Abstract: KM champions don’t just support KM processes, they drive adoption—nudging, reminding, and embedding KM practices within team processes. In law firms, knowledge management (KM) initiatives succeed when people see value in sharing what they know, rather than being told to do it. However, the major cultural barrier to KM engagement
Knowledge Management champion
Knowledge Management Team Roles in Customer Service
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Most Critical Knowledge Management Skills Hardest to Teach
Abstract: The knowledge management field has become increasingly professionalized in recent years, with more standardized job requirements and degree programs targeted at KM roles. But a lot of KM is about creative problem solving, relationship building, and trust—and there’s no step-by-step handbook to get those right. When we survey KM
Knowledge Management Champions for Family Planning
Abstract: Knowledge Management Champions play an important role in change management for family planning and reproductive health (FP/RH) programs. Also known as KM Champions, Knowledge Activists, or Knowledge Coordinators, they are not knowledge managers but part-time volunteer knowledge change agents—facilitating knowledge acquisitions from knowledge innovators and enabling the sharing and effective utilization of such
Knowledge Management Champions: Who, What, Why?
Abstract: Everyone wants engagement, but few know how to define it, which makes it challenging to pursue, measure, prompt, and reward. At KMWorld 2019, Elisabeth Brackman, associate manager, knowledge & training, Accenture Federal Services, reviewed what KM champions are, why you need them, how to identify and develop them, their role in KM efforts,