Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
Knowledge Management roles and responsibilities
Knowledge Manager’s Many Lives
Abstract: A few years ago at a KMGN event, I had a wonderful conversation with a Knowledge practitioner who had found KM late in his career. He lamented not finding the discipline sooner but also said he had been acting as a knowledge manager for years but just did not know what it was
Future Paths of Knowledge Management Symposium*
The Future Paths of Knowledge Management Symposium and Workshop Series aims to reflect on new ideas to re-specify the future role of Knowledge Management research and practice in a changing and increasingly dynamic world. The series is organized by the Knowledge Management Group at the Vienna University of Economics and Business (WU),
Global Knowledge Managers Survey Results 2023
Abstract: Developing transparency about and insight into a subject or community helps making better decisions. Sun Tzu formulated it slightly differently, but it was, and still is, critical. Learning about the global community of Knowledge Managers usually starts by asking questions. A long list is repelling for respondents, a
Knowledge Broker Archetypes
Abstract: Stories, not data, are the base unit of the knowledge economy. There are no stories without storytellers. Knowledge brokers are the leaders of the caravan in the desert of modern business, connecting us to information oases where remote bands of experts feel safe discussing their passions.