Abstract: The article is devoted to the identification of key features of training specialists in knowledge management and systematization of information sources available to them. The relevance of the subject is related to the growing need for managerial personnel, capable of organizing work with knowledge at the enterprise in order to achieve competitive advantages.
knowledge manager
Three Stages of Knowledge Management Career Progression
Abstract: Effective knowledge management is a crucial capability that encompasses a variety of roles, each demanding a specific set of skills and responsibilities. These roles can be broadly categorized into three stages of career progression: early stage, growth stage, and summit stage. Each stage necessitates a different expertise, experience, and leadership ability within knowledge
APQC introduces certified knowledge manager course
Abstract: APQC is launching its first-ever Certified Knowledge Manager course, aiming to impart practical insights, best practices, methods, and approaches to attendees for enabling knowledge capture, transfer, and reuse during this three-day course. The inaugural session will be held September 26-28, 2023, in Houston, Texas. Upon completion, participants will be armed
Knowledge Management Team Roles in Customer Service
Abstract: Whether implementing a new Knowledge Management initiative or maintaining Knowledge Management in BAU, customer service organisations need to consider the following roles for a Knowledge Team. All organisations are different, so the size and scale of the team may vary, and you may have individuals performing multiple roles simultaneously.