corporation. It aims to to gather, brainstorm, solve and get ideas for your generative AI, customer engagement, and knowledge management initiatives. “eGain Solve” is
Knowledge Manager for Customer Service Success
Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.