InQuira*

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InQuira, now a part of Oracle, offers the following Knowledge Management education and training opportunities:

Training

  • Managing Knowledge and Content with InQuira (2-day classroom/virtual training)

Webinars

  • Using Social Networks and Knowledge to Deliver a Better Customer Experience: A Case Study from T-Mobile
  • Optimize the Customer Experience with Knowledge-Infused CRM from Oracle and InQuira
  • Best Practices in Knowledge Management: Five Steps to a Better Support Experience
  • Maximize Your Corporate Knowledge IQ: Learn How to Assess and Optimize Your Knowledge Management Initiatives
  • Knowledge Management Measurement Series (Expert Guidance on Measuring Knowledge Management Initiatives)
    – Part 1: The Importance of Measuring Knowledge Management
    – Part 2: Basics for Beginners
    – Part 3: Advanced Measures and Analytics
  • Content Management vs. Knowledge Management: A Summary of Key Differences
  • Knowledge Management Implementation Strategies: An InQuira Point of View
  • Embracing Knowledge in the Call Center: How Nationwide Financial Created a Culture for Knowledge Management Success with Effective Communications and Collaboration
  • Ten Knowledge Management Mistakes Others Have Made… So You Don’t Have To!
  • Roadmap to Knowledge Management Success: Practical Pointers to Delivering a Knowledge-based Customer Service Experience
  • Profile InQuira: SSPA Customer Experience Innovation Award Winner How InQuira’s Integrated Platform for Knowledge-based Support Sets a New Standard in Customer Service
  • Selling the ROI on Knowledge Management: How to Measure Success and Sell it to Upper Management
  • Selecting the Right Knowledge Base and Why Taxonomy Matters: How Juniper Network’s Knowledge Base Became the Backbone for Their Web Support Site

Web Channels

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