Abstract: The concept of ‘knowledge worker’ which Peter Drucker coined in 1959, is perhaps not so clear (as shown again in a recent LinkedIn discussion – access potentially limited) and can be understood at least in two different ways: dedicated and other knowledge workers.
Dedicated knowledge workers are the persons whose job it is to organise ‘knowledge work’, in relation with the processes that their colleagues are working on – a sort of knowledge work maestro, as is the case with a knowledge manager.
Other knowledge workers are people who ‘do’ knowledge work: their job strongly involves using information and engaging in knowledge interactions (identifying knowledge needs, sharing knowledge, applying it, evaluating it etc.).
Our entrance to the knowledge era means that nowadays most people in a service-providing company are knowledge workers. Now, let’s forget about the dedicated knowledge workers and ponder: what is the portrait of a modern day knowledge worker? We’re talking about pretty much us all here in the blogosphere…
Ewen Le Borgne: Portrait of the modern knowledge worker. Agile KM for me… and you?, April 23, 2012
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