The Knowledge Management Education Hub

Certificates

• Practice of Knowledge Management (POKM) Licensing Programme (5 days; Options: Internal or External)
  Authorised FrankieKnowledge POKM Facilitator, Coach and Consultant

Training

Recorded Programs

• Developing the 8 Highly Focused Capabilities of a Talent to drive Breakthrouh Performance
• Achieving Breakthrouh Performance in a Key Function and/or Project Team by Systematically Managing Critical Knowledge

Certificates

• Certificate in Knowledge Management (CIKM, 5 days)
  Key Learning Focus:
  Adopt a participative approach to introduce KM practices . Transform the company into an admired Knowledge Organisation . Malaysia’s K-Economy Master Plan . Practice of KM . Structured knowledge identification exercise . Knowledge acquisition . Knowledge application . Knowledge sharing . Knowledge development . Knowledge creation . Knowledge preservation . Knowledge measurement process . Building a Knowledge Organisation . Physical architectures . Structural design of a knowledge organisation . Communities of practice . Knowledge policy . The KM Plan . Implementing culture-driven K-tools to facilitate the practice of KM . The innovative K-Professionals . Information Communication Technology as a powerful enabler . Business Case / Value Propositions and key benefits of KM . Key phase in the implementation of KM
• International Certificate in Knowledge Management (iCIKM)
  Key Learning Focus:
  Adopt a participative approach to introduce KM practices . Transform the company into an admired Knowledge Organisation . Malaysia’s K-Economy Master Plan . Practice of KM . Structured knowledge identification exercise . Knowledge acquisition . Knowledge application . Knowledge sharing . Knowledge development . Knowledge creation . Knowledge preservation . Knowledge measurement process . Building a Knowledge Organisation . Physical architectures . Structural design of a knowledge organisation . Communities of practice . Knowledge policy . The KM Plan . Implementing culture-driven K-tools to facilitate the practice of KM . The innovative K-Professionals . Skills of an Innovative Leader . Information Communication Technology as a powerful enabler . Business Case / Value Propositions and key benefits of KM . Key phase in the implementation of KM . Initiatives to spearhead the KM journey . KM as the enterprise strategy to develop a culture of competency and innovation
• Global Certificate in Knowledge Management (CIKM, 5 days)
  01. THE KNOWLEDGE ECONOMY
  02. KNOWLEDGE ADVANTAGE
  03. MANAGING KNOWLEDGE
  04. THE PRACTICE OF KNOWLEDGE MANAGEMENT – 1
  05. THE PRACTICE OF KNOWLEDGE MANAGEMENT – 2
  06. THE PRACTICE OF KNOWLEDGE MANAGEMENT – 3
  07. BUILDING A KNOWLEDGE-BASED ORGANISATION
  08. PHYSICAL ARCHITECTURES OF A KNOWLEDGE-BASED ORGANISATION
  09. STRUCTURAL DESIGN OF 4 KNOWLEDGE-BASED ORGANISATION
  10. LIVING POKM POLICY and PLAN
  11. CULTURE DRIVEN K-TOOLS
  12. INNOVATIVE KNOWLEDGE PROFESSIONAL
  13. TECHNOLOGY (a Information Communication Technology as a
  powerful enabler
  14. MIGRATING TOWARDS A K-ORGANISATION
  15. GLOBAL EMERGING KNOWLEDGE ORGANISATION
  + Practical Workshops (in the afternoons)
• Global Advanced Certificate in Knowledge Management (ACIKM, 5 days)
  01. THE PRACTICE OF KNOWLEDGE MANAGEMENT (POKM) FUNCTION
  02. FOCUS OF POKM FUNCTION
  03. STRUCTURE OF POKM FUNCTION
  04. THE KNOWLEDGE MANAGEMENT STRATEGIST
  05. PROF ESSIONAL FOCUS
  06. PROFILE OF EXCELLENCE
  07. INTRODUCING COMMUNITIES OF PRACTICE (COPs)
  08. DEVELOPING COMMUNITIES OF PRACTICE (COPs)
  09. COP and POKM
  10. THE K-ENABLING CULTURE
  11. NURTURING K-ENABLING CULTURE
  12. KEY CHALLENGES
  + Practical Workshops (in the afternoons)

