The Society of Knowledge Base Publishers, sponsored by the Montague Institute, is a membership organization for information professionals engaged in managing intellectual assets in a business context. Members of this multidisciplinary community of practice include people from librarianship, knowledge management, organization development, corporate learning, information technology, and business management. The Society of
Knowledge Manager for Customer Service Success
Abstract: In my previous blog I outlined how important knowledge is to successfully deliver customer service, and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes live.
Simpósio Gestão do Conhecimento e Inteligência Competitiva
O Simpósio Gestão do Conhecimento e Inteligência Competitiva busca debater com especialistas, pesquisadores, empresas e profissionais, o que o campo da Informação tem a oferecer às organizações. Como as empresas controlam o fluxo de informação, como é organizada e como é disseminada. As duas abordagens permitirão detectar os pontos de convergências associados à Gestão do
Make Your Knowledge Management Career Recession-Proof
Abstract: There are many factors that can affect the success of individual organizations and whole industries. There are widespread economic booms and busts, global trade issues, competitive situations, changes in consumer confidence levels—the list goes on. But there are steps that all knowledge management experts can take to better position themselves and their organizations
Asia Conference on Knowledge and Innovation Management (ACKIM)
The Asia Conference on Knowledge and Innovation Management (ACKIM) aims to provide a forum for researchers, practitioners, and professinals from the industry, academia and government who are working in the field of knowledge and innovation management to discourse on research and development, professional practice in related fields. Conference History: