SMR International

Certificates

Special Libraries Association Certificates²⁾

• Knowledge Management/Knowledge Services Certificate Program**
  (was: Dual Certificate in Knowledge Management and Knowledge Services)
• Certificate in Knowledge Management**
• Certificate in Knowledge Services**

Training

Face-to-face programs and web-based learning classes (Subjects)

Fundamentals of Knowledge Management and Knowledge Services
The KM/Knowledge Services/Strategic Learning Link
The Knowledge Audit
The Customer Focus
Knowledge Strategy: Developing the Enterprise-Wide Knowledge Agenda
Collaboration, Resource Sharing and the Knowledge Services Impact
Critical Success Factors: Measuring Knowledge Management/Knowledge Services
Using Technology: The Enterprise Content Management Connection
The Knowledge Culture and the Role of the Knowledge Director

Workshops

• Re-Inventing Knowledge Management: The New Knowledge Services Paradigm
• Leadership and Knowledge Services: Developing the Management Framework for Enterprise Wide Success
• Establishing the Knowledge Services Environment in the Organization: Imagining the Future, Focusing on Results, Assessing Current Services
• Knowledge Services: The New Information Professional in the New Information Profession
• Getting to Knowledge Services: Results-Focused Change Management and Change Implementation for Improved Information Delivery
• Knowledge Services: Creating the Operations Structure
• From Specialized Library to Knowledge Nexus: Re-Inventing Information Management with Knowledge Services
• Using Knowledge Services to Build the Organization’s Knowledge Store
• Power and Influence: Cultivating Champions and Advocates for Knowledge Services
• The Real-Time Enterprise: How Knowledge Services Enables the Collaborative Workplace
• The Knowledge Services Advantage: Shaping the Organization for Performance Excellence
• The Knowledge Services/Information Audit: Determining How Well the Organization Management Information, Knowledge, and Strategic Learning
• Strategy Planning for Knowledge Services: Creating the Master Plan for the Organization Knowledge Nexus
• Entrepreneurial Librarianship: The Key to Effective Information/Knowledge Services Management
• Getting the Word Out: Communications Planning for Knowledge Services
• The Customer Focus: Client Relationship Management (CRM) for Knowledge Services
• Paying for Knowledge Services: Financial Strategies and Budgeting
• Determining Worth: Monitoring, Measuring, and Evaluating Knowledge Services in the Enterprise
• Cross-Functional Planning on the Grand Scale: Project Management in the Knowledge Services Environment
• KD/KS: Knowledge Development/Knowledge Sharing—Providing the Link Between Strategic (Performance-Centered) Learning and Information Management/Knowledge Management
• Critical Infrastructure Protection (CIP) and Disaster Preparednes—The Knowledge Services Solution
• Getting to Phase Two in Knowledge Services: Aligning Knowledge Management and Strategic Learning
• Thriving in the New Information Profession: The Fundamentals of Knowledge Services

In-house Workshops

From Managing Information to Managing Knowledge: The Staff Role in the New Knowledge Services Workplace
Using Knowledge Services to Build the Organization’s Knowledge Store
Managing Management: How to Get Support for the Knowledge Services Operational Unit
Getting the Work Done: Keys to Successful Staff Supervision in the Knowledge Services Workplace
The New Knowledge Worker: Tasks and Goals for the Information Professional in the New Knowledge Services Profession
Inside and Outside the Department: How Knowledge Services Enables the Collaborative Workplace
Measurement Basics: How Good is Knowledge Services Delivery?
Thinking Entrepreneurially: The Staff’s Role in Marketing Knowledge Services
First Steps: Raising Awareness and Starting the Knowledge Services Discussion
What Do You Know—And Share? The Strategic (Performance-Centered) Learning Mandate
Customer Service and Client Relationship Management (CRM) for Knowledge Services
Working Smarter: Techniques for Avoiding Procrastination and Getting More Done
Time Management in the Knowledge Services Workplace
Techniques for Teammates: Participating With Your Colleagues