Certification

• Certified Knowledge Management Facilitators / Knowledge Strategists (CKMF, 5 days)
  Key Learning Focus:
  Develop specific skills to deliver / facilitate the KM familiarisation and strategic KM learning initiatives . A systematic approach to formulate KM initiative . Preparing specific KM learning objective . Structured lesson plan to guide KM presentation and facilitation . Role play sessions . Using specific KM board diagrams . Key techniques to facilitate KM Familiarisation / Strategic KM Workshops . To generate a series of potential Frequently asked questions and solutions . To generate a list of work-related KM illustrations . To identify key areas that need to be summarised to enhance the desired learning outcome . To design a series of Pre- and Post- Knowledge Assessment exercise . To formulate a set of specific reaction questionnaire to capture the “feeling” of the participants
• International Certified Knowledge Management Facilitators / Knowledge Strategists (iCKMF, 5 days)
  Key Learning Focus:
  Develop specific skills to deliver / facilitate the KM familiarisation and strategic KM learning initiatives . A systematic approach to formulate KM initiative . Preparing specific KM learning objective . Structured lesson plan to guide KM presentation and facilitation . Role play sessions . Using specific KM board diagrams . Key techniques to facilitate KM Familiarisation / Strategic KM Workshops . To generate a series of potential Frequently asked questions and solutions . To generate a list of work-related KM illustrations . To identify key areas that need to be summarised to enhance the desired learning outcome . To design a series of Pre and Post-Knowledge Assessment exercise . To formulate a set of specific reaction questionnaire to capture the “feeling” of the participants
• Certified Knowledge Management Consultants (5 days)
  Key Learning Focus:
  A systematic approach to KM consulting- key steps to observe when delivering professional KM service . Conducting Pre-engagement activities to establish the consulting scenario . Ascertaining the real needs of the clients- identifying key issues, areas of concern and specific deliverables . Establishing clear consulting focus and specific terms of reference . Identifying key measurement indicators to assess the impact of the assignment . Key consulting techniques to facilitate the assignment . Conducting periodic reviews to ensure the success of the KM consulting assignment . Strategic consulting roles . Deploying culture-driven K-tools, profiles and survey questionnaires . Professional focus, key roles and responsibilities of a KM consultant . Distinctive competencies of a KM consultant . Developing strategic relationships with clients and maintaining a high degree of professionalism
• Certified Innovative Knowledge Management Practitioner Programme (1 day)
  1) Formulate a Personal Competency Identification Profile 2) Develop an open mind to unlearn and relearn experience 3) Form strong habits to apply key ideas and innovative solutions 4) Develop key competencies to share, collaborate and nebyork 5) Develop Conceptual, Behavioural and Technical abilities to achieve greater personal, professional and business success 6) Enhance key abilities to innovate and “think outside the box” 7) Capture and organise critical ideas, solutions and lessons leamed 8) Implement a Practical Personal Knowledge and Competency Measurement System

Training

Courses

• The Practice of Knowledge Management (POKM) (2 days)
• Building an Innovative POKM Team / Function (IKMT)
• Cultivation Communities of Practice (CCOP)
• Developing Innovative Knowledge Professionals (DIKP)
• Forming the Habits of Knowledge Sharing (HOKS)
• A Structured Approach to Make Knowledge Preservation Work (SAKP)

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• A Systematic Approach to Formulate and Implement A Practical Knowledge Management Plan (3 days)
• A Structured Approach to Set Up the Knowledge Management Function (3 days)
• Developing Communities of Practice (3 days)
• Implementing Culture-driven K-tools to Facilitate the Practice of Knowledge Management (3 days)
• Developing a Knowledge Enabling Culture (3 days)
• Establishing K-Measurement Indicators (3 days)
• Best Practices in Knowledge Management (3 days)
• Implementing Knowledge / Skills Profile to Facilitate the Practice of Knowledge Management (3 days)
• Constructing and Implementing Learning Histories (3 days)
• Strategic Knowledge Management (2 days)
• Knowledge Management Familiarisation (3 evenings)
• Building a Knowledge-Based Organisation (3 evenings)
• Innovative K-Professional (3 evenings)
• Innovative Leadership Skills (3 evenings)
• Global Knowledge Economy and the Emergence of Most Admired Knowledge Enterprises (3 days)
• The Emergence of the Chief Knowledge Strategist (3 evenings)
• Impact of Malaysia’s K-Economy Master Plan on the Practice of Knowledge Management (3 days)
• Building and Delivering KM Springboard Stories (3 evenings)
• Knowledge-based Performance Management (3 evenings)
• Preparing the K-Policy of an emerging K-Organisation (3 evenings)
• Facilitating an official Knowledge Management launch (3 evenings)
• Strategic Planning in the K-Economy (3 evenings)
• Training Management for the Knowledge Economy (2 days)

