SMR International

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SMR International, formerly OPL Resources,1) offers the following Knowledge Management education and training opportunities:

Certificates

Special Libraries Association Certificates2)

  • Knowledge Management/Knowledge Services Certificate Program**
    (was: Dual Certificate in Knowledge Management and Knowledge Services)
  • Certificate in Knowledge Management**
  • Certificate in Knowledge Services**

Training

Face-to-face programs and web-based learning classes (Subjects)

    Fundamentals of Knowledge Management and Knowledge Services
    The KM/Knowledge Services/Strategic Learning Link
    The Knowledge Audit
    The Customer Focus
    Knowledge Strategy: Developing the Enterprise-Wide Knowledge Agenda
    Collaboration, Resource Sharing and the Knowledge Services Impact
    Critical Success Factors: Measuring Knowledge Management/Knowledge Services
    Using Technology: The Enterprise Content Management Connection
    The Knowledge Culture and the Role of the Knowledge Director

Workshops

  • Re-Inventing Knowledge Management: The New Knowledge Services Paradigm
  • Leadership and Knowledge Services: Developing the Management Framework for Enterprise Wide Success
  • Establishing the Knowledge Services Environment in the Organization: Imagining the Future, Focusing on Results, Assessing Current Services
  • Knowledge Services: The New Information Professional in the New Information Profession
  • Getting to Knowledge Services: Results-Focused Change Management and Change Implementation for Improved Information Delivery
  • Knowledge Services: Creating the Operations Structure
  • From Specialized Library to Knowledge Nexus: Re-Inventing Information Management with Knowledge Services
  • Using Knowledge Services to Build the Organization’s Knowledge Store
  • Power and Influence: Cultivating Champions and Advocates for Knowledge Services
  • The Real-Time Enterprise: How Knowledge Services Enables the Collaborative Workplace
  • The Knowledge Services Advantage: Shaping the Organization for Performance Excellence
  • The Knowledge Services/Information Audit: Determining How Well the Organization Management Information, Knowledge, and Strategic Learning
  • Strategy Planning for Knowledge Services: Creating the Master Plan for the Organization Knowledge Nexus
  • Entrepreneurial Librarianship: The Key to Effective Information/Knowledge Services Management
  • Getting the Word Out: Communications Planning for Knowledge Services
  • The Customer Focus: Client Relationship Management (CRM) for Knowledge Services
  • Paying for Knowledge Services: Financial Strategies and Budgeting
  • Determining Worth: Monitoring, Measuring, and Evaluating Knowledge Services in the Enterprise
  • Cross-Functional Planning on the Grand Scale: Project Management in the Knowledge Services Environment
  • KD/KS: Knowledge Development/Knowledge Sharing—Providing the Link Between Strategic (Performance-Centered) Learning and Information Management/Knowledge Management
  • Critical Infrastructure Protection (CIP) and Disaster Preparednes—The Knowledge Services Solution
  • Getting to Phase Two in Knowledge Services: Aligning Knowledge Management and Strategic Learning
  • Thriving in the New Information Profession: The Fundamentals of Knowledge Services

In-house Workshops

    From Managing Information to Managing Knowledge: The Staff Role in the New Knowledge Services Workplace
    Using Knowledge Services to Build the Organization’s Knowledge Store
    Managing Management: How to Get Support for the Knowledge Services Operational Unit
    Getting the Work Done: Keys to Successful Staff Supervision in the Knowledge Services Workplace
    The New Knowledge Worker: Tasks and Goals for the Information Professional in the New Knowledge Services Profession
    Inside and Outside the Department: How Knowledge Services Enables the Collaborative Workplace
    Measurement Basics: How Good is Knowledge Services Delivery?
    Thinking Entrepreneurially: The Staff’s Role in Marketing Knowledge Services
    First Steps: Raising Awareness and Starting the Knowledge Services Discussion
    What Do You Know—And Share? The Strategic (Performance-Centered) Learning Mandate
    Customer Service and Client Relationship Management (CRM) for Knowledge Services
    Working Smarter: Techniques for Avoiding Procrastination and Getting More Done
    Time Management in the Knowledge Services Workplace
    Techniques for Teammates: Participating With Your Colleagues

