Abstract: The knowledge management (KM) discipline has seen an increase in awareness in recent years, yet many might be left feeling puzzled by what exactly KM is, and what career bucket it falls into. With many KM practitioners and advocates arguing for standardisation of the industry and the opportunities embedded within it, this article
knowledge manager
Knowledge Manager for Customer Service Success
Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.
Knowledge managers losing jobs right now?
In the Groups.io discussion list of the Systems Integration KM Leaders Community Pavel K. asks: It is painful to observe, that in the Corona crisis a large international company has fired the whole Knowledge Management Crew. We at SKMF have seen a similar case in 2015. But within 12 months the
Knowledge Management guardian, steward or…?
In the Groups.io discussion list of the Systems Integration KM Leaders Community Peter B. asks: Dear all, I’m involved in setting up KMS & culture in VoltEuropa.org. It has been proposed to call the members of the small KM core team “KM guardians”, remembering our past km4dev experience, I’d like
Changing knowledge manager role
Abstract: Chapter five looks at how the role of the knowledge manager will change to reflect wider field transformation. What new capabilities will they need to develop? What people will you need to be looking for in the future? Data scientists who can provide insights and analysis; those who can tell a story with