Workshops

• Securing Competitive Advantage and Sustainable Performance through the Practice of Knowledge Management (POKM) / Strategic Knowledge Management (Strategic Planning Workshop)

POKM Development Programmes

• Corporate Knowledge Management Development Programmes
• Professional Orientation Programme (3 days)
  – Managing Knowledge as the Standard Operating Protocol
  – Practice and Mindset in the K-Organisation

Conferences

• JT Frank Practice of Knowledge Management Conference (POKM)**

  The JT Frank Practice of Knowledge Management Conference (POKM) and Awards Series is an interactive platform for Malaysian Emerging Knowledge Organisation (MEKO) Award and the Global Emerging Knowledge Organisation (GEKO) Award Finalists to present and defend their Pratice of Knowledge Management roadmaps.

  Conference History:

  • 5th Global Emerging Knowledge Organisation Awards 2009, 11 August 2009, Kuala Lumpur, Malaysia
    2009 GEKO Award Winners

    Cat.: Practising, Potential, and Associate Organisation

    Government Organisations:
    Department of Polytechnic and Community College Education, Ministry of Higher Education
    GictMARA Malaysia

    Corporates:
    Malaysia Airports Holdings Berhad (Practising Organisation)
    SAJ Holdings (Practising Organisation)
    Ranhill Bemnod
    Petronas Management Training
    KL StarRail
    Vads Business Process
    FEC Cables

    Hospitality Organisations:
    Dorsett Regency Hotel, Kuala Lumpur
    Best Western Premier Seri Pacific Hotel, Kuala Lumpur
    Pacific Regency Hotel Suites
    Hotel Singgahsana Petaling Joya

    Franchise / Marketing / Retail Organisations:
    Smart Reader® Worldwide
    Mines Marketing
    Aichright Marketing

    Design and Technology Organisations:
    Pdi Design and Associates
    Tronstal Technology

    SMEs and Manufacturing Organisations:
    SCC Corporation
    MM Vitaoils
    Lokco Marketing

    Direct Selling Organisations:
    Juara Konsep Marketing
    Tiens Health Development
    Dynasty Wordwide
    E-Dymiurm Network
    Edutex Trading
    VigorAce Life Science (Associate Organisation)
    

    Visionary Knowledge Leadership Award 2009
  • 4th JT Frank Global POKM Conference, 6-8 May 2008, Kuala Lumpur, Malaysia
    Pre-conference Workshop: (May 5)
    Securing Competitive Advantage and Sustainable Performance through the
    Practice of Knowledge Management (POKM)

    GEKO Award: POKM Journey/Roadmap Presentations, Questions and Answers Session, Award Ceremony
    

    2008 GEKO Award Winners

    Practising organisations:
    Sunway Shared Services; Knontron Manufacturing Services (#1)
    National Institute of Public Administration (INTAN) (#2)

    Potential Organisation:
    SAJ Holdings (#1)
    Sunway Group (#2)
    Industrial and Vocational Training Board (Mauritius) (#3)
    CCOP Technical Secretatiat (Thailand) (#4)
    Majlis Amanah Rakyat (#5)
    National Computer Board (Mauritius) (#6)
    

    1st Global POKM Fair (May 7)
    9th JT Frank Academy POKM Forum and Graduation Ceremony
  • 3rd JT Frank Global POKM Conference, 4-5 December 2007, Kuala Lumpur, Malaysia
    2007 MEKO Award Winners
    Knontron Manufacturing Services (#1)
    National Institute of Public Administration (INTAN) (#2)
    Sunway Medical Centre (#3)
    Universiti Sains Islam Malaysia (#4)
    Bintulu Port (#5)
    