Master Classes

    The Power of Knowledge Services: Transforming the Library/Information Center into the Organizational Knowledge Nexus
    Leadership and Knowledge Services: Developing the Management Framework for Enterprise-Wide Success
    Power and Influence: Cultivating Champions and Advocates for Knowledge Services

Institutes and Academic Programs

    The Knowledge Nexus Institute: From Information Center to Knowledge Central
    The Knowledge Services Institute: Managing Strategic Programs and Services
    The Knowledge Services Leadership Institute: Adding Value for Enterprise-Wide Success
    The Knowledge Services Communications Institute: Designing the Communications Plan

Seminars

SMR Spot-On Seminars

    Jan 2010: Getting Ready: Future Trends in Knowledge Management/Knowledge Services
    Nov 2009: Learning & Connecting: 3 Tips for Using Social Media Networking
    Oct 2009: The Knowledge Thought Leader: Stepping Up & Stepping Out – 3 Tips for Knowledge Leadership
    Sep 2009: Three Tips for Measuring Knowledge Services

Podcasts

SMR “Knowledge Services” Podcast series

  • Nov 2018: Enduring Wisdom for Knowledge Strategists
  • Oct 2018: More on the Knowledge Services Audit
  • Apr 2018: Preparing Your Knowledge Strategy Document; Guy’s 8-Step Guide to Knowledge Strategy Development
  • Mar 2018: Moving Toward Your Knowledge Strategy
  • Feb 2018: What Do You Do When You Work As A Knowledge Strategist?
  • Jan 2018: For the Knowledge Strategist: Is It Change Management or Change Leadership?
  • Dec 2017: The Strategic Learning Construct
  • Oct 2017: Your Knowledge Services Primer
  • Sep 2017: Why We Measure; Eight Things You Need to Know About Knowledge Services; Is Knowledge Services the Critical Management Discipline for the 21st Century Organization?
  • Aug 2017: The Change Management Connection; Advice from The Dean of Leadership Developmen; Knowledge Sharing? Knowledge Strategy? Why? Guy’s Informal Response; There is a Role for Millennials as Knowledge Strategists; Reward It! Give Credit for Good Knowledge Services
  • Jul 2017: Developing Your Knowledge Strategy Begins with the Knowledge Services Audit; Shaping the Corporate Culture as a Knowledge Culture; Management: Science or Art? The Purpose of Management; ECM Dead? I Think Not
  • June 2017: The Knowledge Strategist Drives the Knowledge Value Effort; Your Knowledge Services Elevator Speech (via the Heath Brothers and SMR International); Our New Age of Knowledge Sharing; About Knowledge Services

SRM International Africa

Training

Information Africa Organization (IAO) Workshops 3)

  • Dynamic Library Leadership in the Changing Porfessional Environment
  • Managing Information, Knowledge, and Strategic Learning: Welcome to Knowledge Services
  • Mentorship for Library Staff: Fostering Knowledge Sharing Culture
  • Mentorship for Records Managers and Archivists: Fostering Knowledge Sharing Culture
  • Mentorship for Information Professionals: Fostering Knowledge Sharing Culture

Knowledge Management/Knowledge Services Workshops for Knowledge workers 3)

    1/2 day Workshops:
    Day One: Knowledge Management and Knowledge Services & KM/KS Fundamentals for Information Professionals; Day Two: Conducting the Knowledge Audit & Identifying Information and Knowledge Needs; Day Three: Developing the Knowledge Strategy & Using the Findings of the Knowledge Audit to Make Your Plans; Day Four: Building the Knowledge Culture & Establishing the organization’s Intellectual Capital as Its Primary Asset
  • Apr 2018: Knowledge Management/Knowledge services workshop for Knowledge workers
  • Jan 2018: Knowledge Management/Knowledge services workshop for Knowledge workers
  • Jun 2015: #17 Knowledge Management/Knowledge services workshop for Knowledge workers
  • Jun 2015: #16 Knowledge Management/Knowledge services workshop for Knowledge workers
  • May 2015: #15 Knowledge Management/Knowledge services workshop for Knowledge workers
  • Jul 2014: #01 Knowledge Management/Knowledge services workshop for Knowledge workers

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