Abstract: To compete well in the emerging economy, it is imperative that firms improve the effectiveness of their knowledge processes. Knowledge management, the chief knowledge officer, and the certified knowledge manager are the tools with which to improve these processes.
John M. Leitch and Philip W. Rosen: Knowledge Management, CKO and CKM: The Keys to Competitive Advantage. The Manchester Review, 62 (2&3), 2001: 9–13.
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