Abstract: This session brings together the experts for a practical, future-focused conversation on what it takes to thrive in today’s landscape — covering the skills, education, global connections, and career choices that shape your path. Expect candid insights, live Q&A, and practical takeaways you can use to guide your next KM move.
Knowledge Management skills and attributes
Knowledge Management Team Roles in Customer Service
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.
New Insight on Knowledge Leadership
Abstract: This paper aims to synthesize findings drawn from studies on knowledge leadership to identify the key trend of research in the knowledge management literature over the past two decades. A systematic literature review was performed over a data set of 149 related studies published in the international journals indexed by the WoS, SCOPUS,