Master Classes

The Power of Knowledge Services: Transforming the Library/Information Center into the Organizational Knowledge Nexus
Leadership and Knowledge Services: Developing the Management Framework for Enterprise-Wide Success
Power and Influence: Cultivating Champions and Advocates for Knowledge Services

Institutes and Academic Programs

The Knowledge Nexus Institute: From Information Center to Knowledge Central
The Knowledge Services Institute: Managing Strategic Programs and Services
The Knowledge Services Leadership Institute: Adding Value for Enterprise-Wide Success
The Knowledge Services Communications Institute: Designing the Communications Plan

Seminars

SMR Spot-On Seminars

Jan 2010: Getting Ready: Future Trends in Knowledge Management/Knowledge Services
Nov 2009: Learning & Connecting: 3 Tips for Using Social Media Networking
Oct 2009: The Knowledge Thought Leader: Stepping Up & Stepping Out – 3 Tips for Knowledge Leadership
Sep 2009: Three Tips for Measuring Knowledge Services

Podcasts

SMR “Knowledge Services” Podcast series

• Nov 2018: Enduring Wisdom for Knowledge Strategists
• Oct 2018: More on the Knowledge Services Audit
• Apr 2018: Preparing Your Knowledge Strategy Document; Guy’s 8-Step Guide to Knowledge Strategy Development
• Mar 2018: Moving Toward Your Knowledge Strategy
• Feb 2018: What Do You Do When You Work As A Knowledge Strategist?
• Jan 2018: For the Knowledge Strategist: Is It Change Management or Change Leadership?
• Dec 2017: The Strategic Learning Construct
• Oct 2017: Your Knowledge Services Primer
• Sep 2017: Why We Measure; Eight Things You Need to Know About Knowledge Services; Is Knowledge Services the Critical Management Discipline for the 21st Century Organization?
• Aug 2017: The Change Management Connection; Advice from The Dean of Leadership Developmen; Knowledge Sharing? Knowledge Strategy? Why? Guy’s Informal Response; There is a Role for Millennials as Knowledge Strategists; Reward It! Give Credit for Good Knowledge Services
• Jul 2017: Developing Your Knowledge Strategy Begins with the Knowledge Services Audit; Shaping the Corporate Culture as a Knowledge Culture; Management: Science or Art? The Purpose of Management; ECM Dead? I Think Not
• June 2017: The Knowledge Strategist Drives the Knowledge Value Effort; Your Knowledge Services Elevator Speech (via the Heath Brothers and SMR International); Our New Age of Knowledge Sharing; About Knowledge Services

Training

Information Africa Organization (IAO) Workshops ³⁾

• Dynamic Library Leadership in the Changing Porfessional Environment
• Managing Information, Knowledge, and Strategic Learning: Welcome to Knowledge Services
• Mentorship for Library Staff: Fostering Knowledge Sharing Culture
• Mentorship for Records Managers and Archivists: Fostering Knowledge Sharing Culture
• Mentorship for Information Professionals: Fostering Knowledge Sharing Culture

Knowledge Management/Knowledge Services Workshops for Knowledge workers ³⁾

1/2 day Workshops:
Day One: Knowledge Management and Knowledge Services & KM/KS Fundamentals for Information Professionals; Day Two: Conducting the Knowledge Audit & Identifying Information and Knowledge Needs; Day Three: Developing the Knowledge Strategy & Using the Findings of the Knowledge Audit to Make Your Plans; Day Four: Building the Knowledge Culture & Establishing the organization’s Intellectual Capital as Its Primary Asset

• Apr 2018: Knowledge Management/Knowledge services workshop for Knowledge workers
• Jan 2018: Knowledge Management/Knowledge services workshop for Knowledge workers
• …
• Jun 2015: #17 Knowledge Management/Knowledge services workshop for Knowledge workers
• Jun 2015: #16 Knowledge Management/Knowledge services workshop for Knowledge workers
• May 2015: #15 Knowledge Management/Knowledge services workshop for Knowledge workers
• …
• Jul 2014: #01 Knowledge Management/Knowledge services workshop for Knowledge workers