  • 2nd JT Frank POKM Conference, 5 December 2006, Kuala Lumpur, Malaysia
    2006 MEKO Award Winners
    Petronas, Petrolium Management Unit (#1)
    Sunway Shared Services, IT Shared Services Centre (#2)
    Malaysian Agricultural Research and Development Institute, Information Resources Management Division (#3)
    
  • 1st JT Frank POKM Conference, 19 December 2005, Kuala Lumpur, Malaysia
    2005 MEKO Award Winners
    HCM Engineering (#1)
    Sunway City (#2)
    Knontron Manufacturing Services (#3)
    SEGI College (#4)
    Orisoft Technologies (#5)
    
    6th JT Frank Academy Graduation Ceremony
• JT Frank Knowledge Management Forum and Graduation
  The JT Frank Knowledge Management Forum and Graduation is organised to provide a collaborating platform for all participants that have completed JT Frank’s Public Learning initiatives and In company Learning to interact and network with one another. It is also an important recognition event that is held to acknowledge the participants’ commitment to successfully complete their respective KM Learning initiatives. In conjunction with the Innovative K-Leadership Award. Since 2005 the forum is continued in conjunction with the POKM Conference. In 2009 the Visionary Knowledge Leadership Award 2009 was awarded in conjunction with the Global Emerging Knowledge Organisation Awards 2009.
  • 5th JT Frank KM Forum and Graduation, 5 December 2004, Kuala Lumpur, Malaysia
    Speeches:
    The rise of Malaysian Emerging Knowledge Organisations
    …
    Certificate Presentations:
    n.a.

    Innovative K-Leadership Award

  • 4th JT Frank KM Forum and Graduation, 20 December 2003, Kuala Lumpur, Malaysia
    Speeches:
    Emergence of Asian Most Admired Knowledge Enterprises

    Certificate Presentations:
    Our Knowledge Management Development efforts at A Global Technology Company

    Innovative K-Leadership Award

  • 3rd JT Frank KM Forum and Graduation, 21 December 2002, Kuala Lumpur, Malaysia
    Speeches:
    Malaysia’s K-Economy Master Plan and the Practice of Knowledge Management

    Certificate Presentations:
    n.a.

    Innovative K-Leadership Award

  • 2nd JT Frank KM Forum and Graduation, 3 August 2002, Kuala Lumpur, Malaysia
    Speeches:
    Securing Competitive Advantage Through Strategic Knowledge Management

    Certificate Presentations:
    Achieving Sustainable Performance in Protasco Group in an Age of Globalisation Through Knowledge Management
    Implementing Practice of Knowledge Managementat Unico Technology Berhad
    The Knowledge ManagementJourney At Kumpulan Guthrie Berhad

    Innovative K-Leadership Award

  • 1st JT Frank KM Forum and Graduation, 30 March 2002, Kuala Lumpur, Malaysia
    Speeches:
    The Future of Knowledge Management – A Malaysian Perspective

    Certificate Presentations:
    Implementing Knowledge Management Practices at Floreal Knitwear Ltd.
    The Practice of Knowledge Managementin Shell Malaysia
    Knowledge Managementand the Strategic Role of a University in Malaysia

    Innovative K-Leadership Award

Events

• Knowledge Exchange Initiatives
  • Practice of Knowledge Management in Global Companies, Local Organisations and Learning Institutions, 21 December 2003
    (Dialogue Partners: Agilent Technologies, Protasco Berhad, SpeedToyz Berhad and Kolej MARA Kulim)
  • Creating the Benchmark K-driven Education Institution, 28-29 April 2003
    (Dialogue Partners: Kolej MARA Kulim and IKRAM College of Technology)
  • Creating The Benchmark K-driven Education Institution, 31 March 2003
    (Dialogue Partners: Universiti Teknologi MARA and IKRAM College of Technology)
  • Enterprise Knowledge Exchange Programme/Forum (EKXP), 1-5 April 2002
    (Dialogue Partners: Floreal Knitwear Limited , Republic of Mauritius, Tanco Holdings, Unico Technology, Universiti Teknologi MARA, KPMG Asia Pacific, Asean Bintulu Fertilizer, Telekom Training College, Shell Malaysia Trading and Hewlett Packard Consulting)
  • Global Knowledge Networking Sessions

  Communities

  • JT Frank Global Collaboration Network
  • Certified Knowledge Centres (CKC)